Schaumburg Ford

Jon was great, from the first call back on my online search to the end of the sale. Good guy, would deal with him again. Also I would like to thank the guy who worked out the $$ side of the deal both o search to the end of the sale. Good guy, would deal with him again. Also I would like to thank the guy who worked out the $$ side of the deal both on the floor to the finance. Again, thanks guys! Mark More

My wife and I visited this dealership recently and our experience was horrible. After hours of loud music, high pressure sales tactics and ridiculous trade offers we were "allowed" to leave. I say allowe experience was horrible. After hours of loud music, high pressure sales tactics and ridiculous trade offers we were "allowed" to leave. I say allowed because they took our keys and held them hostage. Most of the salesmen appeared to be fresh meat and I later confirmed this by doing research on the web. Look at popular job posting sites and you will see they are always hiring. Mr. Sneaky Eyes looked through us and could not look you in the eyes when talking. Probably looking out to see who was after him. In all my years of buisness I have learned never trust anyone who cant look you in your eyes at all. Liar liar pants on fire kept telling us we can do this and that for you, anything you want we want your buisness. They desperately need the buisness from what I can tell. All the used cars on the lot appear to be junk, some have flat tires, most look like they were smacked up, and even saw one with enough oil under it that it would probably seize the moment it would be started. But they swear all used vehicles go through a "safety inspection". Yeah to safely pad their profits. A reputable dealer would pass this junk off to wholesaler to rid the liability. Stay away, far far far away. I hope Ford keeps a close eye on them and pulls this store away from them very soon. We ended up at different dealership (worth the drive!) When they found out where we came from they laughed and said Schaumberg Ford is on of our best referrals. They offered us a better optioned vehicle ($1500 less than Scamburgs best deal on a less optioned vehicle), more for our trade, and was in and out of there in 2 hours. Take my review seriously and do not go there and waste your time or money More

Let me begin by saying I have bought new cars from dealerships for over 30 years. I have grown used to the tricks and double dealing I normally see. The only reason I am writing this review is bec dealerships for over 30 years. I have grown used to the tricks and double dealing I normally see. The only reason I am writing this review is because this is the first time I had a fantastic experience in all these years at dealerships. I've been doing research online and had heard so much good news about ford's 2012 focus I stopped in schaumburg ford to see one. Ron greeted me at the door and showed me the car. Let me just say, Ron is not a typical sneaky salesman. He was professional and pleasant to deal with. We drove one and I was impressed. I decided to see what my cost would be and Ron introduced me to DJ the manager. Again, no silly tricks or high pressure. DJ showed me the numbers and explained my options. Total time to get car was less than two hours! But this wasn't all. After paperwork Ron and DJ spent time expxlaining how to use my car with my phone. I'm no spring chicken and even told them I didnt think I would be using the sync on the car for nmy phone. Boy was i wrong. I cant even program my VCR but Ron and DJ figured out how to make my phone work and showed me how to use it. Now I use it all the time. I have already reccomended Schaumburg Ford to my friends. Ron and DJ were a pleasure to do business with. Manager DJ even called yesterday to make sure my phone was still working with the car (i have an old cell phone). Love the car, loved the treatment. Good people to do business with. More

TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I stopped in Bob Rohrman Schaumburg Ford and looked and quite a few vehicles and was reassured tha TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I stopped in Bob Rohrman Schaumburg Ford and looked and quite a few vehicles and was reassured that the cars I was looking at passed a rigorous 121 point checklist, being reminded over and over they would never sell a bad vehicle to anyone because (and I quote) "It would give us a bad reputation." So I bought a vehicle. After purchasing the vehicle, and less than 200 miles later, the transmission gave out!! When I called back, I was told they couldn't help me. and I was told,... "with the amount of money you saved, you could buy a new transmission and still have a good deal" ARE YOU SERIOUS?? THIS IS HOW YOU HANDLE YOUR CUSTOMERS? EXTREMELY POOR BUSINESS! More

After my experience with this dealership I would never recommend anyone to purchase a car from this dealership. Me and my wife wasted at lot of time on Friday, Saturday and Monday trying to purchase a For recommend anyone to purchase a car from this dealership. Me and my wife wasted at lot of time on Friday, Saturday and Monday trying to purchase a Ford Escape XLT from this dealership. On Friday June 8 the sales associate Kevin took couple hours to work with us and consulted with his manager D Jay Hattula to provide us a Ford Escape XLT for the agreed upon price with a V6 engine, heated leather seats, moon roof. We were told by Kevin and his manager D.Jay Hattula that we could come and pick any one of the XLT's on the lot. On Saturday June 9 we picked the XLT we liked from the lot. Kevin called us several times to make sure we were going to move ahead with the purchase. On Monday June 11 we went to the dealership to make the purchase. I actually signed the paperwork provided by Kevin that had the price ($22,000) and details of the vehicle being purchased and the downpayment information. My and wife and I were utterly shocked and disgusted on Monday when Kevin and a different manager came back to us and told us they could not provide us the vehicle for the price that was agreed and wanted to discuss other options (ie: a much higher price) even though on Friday and Saturday Kevin approved the price of $22,000 by his manager D Jay Hattula and also approved all the options include the V6 engine, Heated leather seats and moon roof. I would not rely on the deals provided by this dealership. They do not keep their word and their customer service is extremely poor. We wasted a large amount of time at this dealership with genuine intent to purchase a car within our budget that was promised. At this point we would not even purchase any Ford vehicles. More

I've been working in customer service for over 15 years at one of the most reputable retailers in the Midwest, if not the nation. Salesperson, Brian was an honest and amazing guy who helped my wife and I w at one of the most reputable retailers in the Midwest, if not the nation. Salesperson, Brian was an honest and amazing guy who helped my wife and I with whatever we needed. My wife was pre-approved with her own finance company went in to inquire about a vehicle she saw on-line. She liked it and wanted to purchase it. Sales manager D.J searched for every reason not to give her the car due to the fact he wanted financing internally through one of his companies. We wasted two evenings there because he needed a phone call or paper work from my wifes lender. My wife made the call to her bank in front of D.J and he didn't even try to help the situation. The next morning we were told we would receive a phone call to straighten things out only to be blown off. My wife and I are hardworking people looking to make a simple purchase. We were warned by our finance company of the tactics pulled but could not believe our eyes or ears. We are also an interracial couple, we've never experienced such a level of frustration purposely put on us by D.J. I have purchased many vehicles from dealerships and so has she and have never been so frustrated in our lives. I will never go back and I will also let my fellow employees and friends know about our unfortunate ordeal with Schaumburg Ford. More

Never, ever take delivery until the dealership has made "good" on all promises. (I forgot this motto - as Schaumburg's Bob Rohrman clearly disappointed with too many verbals - no action. My previous ca "good" on all promises. (I forgot this motto - as Schaumburg's Bob Rohrman clearly disappointed with too many verbals - no action. My previous car was a Fusion that the dealer gladly installed a light duty hitch (for bike carrying). New Fusion at Bob Rohrman - service department refused, "we don't have that capability... please take it to our third party service". I explained that I would do that as long as FORD provided me an authorization for this work to be done. (on leased vehicles big penalty if you alter the vehicle). "oh sure it's okay" from D. Jay Hattula. I again repeated that I needed it in writing or the work to be performed by FORD. "Okay - we need a perfect survey report".... still without taking any corrective action. "okay - I will check with our service manager". Subsequenty emails, and phone calls - still no solution. Just blown off. More

I came to this ford store because me and my wife had seen a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at an a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at and drive what is now my new ford edge. When we arrived we were ofcourse promptly greated by salesmen at the door. I told them about the appointment and one of them was kind enough to show us to where Zach worked in the internet department and introduced us. We actually ended up test driving 3 cars but settled on the perfect one, my wife loves it! The entire process was suprisingly painless! Zach was very professional and curtious as was the manager Mark and other sales staff. He was very attentive and flexible. This will not be the last car I purchase from Zach and I will definitly reccommend him to my friends and family. More

Went to Bob Rohrman Schaumburg Ford to purchase a used truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait we finally were able to sit with the financing deparment. We were charged $299 for a product that was never included on the truck. Still have yet to receive the $299 back! Bought the truck as is, but the dealership was to pay for an air bag light that was on. After having the truck for 5 days the check engine light came on. We dropped the car off for them to service the air bag light and requested that the check engine light be taken care of. After the dealer had the truck for 5 days we were told that everything has been taken care of. Well, not so much as that was a lie. The lights came back on within 3 weeks. Called the salesman and sales manager, they are not willing to fix the situation. I would NOT recommend ANY one ever purhcase as car from this dealership - they WILL rip you off. More

The service department was very prompt and friendly. They had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot a had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot and took the time to introduce me to the service department. Our interaction was pressure free, unlike the other dealerships I visited. I can't speak highly enough about the way I was treated, and my overall buying experience at Bob Rohrman Ford, perphaps the best way to convey this is to say that I've already sent my niece, who is looking to buy her first car, and close childhood friend looking for a safe family car to see the team at Schaumburg Ford, because I was so confident theyc'd be taken care of. More