Schaumburg Honda Automobiles

Recently I shopped for a Honda Accord LX (2010) on the internet to reduce the hassle in car buying. I requested prices on vehicles from local dealerships through edmunds.com. I was contacted by many and internet to reduce the hassle in car buying. I requested prices on vehicles from local dealerships through edmunds.com. I was contacted by many and provided purchase prices on the vehicles. I began the buying experience by going to a Honda dealer in Des Plaines. I was treated poorly and the salesman wanted to only deal with my husband who was not the purchaser of the vehicle. I felt offended had a headache and went home, only to be contacted by JIM MARTINEZ of SCHAUMBURG HONDA. Jim was pleasant, informative, and genuinely concerned with my car buying needs. He was patient and listened to what make, model, price, exterior and interior color I was looking for in the vehicle to ensure that he provided me with exactly what I wanted. In addition he asked what the other dealer had done wrong and advised me that he had taken additional training to assist with women consumers. Jim also mentioned that this would not happen to me at Schaumburg Honda. I made an appt. to see JIM MARTINEZ. He was not pushy, condescending or obnoxious as some individuals can be who are selling you a car. This is the seventh vehicle I have purchased in my lifetime and I can truly say that JIM MARTINEZ and SCHAUMBURG HONDA made my car buying experience, unique and enjoyable. It was so pleasant that my husband ended up buying a car that day as well and he had no intention on doing so when we left the house that day. I will refer all my friends and family to Jim because of the way my husband and I were treated. He is one of the fairest, hard-working, knowledgeable employees in the car industry! He is dedicated to Honda and truly an asset to this dealership! Thanks Jim, Alice/Rosemont, IL More

I had submitted a request for a quote on Honda's website and was promptly called by Jim Martinez. I wasn't able to answer his call, but he left a pleasant message asking that I call him back when I had a m and was promptly called by Jim Martinez. I wasn't able to answer his call, but he left a pleasant message asking that I call him back when I had a moment. Instead of calling Jim back, I decided to stop into Schaumburg Honda a few days later. Even without an appointment, Jim took over three hours to go through the "in's and out's" of three different vehicles with me. He patiently listened to what I was looking for in a new car, assisted me in eliminating vehicles that didn't fit my needs, and ultimately made the stressful/daunting task of buying a new car easy and fun (like it should be). Jim had a great sense of humor that immediately made me feel at ease and no question I asked was perceived as "dumb." By the time the paperwork was signed, the dealership was closing, but Jim happily sat in my new car with me to go through the Navigation system, helped me set up my phone's bluetooth with the car, showed me security features, etc. By far, the best car shopping experience I have ever had. Jim Martinez far exceeded my expectations of a sales person and his knowledge, patient nature, and awesome sense of humor was invaluable in me choosing to buy a car that night. Thank you Jim and Schaumburg Honda! Lissa Streamwood, IL Excited New 2010 Crosstour Owner More

I went to Schaumburg Honda because through e-mail they said they would match other dealers prices. When i got there and started talking numbers, they were higher then other places and what i was quoted b said they would match other dealers prices. When i got there and started talking numbers, they were higher then other places and what i was quoted but in the end i got everything i wanted in the price. I truly believe that if they just dropped the whole 'haggling' process and truly just gave the lowest prices available (truly haggle-free) that people would flock to them and they could really rake in the customers. But then again, that would be a dream for a car dealership to actually be haggle-free. ;) More

I would like to say that in my 50 years of living I have I would like to say that in my 50 years of living I have never been to a car dealership because I've heard horror stories and didn't want to ever ex I would like to say that in my 50 years of living I have never been to a car dealership because I've heard horror stories and didn't want to ever experience it. However, I am proud to say that going to the Honda Schaumburg Dealership on Golf Road in Schaumburg, Illinois and working with Jim Martinez has changed my mind. I had a wonderful, relaxing, informative and respectful experience from start to finish and would recommend anyone to this Dealership. I would also like to say that this dealership is lucky to have Mr. Martinez as an employee. He was honest and through throughout the entire process. I love my new car and having a positive experience when purchasing it just added a smile as I drove away. Thank you! Sincerely, Katie Ferguson Special Education Teacher District 54-Schaumburg, Illinois More

I have bought from them previously and the experience was good. The price was equal or better than the competition and they had the largest selection of the car I wanted in stock given they are a volume deal good. The price was equal or better than the competition and they had the largest selection of the car I wanted in stock given they are a volume dealer. I did all negotiating via internet and it was painless. More

I would absolutely recommend this dealership. We purchased a pre-owned accord in December 2009 and the quality of the service was so good that we knew that we would be back. The people were so frien purchased a pre-owned accord in December 2009 and the quality of the service was so good that we knew that we would be back. The people were so friendly and the price was right. When we went back in March, I didn't intend on buying that day. But James was so helpful that everything fell into place. He worked with me answering all of my questions no matter how silly they were. He was so patient and kind, even when I sat in his office waiting for my sister to return. Although the goal is to ultimately sell a car, James made sure that I was comfortable with the decision. Never pressuring me. And the best part was that it didn't take 7 hours to complete the process. Everything was smooth ad efficient. I used to drive another make vehicle but the service that I received at Schaumburg Honda has made me a loyal customer. We only need two cars, but anyone looking to buy a new or used car, I would highly recommend James Martinez and Schaumburg Honda. More

This dealer gives Honda a bad name. Treats potential customers like they have no brains. Lies about what the competition can do in terms of better price, service, etc. I do not trust this dealer so I customers like they have no brains. Lies about what the competition can do in terms of better price, service, etc. I do not trust this dealer so I went to another Honda dealer and it was like night and day. Honda should do a mystery shopper program to see just how bad this dealer is and then they would send them to training so that people would actually like to shop there. I would not recommend this place to my worst enemy. Total waste of time, go to any other dealer. More

Dishonest dealers, went in there to purchase a new car, either a Civic or an Insight- worst experience ever. I was given a price ( without even negotiating it with the salesman), picked the car, the color, either a Civic or an Insight- worst experience ever. I was given a price ( without even negotiating it with the salesman), picked the car, the color, the trims and what not and sat down to go through the paperwork.To my surprise, after waiting for about 30 minutes alone in his office, the salesman returns and kicks me out ( some might think it was my credit history but I have you know that we did not get as far as checking the credit history yet).His story was that his manager wants to sell the car for $2000 more than I was asked before( remember I did not negotiate the initial sale price of the car, I was told that they cannot sell it for less- it was an Insight- because there is a high demand for that model).The salesman tells me to go home and wait for his phonecall.He tells me that once I leave, his manager will cave in and will sell the car to me for the initial asking price.I sure left and never came back; he called 3 days later leaving a message and asking me to be patient, that he is working to get the price down for me and that was the last I ever heard of him .Thanks, but no thanks. Next day I went and bought a Corolla for thousands less than what they were asking on a Civic and with more standard features ( can you believe that the arm rest is an option in a Civic and you have to pay extra to have it?).Not to mention the financing options.Honda was boasting their 2.9% while Toyota was offering 0% for 5 years.Wake up and smell the roses Honda. I will never buy a Honda after this humiliating experience, nor I will recommend it to my friends. More

As a recent customer of Schaumburg Honda, I was quite surprised at the horrible customer service I received. I went in to inquire about some issues that had arisen after the purchase of my vehicle. There surprised at the horrible customer service I received. I went in to inquire about some issues that had arisen after the purchase of my vehicle. There were a few features on the car that were represented as being in good condition and working, when in fact they were not. After I expressed concern over the issues with my car, I was basically told by a member of the senior staff that there is nothing that will be done, end of story and to leave the office. I might have been able to understand such treatment if I were jumping up an down and screaming. However, I was seated and speaking in a calm tone. With the economy not being up to par, now is certainly not the time to be completely unhelpful to your customers. However, this dealership is succeeding very well in doing so. Another customer lost! More

These are the survey questions they sent to me ans These are the survey questions they sent to me ans 1.Do you feel you were responded to in a timely fashion? No,they dont listen to you and the These are the survey questions they sent to me ans 1.Do you feel you were responded to in a timely fashion? No,they dont listen to you and they dont hesitate to ask you to getout. 2. Did we provide you with the information you were looking for? No,they dont provide the information what they have and they dont conside the info what the customer have 3. Is there any additional information that we can provide for you? NO 4. Other than price, is there anything that would keep you from feeling comfortable with doing business at Schaumburg Honda Automobiles? Please treate the customer in a respectful way.Let there be a customer to salesman ratio to 1:1 then to 1:2 not 1:10 at one time.Listen to the customer when the customer has brought some info and proof. More