Schaumburg Honda Automobiles

The best salesman ever! Having shopped for a Honda Fit for over 3 weeks I finally contacted Schaumburg Honda. John Irvine contacted me after my inquirey. John made my purchas Having shopped for a Honda Fit for over 3 weeks I finally contacted Schaumburg Honda. John Irvine contacted me after my inquirey. John made my purchase so simple and easy! Definitely recommend him and the dealership. More

First Time Car Buyer I wasn't planning on purchasing a Honda but decided to pop on over to the dealership anyway. James was extremely personable and a joy to work with. He I wasn't planning on purchasing a Honda but decided to pop on over to the dealership anyway. James was extremely personable and a joy to work with. He accommodated my requests at every turn. I left with the car I wanted at the price I could afford! More

how i purchased my 2014 honda civic this review is about my purchasing experience. my old reliable 8.5 year old toyota rav4 was starting to show signs of rapid decline over the last f this review is about my purchasing experience. my old reliable 8.5 year old toyota rav4 was starting to show signs of rapid decline over the last few months, so i knew it was time to look at a new car. i've been driving suv's for the last 9 years (i had a 2001 ford escape prior to the rav4), but i'd gotten to the point where it just made more financial sense to buy a good quality car with good gas mileage. back in the day, i had a honda civic LX sedan that i bought brand new when i finished university. it lasted 12 years and right up to the end, it was an excellent car. so, it was a no-brainer that i'd come back to honda for another civic... however, i was dreading the process. the purchase of my previous cars went pretty much like a bad episode of any number of sitcoms - the car salesmen were pushy, overbearing, condescending, rude, and snarky. so, i was preparing myself mentally and emotionally for the car-buying experience. i started by doing my homework on line: i got on truecars.com and kellybluebook.com to see what prices were like in the area. then i contacted some dealerships by phone and email. then one day, i went to schaumburg honda just to look around and was approached by a salesman named john irvine. from the first few minutes of chit-chating about what i was looking for, i knew i could feel comfortable working with him. he was approachable, friendly, and respectful of my time and personal space. he didn't push an agenda nor did he overwhelm me with facts about the car (i already new i liked the car so he didn't have to sell me on it). after a few minutes, he let me have my space so i could kick the tires and study the car. over the next few days, i mainly communicated with john via email, which he was always prompt in responding to. after another visit to the dealership for a test drive, we spend several days emailing back and forth about the price; i even emailed him quotes that other dealerships in the area sent me while i was researching, and he was able to bring the cost down to what i considered to be an excellent price. (he said he even did some secret shopping of his own by calling around to other honda dealerships to see what they were selling the civic for...) i took my new civic LX sedan home on Friday, 8/29 just in time for the labour day weekend. john was excellent to work with. he was at all times professional, courteous, respectful, knowledgeable, forthright, and very pleasant, making this car buying experience the best one i've ever had. i wish my previous car buying experiences were this easy and stress-free. i unequivocally recommend schaumburg honda and mr. irvine's expertise specifically. i've been driving my new civic for the last 5 days now... so glad that i'm driving a honda again! More

John Stock should get an Award for his Service John Stock educated and guided us in purchasing our third Honda. He has a welcoming nature and has an incredible amount of knowledge about each car. John Stock educated and guided us in purchasing our third Honda. He has a welcoming nature and has an incredible amount of knowledge about each car. He shares that knowledge In helpful and unpretentious manner. Schaumburg Honda is in need of more sales people like John Stock! More

Great experience with 2 advisors, others not so much I will be quite honest, the service center here never impressed me and customer service is just average out of all the years I've been coming here. Th I will be quite honest, the service center here never impressed me and customer service is just average out of all the years I've been coming here. They have a large customer base only due to its prime location right by woodfield. I had an ongoing issue with my new accord that made me come in for service several times. Some advisors I've dealt with were either rude or just mediocre. But 2 specific service advisors (Armand Wothe, and Mitch Barr) went above and beyond in treating me right, which is the only reason why I continue to come here for service period. Both Armand and Mitch on two separate occasions were professional and genuinely wanted to help me out. If you're ever in the area or looking to get your car serviced here, I would recommend either of them and I'm sure you won't be disappointed. More

Horrible I have had nothing but problems with this service center. I tried to get an oil change and was told they are too busy. I know have engine light on i I have had nothing but problems with this service center. I tried to get an oil change and was told they are too busy. I know have engine light on in my car and called to ask some questions and was told someone would call me back. 12hours later and I'm still waiting. This place makes you feel like they are doing you a favor by fixing your car. Last I checked I'm doing you a favor by purchasing a Honda and taking my car to your facility to keep you in business. More

Happy with our New Purchase! We visited Schaumburg Honda and were greeted by Boti on our first visit. He was super friendly and didn't pressure us into anything. We made it clear We visited Schaumburg Honda and were greeted by Boti on our first visit. He was super friendly and didn't pressure us into anything. We made it clear that we were there just to test drive. At the end of the drive, he gave us his business card and wished us luck on our search. We returned a few days later, ready to purchase a vehicle. He was able to find the make and model we wanted - showed us everything on the vehicle (how to work all of the functions), and we test drove again. He reviewed the vehicle with us a few times to make sure it looked like how we wanted (things were cleaned and in working order) before driving it off the lot. We didn't feel pressured during negotiating the price - which is always the worst part of buying a car - and were pleased with the final price that we walked away with. We had a pretty good experience and would recommend our salesman, Boti, to anyone looking for a new vehicle! More

Great Experience I purchased a 2011 Crysler 300C from Rodger McClintock at the end of March. It was a great experience. I used the Web to find the car, and Rodger took I purchased a 2011 Crysler 300C from Rodger McClintock at the end of March. It was a great experience. I used the Web to find the car, and Rodger took it from there. I had an undercoating & clearcoating added, as well as an extended warranty beyond the 3 years/30k mile factory one,(which was a better price than the 2012 Buick Verano I used for trade). Didn't get much for the Verano in trade but that was because I purchased a base model. Overall a A+++ More

Unfriendly, unprofessional service center I purchased a 2014 new car from this dealership. The buying experience was wonderful and if you are in the market, please visit Andre, who was grea I purchased a 2014 new car from this dealership. The buying experience was wonderful and if you are in the market, please visit Andre, who was great. This review is purely based upon my first experience with "service". I purchased a demo that had a door dent on the side door, the deal when I bought the car was for them to fix it, no problem. I brought it in on an appointment. Upon entering service, you are not greeted by the multiple people working there. When I was finally noticed, I was checked in and given my loaner. I was told I would be called the next business day by 1 or 2 pm to be instructed when my car would be ready. I explained that it was fine, as I work far from the dealership and would probably not be done with work until at least 4. Fast forward to the next day. I am on my way home from work, 430pm, or so. I still hav not received a phone call as to the status of my car. My husband called me to inquire about the car status and I explained that I did not have the number to call iservice in my phone. He offered to call. After a few minutes, my husband called me back and told me that the car was ready and the service tech he spoke to said that he told me that he wouldn't call, just to come get it when I was done with work. Untrue, but whatever. Not ten minutes later, I received a phone call from the same tech my husband spoke to. He was calling to let me know my car was finished and ready. Hmmm...? Arriving at the dealer, same thing, tons of employees, no one acknowledges you. When someone finally came up to me, I was told that yea, the car was ready, and they pointed in the general vicinity of the cashiers office. Great customer service. Boo. The cashier had me sign some paperwork and told me my car would be brought up. I stood outside waiting. My car was driven up from the back, completely dirty and dusty and must have been parked under a tree that housed a family of berry eating birds. It was covered in crap. The only area that was free of dirt was the two foot square that they had to work on for the dent removal. The "gentleman" that brought up the car never made eye contact with me, never verified that I was waiting for that car. He just got out of my car, left the door opened and ran back inside. I know your busy, but a thank you would have been nice. I got in and started driving home. I noticed In the paperwork I received that day, I had a card that said if your are not completely satisfied to let us know. That they would be following up with an online survey of my experience. So I called and asked to speak with the service manager. After an extended wait, he got on the phone. I explained my experience. His excuse about the dirty car, was that the dent was fixed by an outside company. Excuse me? How is that an excuse? He said if I was still in the area I could bring it back. Yes because I want to drive more in traffic to get my car a wash that it should have had anyway. Next I explained the rude service I received. He condescendingly told me that from now on " of course" he would have his employees say thank you. Never an apology, never a sincere word spoken. AND I still have never received that survey. Run from this service department, don't walk. More

Happy Honda Shelley made my shopping and purchase experience worth the 40 minute drive out there. Shelley explained and demonstrated everything I needed to know a Shelley made my shopping and purchase experience worth the 40 minute drive out there. Shelley explained and demonstrated everything I needed to know about the car I was interested in. Shelley responded to all my emails and requests. Thanks! More