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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

November 16, 2022

Very helpful and friendly service. Provided shuttle to and from dealership and also completed my tasks as soon as possible More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
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Nov 17, 2022 -

Schaumburg Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Dan, for choosing Schaumburg Ford!

November 14, 2022

Staff was friendly and helpful but I had to wait an hour and a half to sit with the finance person More

by AJGUNNOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Arteaga, Alex Lebdeh
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Nov 15, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

November 13, 2022

Very poor follow up with no return phone calls from service advisors or service manager. More

by JTORELLI10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana and service manager , Evans Marinakis
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Nov 17, 2022 -

Schaumburg Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 11, 2022

Excellent service provided by advisor Dana,! She truly loves what she does. Thank you Dana! More

by MLEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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Nov 13, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear Dana was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Great opportunity every time, helpful, friendly, it’s best dealership, and this is made in Ford, USA More

by Rassul Jainakov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Magdalin
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Nov 10, 2022 -

Schaumburg Ford responded

Rassul, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2022

Dana was great from start to finish! She got me in at a time that worked for me, kept me informed on the status of my car. Dana was professional, kind and courteous. More

by dmichau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana (service)
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Nov 10, 2022 -

Schaumburg Ford responded

It's great to hear that Dana was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

November 05, 2022

Evans did a good job keeping me informed and Cristina Roberts is an excellent Tech. More

by DEPUTYSARGE943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic Tech Cristina Roberts 5 Stars, Evans Marinakis
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Nov 06, 2022 -

Schaumburg Ford responded

Deputy Sarge, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Evans and Cristina met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

November 04, 2022

Diagnosed the issue quickly, fixed it promptly, costs were reasonable, provided ride service to work. More

by WEEKSDO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Nov 06, 2022 -

Schaumburg Ford responded

Thanks for sharing about your experience with Schaumburg Ford. Evans and our team appreciate your business and hope to see you again soon!

November 03, 2022

Advisors don't advise. ...Service managers also never available....Techs can't diagnose or repair the actual issue with you vehicle. Will dance around the issue until you p More

by TITEMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Bromeland
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Nov 09, 2022 -

Schaumburg Ford responded

Mike, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 03, 2022

I had an excellent experience buying a used vehicle from these folks. Very prompt, very understanding, highly recommend. More

by ANTHONY.SEXTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Asiedu
Report | Print
Nov 06, 2022 -

Schaumburg Ford responded

Anthony, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Philip met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

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