Schaumburg Ford

Always really helpful and kind when I go in for any service or help that I need. Always available to answer my questions as well. service or help that I need. Always available to answer my questions as well. More

Did the service we discussed. Had the car ready at the time specified. Evan was pleasant and professional. No issues with or the service department time specified. Evan was pleasant and professional. No issues with or the service department More

I took my Edge in for a tune up and minor issue. Evans was efficient in checking the vehicle in and kept me informed. Thanks for the hassle free service. was efficient in checking the vehicle in and kept me informed. Thanks for the hassle free service. More

Had an appointment for Oil Change at 11:00 am. Made appointment online as customer waiting. Dropped off vehicle said would be about an hour. I walked across to grab lunch came back 2:15 later and tru appointment online as customer waiting. Dropped off vehicle said would be about an hour. I walked across to grab lunch came back 2:15 later and truck hadn't even been started for oil change. So I had to wait another hour and change sitting there til completed. Waste of 3.5 hours for an Oil Change I made appointment for. More

Unfriendly greeting to start the visit. I felt blown off when I addressed concerns that could be warranty related and were ultimately unaddressed. Fair amount of oil left on skid plate which ended up on my when I addressed concerns that could be warranty related and were ultimately unaddressed. Fair amount of oil left on skid plate which ended up on my driveway. Not the service I expected for a Ford Performance vehicle. More

They were able to fix our F-150 by the next day as we were traveling from out of town. Kind people! Fast service was appreciated. were traveling from out of town. Kind people! Fast service was appreciated. More

So far so good. I needed anew engine block. It was complicated. My Ford warrantee was honored. I got rental car for several days. There were inconveniences because of Corvid 19.Minimal staff did their complicated. My Ford warrantee was honored. I got rental car for several days. There were inconveniences because of Corvid 19.Minimal staff did their best. Overall I'm satisfied. More

I've been taking my Explorer for service ever since I bought it there and I haven't had any issues or service .Everyone thar I have talked too has been great taking care of me and my Explorer. bought it there and I haven't had any issues or service .Everyone thar I have talked too has been great taking care of me and my Explorer. More

Nick helps us to by our Ford Transit-150 mid-roof . For the beginning we was looking for low roof van pre-owned maybe 2016-2018 , but Nick showed to us the difference between low and mid roof . Finally , the beginning we was looking for low roof van pre-owned maybe 2016-2018 , but Nick showed to us the difference between low and mid roof . Finally , decided to go for more space and comfortable van ,and he get us a very good deal . The car is very fancy even is for work , I can start the car from phone, I have ford app were is all information about car, very useful. More

Update - working with dealer to review problem.The van Update - working with dealer to review problem. The van would not start and was towed in. Turns out the problem was a rodent chewed the wires whic Update - working with dealer to review problem. The van would not start and was towed in. Turns out the problem was a rodent chewed the wires which had to be replace. The van was running when I picked it up so I did not notice any problems. The next time I started the van I had 2 new problems. My windshield wipers turned on every time I start it and the service transmission warning comes on. More