Schaller Honda - Service Center

the service was A+ Tech was spot on. if you're going to wait plan on spending some time there. it took 1 1/2 hours to do an oil change and tire rotation. 9:30 appointment I didn't get o if you're going to wait plan on spending some time there. it took 1 1/2 hours to do an oil change and tire rotation. 9:30 appointment I didn't get out of there till 11:00. this being my first scheduled oil change and tire rotation I am not sure if this is normal or if it was just a busy day. More

This place is TRASH and proof that not all dealerships are built equally. I have been a customer of Honda for almost a decade now, I even learned to drive on a Honda as a kid, and my experience at Schalle are built equally. I have been a customer of Honda for almost a decade now, I even learned to drive on a Honda as a kid, and my experience at Schaller Honda is making me seriously consider terminating my relationship with this company as a whole. The first time I came to this dealership was in Sep. of 2023 for a simple oil change. The representative brought back paperwork stating that I needed hundreds of dollars of maintenance that I already completed at another location. After questioning this, the answer I got was apparently their systems do not connect. So, instead of asking if the maintenance had been done already they were just going to charge me to do it all over. The second time I came to this dealership was today (Nov. of 2023) for a sunroof that would not fully open. Instead of telling me it was a simple reset issue, they charged me $188.24 in diagnostic fees to press a few buttons in the car and reset the sunroof. Kevin Peart is a xxxxx. They then LIED and told me my car would not start because my battery, the one I have had no issues with and just drove to the dealership on after the car sat all night, was completely dead all of a sudden! After calling them out on this, they said the battery was not dead but was so bad that they would have to jumpstart my car for me to make it home. Of course, they then offered to sell me a new battery complete with installation fees. After questioning this, they then showed me the paperwork from the machine that shows that my battery is by no means new but is still working fine. Guess who just finished running errands around town on his “completely dead" battery? DO NOT LIE; if you want to say something will need to be replaced soon, do so. However, do not lie to customers. I used to work on my cars myself, I only started using the dealership for convenience. I can change my own oil, reset my own sunroof, and switch out my own battery. Y’all give mechanics a bad name; such a shameful way to run a business. I do NOT intend on going back here and I will make sure to tell my family and friends as well. More

Staff are Courteous and professional. Love that you don’t need an appointment for oil changes and that they’re open on Saturdays. Love that you don’t need an appointment for oil changes and that they’re open on Saturdays. More

They made sure that everything was checked out and let me know what need fixing know what need fixing More

Kevin was extremely helpful and informative. Even though the department was very busy, he went out of his way to understand everything that I needed and to keep me updated. Even though the department was very busy, he went out of his way to understand everything that I needed and to keep me updated. More

Proficient, effective and not too expensive is how I found the Agent, DaShawn Jones, to be at Schaller. found the Agent, DaShawn Jones, to be at Schaller. More

Great service and great customer care overall. Love this place. Thanks so much for everything Love this place. Thanks so much for everything More

Have taken my Hondas to Schallers for years. They have been fair and upfront about the repairs and cost. I take my Hondas there because they standby their repairs. Of all the times I have tak They have been fair and upfront about the repairs and cost. I take my Hondas there because they standby their repairs. Of all the times I have taken my cars there I may have returned a couple of times because of a problem. More

Overpriced. Trying to sell unnecessary "services". Didn't try to fix my issue if I didn't buy parts through them. Trying to sell unnecessary "services". Didn't try to fix my issue if I didn't buy parts through them. More

Prompt appointment, straightforward phone call about the car issues and cost, great mechanical service, and convenient shuttle rides. car issues and cost, great mechanical service, and convenient shuttle rides. More