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Schaller Honda - Service Center

New Britain, CT

4.3
371 Reviews

371 Reviews of Schaller Honda - Service Center

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August 29, 2024

We got charged for tires rotation but the tires position still the same we bought the car for service! What do you think? More

by jasper7699
Recommend Dealer
No
Employees Worked With
Christopher "CP" Slicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Schaller Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 29, 2024

Good service, Dealer was very polite and convincing and always had a smiley face, motivated. More

by g.krupski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner 5 stars
Aug 30, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Desiree, Tyler, and our team, and we look forward to working with you again.

August 29, 2024

Gave me a really hard time about servicing the recall on my car until my husband came over to talk to them. Then all of a sudden they were quick to help. Very patronizing! More

by Eriberri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blonde guy in the service garage
Sep 02, 2024 -

Schaller Honda responded

Eriberri, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 28, 2024

The New key dosnt unlock the doors. Dosnt have the fob. Bait and switch on the origional estimate More

by pauldmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Him
Sep 01, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 28, 2024

Disappointed , unprofessional, waste of time, unnecessary, lack of communication, issues were not resolved, not recommended More

by joanna.czupryna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher "CP" Slicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Schaller Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 25, 2024

They did a good job keep me informed on everything going on. Good job will come back More

by stevehala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Steve, and look forward to your next visit.

August 23, 2024

For the most part oil changes have been fine. Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have More

by amalia1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boucher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Celone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher "CP" Slicker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Schaller Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 21, 2024

When I brought my car in if was for a typical service and wiper blades. While inspecting my car other issues were discovered. When the service manager came to talk to me about the 3 issues and show me the More

by melanieg823
Recommend Dealer
No
Employees Worked With
I do not remember the name of the two people I dealt with but do not see their pictures above
August 21, 2024

I found out that I needed two rear shocks that were leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased. More

by mr.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

August 20, 2024

Service employee was great. I believe his name was Dylan. the check out person was not kind or pleasant. Very rude when asking where the car was located and sent me to search f More

by sarah.nash.11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Aug 21, 2024 -

Schaller Honda responded

Sarah, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dylan met your expectations. Thank you for choosing Schaller Honda, we look forward to having you as a valued customer for many years to come!