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Schaumburg Honda Automobiles

Schaumburg, IL

4.8
2,895 Reviews

750 E Golf Road

Schaumburg, IL

60173

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Showing 2,895 reviews

July 12, 2010

I purchased my Honda Civic at Schaumburg Honda in 2000. I have maintained it there exclusively other than for routine oil changes. I find the service to be excellent. If I can wait on certain repairs/mai More

by clahess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Sisil
July 02, 2010

Jim handled the process in a professional and friendly manner. I drug out the sales process over a very long period of time due to a variety of factors, but Jim kept excellent followup without becoming a More

by michaelf7575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martinez
June 23, 2010

Great experience for a first time new car buyer. Helpful and friendly staff was very patient and was sure to explain everything detail. Most importantly, these guys are upfront about everything. No gimmicks More

by atomic3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gargano, Jim Martinez, Glenn Pierce
June 19, 2010

A very positive experience - and everyone was friendly and honest. It's hard to believe but buying a car can be easy. Thanks Jim and Matt - I appreciate your hard work and attention to detail. More

by spahr195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martinez
June 17, 2010

I wnet online to check out prices and Mike responded quickly with a quote. I had entered one item by mistake and he then quoted again without the additional item. We scheduled a time to meet and he wa More

by betty milligan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gargano
June 16, 2010

Boti was extremely helpful and patient. He took a lot of time going over each feature and making sure that I was satisfied and happy. He also had made test drive different cars, so that I was satisfied. He More

by ahinchey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boti M
June 15, 2010

I bought a 2010 Pilot last September, and had a great experience when buying the car. I even bought the extended warrenties and the free oil changes for life. I have since brought the car in twice fo More

by JMSmith
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Service Manager, Paul Seiden
Jul 06, 2010 -

Schaumburg Honda Automobiles responded

Let me introduce myself. I am Paul Seiden and I am the Service Manager for Schaumburg Honda Automobiles. I've taken the liberty to review the original work order and I'd like to address your concerns. Your 2010 Pilot is set up with a Maintenance Minder System which indicates which maintenance is due at specific period of time not mileage-with the exception of the differential fluid. At the time of your service visit your Maintenance Minder indicted a "B" a "1" and a "6". The letters and numbers indicate different maintenance items at different costs. Your estimate at the time of write up was B-$99.95 1-$24.90 and 6-$99.95-and it appears you authorized an oil change and a rear differential service (6). The tire rotation (1) and the B service were noted on the invoice for future service. I apologize if there was any discussion regarding your warranty and not changing your differential fluid. I have retrained this advisor due to your comments and concerns and would never want a customer to feel pressured into performing maintenance. I'd prefer to handle your remaining service visits personally to avoid any confusion,answer any questions as to what maintenance needs to be done,why it needs to be done and how much it costs. I'd appreciate if you'd consider our Service Department again, and I will do whatever it takes to earn back your business.

June 09, 2010

I found the experience with this dealership to be one of the best I have had since I started buying cars along time ago. I would highly recommend this dealership for its professionalism and courteous manner More

by pete_holland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martinez
May 30, 2010

We purchased our car with Jim Martinez this weekend and true to everybody positive responses, we also had a pleasant buying experience considering the fact that this was our first car purchase. Very prompt More

by harryjean2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM MARTINEZ
May 27, 2010

I really appreciated Jim's friendliness and the fact that he wasn't pushy. He was knowledgeable about the vehicle that I was purchasing. Jim also considered my price range and the type of vehicle I was loo More

by hsc30north
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martinez
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