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Schaumburg Kia
Schaumburg, IL
2,738 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,738 Reviews of Schaumburg Kia
November 05, 2020
I set up an appt for a recall on my vehicle for a Monday. I called the Friday before to confirm. Rohrman told me yep, to bring the car in and they’d check my vin number when I got there and then would check I called the Friday before to confirm. Rohrman told me yep, to bring the car in and they’d check my vin number when I got there and then would check to see if they had the part. If they didn’t we’d have to reschedule. Please reread the above paragraph. So, I said, “Rohrman, you’ve got the vin number right in front of you. Please check to see if you have the part.” Of course Rorhman did not have the part and wouldn’t be able to get the part til Tuesday. So I would have driven all the way out for a scheduled appointment for a part you told me I needed, but didn’t have. Let’s let that sink in. More
by EKL
Verified CustomerEmployees Worked With
Jerad - He was the original service person I worked with when I called to confirm appt.
November 05, 2020
Jose always provides professional service. Always pleasant. He makes sure I stay on track with my maintenance needs. I'm not happy with the new call takers when transferred to service dept. Unpro pleasant. He makes sure I stay on track with my maintenance needs. I'm not happy with the new call takers when transferred to service dept. Unprofessional, I'm on speaker phone hearing background noise and not confident having them telling me I need additional services when I didn't ask. Im used to the service staff with experience providing that info. More
by ELODIADEANGELO
Employees Worked With
Jose, Tony Gray
November 04, 2020
Steve is very friendly and knowledgeable. I appreciate the time he took to explain the different options available. Most importantly, he wasn’t pushy. Thank you. the time he took to explain the different options available. Most importantly, he wasn’t pushy. Thank you. More
by JACKIEPARRAL
Employees Worked With
Ricky Perez, Steve Heinze
November 04, 2020
All staff was kind helpful and knowledgeable about their cars and products. Salesman Nick was able to find the car that I would feel comfortable in. cars and products. Salesman Nick was able to find the car that I would feel comfortable in. More
by Andrea Rodriguez
Employees Worked With
Nick De Santi, Ricky Perez, Mark Anderson
November 04, 2020
I went into to look at the new cars with no intention of buying. 3 hours later I left with a 2020 Kia Rio. Steve Heinz was very helpful and did not pressure me at anytime. There was a very relaxed and upbea buying. 3 hours later I left with a 2020 Kia Rio. Steve Heinz was very helpful and did not pressure me at anytime. There was a very relaxed and upbeat vibe in the dealership. It has been 6 days with my new car and I cannot express how happy I am with the car. Thanks so much to everyone including the finance department. More
by Sphee
Employees Worked With
Ricky Perez, Mark Anderson, Steve Heinze
November 03, 2020
Sales folks were informative and helpful. The process to close the deal took too long. I had to wait 4 hours to see the finance person. There were no floor mats in the vehicle and I was told that they were close the deal took too long. I had to wait 4 hours to see the finance person. There were no floor mats in the vehicle and I was told that they were ordering them for me and they would be in in about a week. It has been a month and I have not had a call regarding the floor mats. More
by Skip
Employees Worked With
Ricky Perez, Mark Anderson
November 02, 2020
Very professional staff, willing to help, huge inventory. From The first step made into this dealership their employees make you feel like you are in a right place to get a car. From The first step made into this dealership their employees make you feel like you are in a right place to get a car. More
by NO2
Employees Worked With
Ruben Dortch , Chris Lindville, James Meiners
November 02, 2020
You all were very pleasant to work with. Thank you for making our buying experience a good one!!!! I would recommend this dealership for sure!!!!!!! making our buying experience a good one!!!! I would recommend this dealership for sure!!!!!!! More
by AMY450
Employees Worked With
Kamarie Jones
