Schaumburg Ford

The personal is extremely professional and the whole process seemed to be very organized and streamlined . We Scheduled a meeting prior and John Gwozdz was waiting for us and even made a phone call pri process seemed to be very organized and streamlined . We Scheduled a meeting prior and John Gwozdz was waiting for us and even made a phone call prior to confirm our meeting. John was able to answer all our questions and our new car was fully charged and ready to go for a trip to its new home . We appreciate the assistance and we’re very pleased with professionalism of the staff. More

Service department is impossible to get on the phone. No one calls back if you leave a message, what is the point of booking your car in advance when they dont pre order parts the car needs? Might as wel No one calls back if you leave a message, what is the point of booking your car in advance when they dont pre order parts the car needs? Might as well just turn up you’d have more luck. More

Traveled over 300 miles for the car only to have the odometer be off 3,000 miles from the agreed upon price and sales sheet. Also sales and finance trying to upsell warranties, gap insurance etc that we odometer be off 3,000 miles from the agreed upon price and sales sheet. Also sales and finance trying to upsell warranties, gap insurance etc that weren't needed. Would recommend not doing business with this auto group. More

Your associate, Connie, made my visit for service, “Exceptional”. She was knowledgeable about my car’s service record and advised me of my service needs. I all had the pleasure of meeting the Service “Exceptional”. She was knowledgeable about my car’s service record and advised me of my service needs. I all had the pleasure of meeting the Service Manager Leonard. More

Great quick service,service advisor was super knowledgeable and helpful,definitely will be back for more service. knowledgeable and helpful,definitely will be back for more service. More

I brought my car in for a recall repair. It was handled quickly and hassle free. I was very pleased with the service. It was handled quickly and hassle free. I was very pleased with the service. More

My service advisor, Dana was wonderful, very friendly and knowledgeable. The technician was efficient and finished the work in a timely manner. knowledgeable. The technician was efficient and finished the work in a timely manner. More

Great customer service every helpful person got the job done in less time then they said they would done in less time then they said they would More

Recall service was done in a timely manner. Connie Klett in service dept. was very good. Connie Klett in service dept. was very good. More

Connie was extremely helpful. I brought my car in for a recall repair. A safety inspection was performed and Connie clearly explained issues which were found. I brought my car in for a recall repair. A safety inspection was performed and Connie clearly explained issues which were found. More