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Schaller Honda - Service Center

New Britain, CT

4.4
326 Reviews
Call Service Center (860) 826-2022

326 Reviews of Schaller Honda - Service Center

Sort by
April 02, 2024

Went to Schaller service with a complaint of noise under hood. They diagnosed car as needing head gasket…27K miles. They replaced head gasket. Day after I picked car up, the noise was still happening. They More

by ctreosearch
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher "CP" Slicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Schaller Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
March 30, 2024

Working with Genesis Oliver was a great experience. GiGi rocks too!!! The go to place for all of my Hondas service. More

by dawarchol.1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that GiGi had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 30, 2024

Service was great and the timing of the service was even better. Very friendly staff. More

by rashid0730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 28, 2024

Dylan was super kind and helpful! Easy to communicate with and took care of everything More

by dbc289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Mar 28, 2024 -

Schaller Honda responded

Thank you for the kind words for Dylan and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
March 28, 2024

This was the first maintenance check for my new CR-V. Kevin was very polite, friendly and helpful. Very professional. More

by ralindberg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan (when I called about my appt. ) and Kevin when I arrived for my appt.
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Mar 28, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience!

Helpful
March 28, 2024

EXCELLENT SERVICE FROM CAROLS HERNANDEZ AT HONDA. I HAVE BEEN A 35 YEAR CUSTOMER OF SCHALLERS AND IT WAS SO NICE TO SEE AN EMPLOYEE WHO IS COURTEOUS, PROFESSIONAL, HELPFUL AND RESPECTFUL. C More

by KMCK518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS HERNANDEZ
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Mar 28, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience!

Helpful
March 28, 2024

Service was great. The wait time was very quick. I was in and out of there in 30 minutes. Staff was polite and professional. More

by joey6728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department on 03/26 4:00pm.
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Mar 28, 2024 -

Schaller Honda responded

Joey, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 28, 2024

I like personally very good I’m happy about service good job,good people always is excellent More

by jczyzewski57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Schaller Honda responded

Thank you for choosing Schaller Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
March 28, 2024

After the diagnostic we were told that we needed 1000s of dollars worth of work doing. In fact only one of the jobs was needed and the others just recommended. I feel very taken advantage of. More

by sdowle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
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Mar 31, 2024 -

Schaller Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Helpful
March 27, 2024

Very thorough and explained the process my repair. Video also informative.Good job at Schaller. More

by rsperryjr62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales in June 2023- Jamie. Excellent job.
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Mar 27, 2024 -

Schaller Honda responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
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