Schaumburg Honda Automobiles

Bad customer service I was looking to purchase a CRV and ended up going with the EX model. John Stock was friendly and low key which was nice. We test drove then came ba I was looking to purchase a CRV and ended up going with the EX model. John Stock was friendly and low key which was nice. We test drove then came back just a later and purchased the car. The purchasing experience was easy and we were happy with the price we got from the start. I was very happy with my experience. About a week later I realized the registration was not in my car. I had it with the license plates that they took and put on the car and I just assumed it would show up in the car. I called and talked with John and he told me unless I heard from him that the registration would be on it's way. I waited about a week and it still had not arrived so I left a message at John's voicemail after getting forwarded twice and having to explain my situation and their suggestion for help was to leave John a voice mail. I never heard back so I called again about a week later. I spoke with John who then forwarded me to someone in the finance department who told me it would be on it's way. Again it never showed up. I live in Chicago so I did not want to have to drive out there just to grab a piece of paper that could be mailed to me for the cost of postage. At this point it was more than 30 days past purchasing the car and I knew I needed to get my car registered with the city and get a permit. This time when I called the dealership I knew that I would have to put on the angry voice from the start which I hate to do, I'm not a fan of confrontation. I explained my situation and was forwarded three times having to retell my issue every time before I was finally forwarded to the correct person. I believe her name was Patricia who told me she would print it out and then sent it via UPS. After this I emailed John telling him my frustration with my experience and telling him that I felt that the dealership should pay the $60 fee that I had to pay to the city of Chicago since they could not get me my registration on time. His response only defended that he did his part putting in a request and that the other things are not things he does. He suggested I contact the fiannce manager there if I wanted money back. My impression would be that the sales person who I purchased a brand new car from would help handle things like that but instead all he did was defend himself and tell me to call someone else there. I would not recommend this dealership as the customer service is lacking and would not recommend John Stock as a salesperson as he does not have any follow through or provide any support to customers after he gets his sale. Fortunately I can go to other Honda locations if I have any issues with the car. I am very happy with the car itself, fortunately More

Best Dealer Hands Down We were looking to buy 2016 Honda Pilot EXL (RES) and researched many dealers. We have compared the prices - Regular Dealer Pricing/Costco Pricing/Pro We were looking to buy 2016 Honda Pilot EXL (RES) and researched many dealers. We have compared the prices - Regular Dealer Pricing/Costco Pricing/Promotional Pricing etc - we found this dealer beat all of them and service was excellent. We worked with Kurt Willner in the Sales Dept. He was very very responsive and constantly updated us regarding the vehicle availability and was very transparent and a joy to work with. I would recommend this dealership without any reservations. More

Ask for Big Mac! I was looking for a new car but never drove a Honda before. Roger "Big Mac" McClintock helped me find just the right car for my needs. He never tried I was looking for a new car but never drove a Honda before. Roger "Big Mac" McClintock helped me find just the right car for my needs. He never tried to push my in the direction of what he wanted to sell. He wanted me to find the right fit for me and my budget. He found me a certified CRV with really low miles at a great price. To work within my budget he was able to give me a great deal on my trade which was over what I expected. I highly recommend this location and definitely urge you to "Ask for Big Mac"!!! More

Excellent Service after sales I leased a new 2015 Honda Oddysey in a friendly atmosphere without any hassles. The whole transction got completed expeditiously and in a friendly wa I leased a new 2015 Honda Oddysey in a friendly atmosphere without any hassles. The whole transction got completed expeditiously and in a friendly way. When I contacted the dealership with questions about documents that I was missing, the Sales manager Jim Martinez got personally involved and made sure that I had everything I needed. He was genuinely helpful, friendly and very effective. I highly recommend this dealer to anyone who wants to have piece of mind after the purchase. More

Good attention Our experience at the dealership was very good and easy, I've not been so relax before doing this kind of transaction. I felt the seller was great and Our experience at the dealership was very good and easy, I've not been so relax before doing this kind of transaction. I felt the seller was great and he took care of us and made sure we were taken care of. Thanks for everything More

Roger Big Mac does the best job I have had several family members buy cars from Roger McClintock Big Mac, they have been extremely happy with his service. He is a professional and I have had several family members buy cars from Roger McClintock Big Mac, they have been extremely happy with his service. He is a professional and does his best to put the customer first. When I am in need of a new or used car I will call Rodger first. More

Outstanding Sales Associate This was my second time buying a car; however, this time I actually enjoyed it and who would had thought that buying a car can be so much fun. First This was my second time buying a car; however, this time I actually enjoyed it and who would had thought that buying a car can be so much fun. First at all, my experience wouldn't be so positive if it wasn't for the sales associate, Boti Maruta, who I had the pleasure to work with on my car deal. Boti was very professional and knowledgeable in all he was helping me with. He is an excellent sales associate and Schamburg Honda is lucky to have such an employee. If I'll be buying a car in the future, I will not hesitate for a moment who I should see to be helped with my purchase. It for sure will be Boti!!! More

Big Mac was great, excellent service Rodger, "Big Mac", does a great job and is very different from the normal car buying experience. Great feedback from people I have referred to him as Rodger, "Big Mac", does a great job and is very different from the normal car buying experience. Great feedback from people I have referred to him as well. Would highly recommend. More

Best Dealer Excellent dealer attention, and good advice. Spanish Language, very knowledgeable. Rapid and he explains all the process everything very clear. Thank Excellent dealer attention, and good advice. Spanish Language, very knowledgeable. Rapid and he explains all the process everything very clear. Thank you so much for your service More

Excelent attention Kurt Willner, give me an excellent attention, he explain clear and answer all the questions, he also spoke Spanish that is very important for me, I ca Kurt Willner, give me an excellent attention, he explain clear and answer all the questions, he also spoke Spanish that is very important for me, I can assure that he has the enough knowledge to offer the best option. I am so happy with my new car. Thanks. More