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Schaumburg Ford

Schaumburg, IL

3.9
1,648 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,648 Reviews of Schaumburg Ford

December 16, 2022

Service department is impossible to get on the phone. No one calls back if you leave a message, what is the point of booking your car in advance when they dont pre order parts the car needs? Might as wel More

by OVRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana
Report | Print
Dec 19, 2022 -

Schaumburg Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 15, 2022

Traveled over 300 miles for the car only to have the odometer be off 3,000 miles from the agreed upon price and sales sheet. Also sales and finance trying to upsell warranties, gap insurance etc that we More

by BC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karla Arteaga, David Webb, Alex Lebdeh
Report | Print
Dec 18, 2022 -

Schaumburg Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 15, 2022

Your associate, Connie, made my visit for service, “Exceptional”. She was knowledgeable about my car’s service record and advised me of my service needs. I all had the pleasure of meeting the Service More

by Phillip Underwod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie & Leonard
Report | Print
Dec 16, 2022 -

Schaumburg Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie and Leonard met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

December 09, 2022

Great quick service,service advisor was super knowledgeable and helpful,definitely will be back for more service. More

by Kmatus1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Dec 11, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 07, 2022

I brought my car in for a recall repair. It was handled quickly and hassle free. I was very pleased with the service. More

by beric60068
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Dec 08, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 07, 2022

My service advisor, Dana was wonderful, very friendly and knowledgeable. The technician was efficient and finished the work in a timely manner. More

by KINZIEDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana, Kristina
Report | Print
Dec 08, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 07, 2022

Great customer service every helpful person got the job done in less time then they said they would More

by Purplegirlmrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez, Nick Fata, Justin Hermansem, Connie Klett
Report | Print
Dec 08, 2022 -

Schaumburg Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Ford.

December 07, 2022

Recall service was done in a timely manner. Connie Klett in service dept. was very good. More

by MAK1165
Service Time
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Dec 08, 2022 -

Schaumburg Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

December 06, 2022

Connie was extremely helpful. I brought my car in for a recall repair. A safety inspection was performed and Connie clearly explained issues which were found. More

by cdombek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Dec 06, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie and the team met your expectations. Thank you for choosing Schaumburg Ford, we look forward to having you as a valued customer for many years to come!

December 02, 2022

I’m giving a 5 star because they have been great I just need my car fixed More

by DEVINKLEIN19951008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland
Report | Print
Dec 04, 2022 -

Schaumburg Ford responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

Dec 04, 2022 -

DEVINKLEIN19951008 responded

Yes my car is in service it has been there 13 times since April Haven’t had a car the entire summer and couldn’t go to my relatives on thanksgiving No loaners available My car like I said has been there atleast 10-13 times since April we shall see what happens I have missed out on all business opportunities and appointments due to this have lost thousands of dollars

Dec 04, 2022 -

DEVINKLEIN19951008 responded

Spoke to 2 nicks aswell.

Dec 04, 2022 -

DEVINKLEIN19951008 responded

I hope things will be right this time I am very shocked by all of this but I will still give a 5 star review to be nice and fair

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