Schaller Honda - Service Center

Took our car in for wiper pump repair, two recalls, and a loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still s loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still same day. Went back later to get the car to find that they did the recalls and replaced our air filter but didn't do anything else. The trim is still loose because they want the body shop to fix it instead and that requires another appointment, the wiper fluid is still not working because they need a part, and the recall work they did was shoddy. They had to replace the side view mirrors and the replacements are crap. It looks like a fun house mirror. I had to pay over $240, nothing was done that we wanted, and the car came back worse than when we dropped it off. My wife is a nurse so it's tough to get her car in there and now we're going to have to go back again and also make an additional appointment for the body shop. I don't like my time and money being wasted and communication was poor. Poor experience and service. More

Good reliable ready to please the customer kept me in the loop the whole time loop the whole time More

Fast service, friendly staff, clean and quiet waiting room. Oil change is a little pricey but worth it for the inspection. room. Oil change is a little pricey but worth it for the inspection. More

Broke my lug nut on a tire. Only told me about one and tried to say someone else did it. Two others appear broken as well Only told me about one and tried to say someone else did it. Two others appear broken as well More

Everyone was friendly and professional. They took care of my needs and had my car back to me quickly. They took care of my needs and had my car back to me quickly. More

Great experience with Carlos in the service dept. for my CRV-2011 recall. Thank you! for my CRV-2011 recall. Thank you! More

The staff are very attentive and engaged in serving their customers. The workmanship for my most recent visit was excellent. customers. The workmanship for my most recent visit was excellent. More

Kevin kept me updated while I waited for diagnosis, then quickly arranged an Uber ride home and back the next day. quickly arranged an Uber ride home and back the next day. More

Professional bussines excellent service department and sales staff.easy to make service appointments.always explain any service recommendations..been with the Schaller family a long time…. sales staff.easy to make service appointments.always explain any service recommendations..been with the Schaller family a long time…. More

When asked if I viewed my video of the work on my car, I told Carlos I never got one. His reply, OH ok I can walk you through what you need. My receipt says, for the CSRep to follow up with getting a correc told Carlos I never got one. His reply, OH ok I can walk you through what you need. My receipt says, for the CSRep to follow up with getting a correct cell phone number and he never did. Hence the reason why I never was notified, via text, of my car being worked on or completed. I actually made the call to see if it was done. I do have to say that I was a bit shocked when told the total as Carlos did not mention that high of an amount at drop off Friday. Wish I received a phone call to check in with me Monday, before the day started and during to give me a heads up. I do appreciate the loaner for the weekend and think that shows best customer service! More