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Schaller Honda - Service Center

New Britain, CT

4.3
371 Reviews

371 Reviews of Schaller Honda - Service Center

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May 10, 2024

Good customer service - friendly staff . Fit us in for service quickly . Kevin was great to work with More

by cindy.parker11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 10, 2024 -

Schaller Honda responded

Thank you so much, Cindy, for your excellent review! We are so glad that Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

May 10, 2024

Convenient location, and good hours to bring your vehicle to get serviced. And everyone is so pleasant. More

by nancycerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 10, 2024 -

Schaller Honda responded

Thank you so much, Nancy, for your kind words and for leaving us this wonderful feedback!

May 10, 2024

Not even 48 hours after having my car serviced, my car shut down and needed a brand new battery. While it was being serviced I received a document that stated what items needed to be replaced. The battery More

by fanellidm87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed above.
May 14, 2024 -

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 10, 2024

I brought my Honda CRV in for an oil change and was informed of some other problems that needed immediate attention. So they were able to bring me home and back with their shuttle service. Everything More

by MISSCATM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis (the driver) and Carlos in the Service Center
May 10, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

May 07, 2024

Very pleased , young lady was very nice and kind. I usually come here for all my services . And everyone is great ! More

by addcandyhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

May 07, 2024

Very courteous and thorough. The service advisor kept me apprised of my situation and made recommendations for future service. More

by lisasach65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience, Lisa! We sincerely value your business and look forward to your next visit.

May 04, 2024

Everyone I had business with at Schaller Honda were courteous, informative and easy to understand the need and process for a safe and reliable automobile. I'll be BACK, THANK YOU. More

by buddjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Torre
May 06, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. Dylan and our team appreciate your business and hope to see you again soon!

May 03, 2024

Although I had an expensive repair and my Navi system was unrecoverable, the staff was polite, informative and professional. Kevin Peart was a great help to me. Even the cashiers were very helpful. I have p More

by Penny Cabata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Peart, Luis Ayala
May 04, 2024 -

Schaller Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

May 02, 2024

All of the staff is very friendly, welcoming and professional. This was my first visit for service and it was a great one. More

by jessicagambardella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Jessica, and look forward to your next visit.

May 02, 2024

Everyone was very courteous,professional and helpful. I was very satisfied with my experience there. More

by annebob50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jeter
May 03, 2024 -

Schaller Honda responded

Anne, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

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