Schaumburg Honda Automobiles

Headlight Replacement I needed my headlight replaced. The service department was very busy, but Tim Stuart assured me that he'd get the bulb replaced and that I would not I needed my headlight replaced. The service department was very busy, but Tim Stuart assured me that he'd get the bulb replaced and that I would not have to come back later or make an appointment for service. Very quickly the replacement was completed, and I was on my way, I'm a very happy customer, and won't have to worry about getting stopped by the police again. Thanks so much Tim! You made my day! More

New car purchase I went to Schaumburg Honda after having a really bad experience at another dealership. I was connected with John Stock. He listened to what I was lo I went to Schaumburg Honda after having a really bad experience at another dealership. I was connected with John Stock. He listened to what I was looking for and delivered. He didn't try to sell me anything I didn't want and he was right on with what I was expecting to pay. Overall, the experience was easy and relaxed. More

Waste of my time I purchased the maintenance plan for my 2015 Honda Pilot. I had a great experience with the purchase but that's where it ends. I brought the vehicle I purchased the maintenance plan for my 2015 Honda Pilot. I had a great experience with the purchase but that's where it ends. I brought the vehicle for its first oil change and discovered I should have made an appointment. They do not have a quick lane for minor repairs or oil changes. I returned about 10 days later for my scheduled appointment. None of the service employees greeted me or even acknowledged me until I approached one of them. Finally, one of the 5 employees took my information to get the oil change started. Over two hours later I am still waiting for my vehicle. This service department can not keep up with the volume. Stay away! More

Service department is the worst I ever experienced I made an appointment and told them I had to wait for the work to be done.i was sent a letter from Honda that the recall was 20 to 30 minutes. I made I made an appointment and told them I had to wait for the work to be done.i was sent a letter from Honda that the recall was 20 to 30 minutes. I made sure the person taking my call was Was aware I would wait. When I brought in the car they said it would be over 3 hours. I spoke to the person who was the service manager he said they were very backed up with recalls and that is they way it was( very rude) I went and spoke to the general manager to complain and he was quick to blame honda for all the work because of recall saying they are doing 100 per day. He also stated that there are ma y people who don't have appointments coming in. And they were too busy. What is the purpose for an appointment if it is not honored. This is the third encounter with service at Schaumburg honda.after purchasing 5 Hondas and the poor service from the dealer I will never buy another honda More

Buyer Beware We purchased a used Honda Odyssey. Within a week the Tire Pressure sensor for a rear wheel went on twice and the check engine light went on. We had th We purchased a used Honda Odyssey. Within a week the Tire Pressure sensor for a rear wheel went on twice and the check engine light went on. We had the codes checked- 16 of them. Multiple misfires amongst others. Are you kidding me!!! They pushed the Carfax which showed that they had worked on this vehicle at all the recommended service miles. How did you not know if was misfiring then? Left several messages to return our call, after 26 hours we finally received a call back. There response, "Well, you bought a used car. We don't have a magic crystal ball to tell us when the engine is going to have troubles." "You will have to take it to get a diagnostic test and then send it to your extended warranty. We'll make sure to push your papers through." They never once explained to us about the Run-flat (PAX) tires either. I paid quite a bit for this used vehicle. This is horrible customer service. I will not buy from them again!! I may never buy a Honda again either. More

Very unprofessional service team. Very rude service manager. Please stay away from this dealership for service. Even service manager is very very unprofessional and have attitude problem. Don't know how to talk Please stay away from this dealership for service. Even service manager is very very unprofessional and have attitude problem. Don't know how to talk to his customers. Don't want to listen. I left my car for a airbag recall and when I picked up the car the airbag light was on. I tried to explain him that even though it was unrelated to the recall work, somebody should have contacted me and explain me the reason and provide solution to the problem. He didn't even listen to me. I have a recording of his hyper attitude and also planning to reach out to TV channels to run the show of someone who is so ignorant and working as a manager. More

First Time Honda Buyer 06/26/2015 I visited Schaumburg Honda and I purchased new honda crv from Rodger McClintock.He is a great guy and was very helpful and friendly.He dese 06/26/2015 I visited Schaumburg Honda and I purchased new honda crv from Rodger McClintock.He is a great guy and was very helpful and friendly.He deserves five stars. More

I will never go to another dealer after my experience here! I have never bought a Honda but we were in the market for a van and it was between Toyota and Honda. First we visited a Toyota dealer and they couldn' I have never bought a Honda but we were in the market for a van and it was between Toyota and Honda. First we visited a Toyota dealer and they couldn't get us the van we wanted for the price we needed, so I went on Schaumburg Honda's website and looked around. I sent an inquiry and they responded to me within a few hours. We went in and they got us the van we wanted (even one model higher) for the price and the LEASE we wanted!!! They were great, went above and beyond for us for sure. And we will definitely go back and refer anyone who needs a car to them! Also I absolutely LOOOOOVE my new van!!! Another added bonus from our experience was our salesman John Irvine, great guy! He also went above and beyond for us MANY times during our visit. Overall we had the best car buying experience thanks to this dealer and our salesman!! More

Awful Customer Service Never will I go back. My 8-year loyalty to Schaumburg Honda was broken after I was treated terribly while trying to pay my $2000 service bill. The c Never will I go back. My 8-year loyalty to Schaumburg Honda was broken after I was treated terribly while trying to pay my $2000 service bill. The cashiers were terribly rude and out-of-line. I work hard and value my money. I should feel good about how and when I spend it. I am still unsettled and never did get a response from the dealership General Manager. You remember how you are treated. More

??A Dream That Became Reality?? MY VISIT AT THE SCHAUMBURG HONDA AUTOMOBILE WAS A TOTAL SUCCESS AND A HUGE BLESSING TO OUR LIVES I PERSONALLY HAVE A VERY LOW CREDIT SCORE AND HAD NO MY VISIT AT THE SCHAUMBURG HONDA AUTOMOBILE WAS A TOTAL SUCCESS AND A HUGE BLESSING TO OUR LIVES I PERSONALLY HAVE A VERY LOW CREDIT SCORE AND HAD NO MONEY TO GIVE FOR DOWNPAYMENT BUT AS SOON AS I ARRIVED JAMES HERATY THE SALES CONSULTANT MADE ME FELT SUPER SPECIAL AND HE MADE OUR DREAM BECOME REALITY MY HUSBAND AND I HAVE BEING BUYING USED CARS EVERY SINGLE YEAR WITH NO LUCK BECAUSE THEY WILL BROKE DOWN RIGHT AWAY SO WE DECIDED TO GIVE SOME DEALERSHIPS A CHANGE BUT NO ONE WANTED TO WORK WITH US UNTIL 5/18/2015 THAT DAY EVERYTHING CHANGE WE EXPLAIN OUR CURRENT SITUATION AND JAMES HERATY SAID TO US DONT WORRY ABOUT ANYTHING YOU WILL BE DRIVING A CIVIC WITH NO COSIGNER AND THE BEST PART WITH ONLY A TRADE OF YOUR OLD CAR OUR MERCURY SABLE 1998 AT THAT MOMENT MY HEART AND I PERSONALLY CRY OF ENJOYMENT ILL NEVER FORGET THE BLESSING HONDA GAVE US THE OPPORTUNITY TO OWN OUR ZERO MILEAGE CIVIC CAR GOD BLESSED THIS WONDERFUL PEOPLE SPECIALLY JAMES HERATY GOD BLESSED YOU AND THANK YOU FOR WORKING WITH US???? More