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Schaller Honda - Service Center

New Britain, CT

4.3
371 Reviews

371 Reviews of Schaller Honda - Service Center

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June 20, 2024

Easy to schedule service when needed. Very efficient when working on vehicle. Service Technician is very thorough when explaining what needs to be done More

by dbathgate53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2024

There was very good i’m happy to I recommend everybody to go there The people they have so good More

by MILI-ERINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

June 19, 2024

I have been a customer of Schaller for over 30 years and have always been pleased with their service, their professionalism, courtesy, and friendliness. More

by judycenturelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Leon-Figueroa, Vincent Reyes
Jun 20, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience, Judy! We sincerely value your business and look forward to your next visit.

June 19, 2024

The gentleman who took my car in was really nice. Strange how both expensive services came up at same time along with oil change. He gave me $30 offs. $504 dollars which means I don’t have money for More

by dmantok
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who he was but nicest in a long time
Jun 20, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns, we are always happy to help!

June 18, 2024

El empleado que me recibió cuando llegué fue un poco rudo conmigo el uso de su tono de voz fue un poco altanero , me habló como si tuviera mal humor o como si yo no supiera a lo que yo fui.., lo primero que More

by sahilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t have the name
Jun 22, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 16, 2024

Service was good. They were clear on time and what had to be done. Keys were left in my car, but I was able to run them back in. More

by tyler.caisse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel?
Jun 16, 2024 -

Schaller Honda responded

Tyler, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

June 15, 2024

Dylan was a wonderful service advisor, he help understand what to do and not to on my car. More

by lcaraballo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos “5 stars”
Jun 16, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that Dylan had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 12, 2024

From the moment we arrived, Kevin’s professionalism and friendly demeanor stood out. He took the time to listen to my concerns and explained the necessary repairs in a way that was easy to understand. K More

by JoanneB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 13, 2024 -

Schaller Honda responded

Thank you so much for your kind words, Joanne, and for taking the time to leave us this wonderful feedback!

June 11, 2024

Service is always thorough and the technicians are very knowledgeable and great at explaining services performed and/or recommended. More

by J_freedom54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Jun 11, 2024 -

Schaller Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaller Honda!

June 11, 2024

Dont think communication was good from one person to another at Schaller. Dylan was great and was interested only in making me happy. Spent more than I expected, which isnt cool. More

by rpompile
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan
Jun 15, 2024 -

Schaller Honda responded

We are pleased to hear that Dyaln provided you with a positive experience but we would like to know if there's anything we can do to resolve the issue that you experienced. Is it possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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