Schaller Honda - Service Center

Easy to schedule an appointment, fast service and great technology to keep you up to date on the status of your car. technology to keep you up to date on the status of your car. More

Waited 2. 5 hrs for them to fix a problem they created as they failed to tighten the oil filter during our routine oil change. Brought the car back after noti 5 hrs for them to fix a problem they created as they failed to tighten the oil filter during our routine oil change. Brought the car back after noticing the leak and was told it would be an hour wait but ended up being 2.5 hours. Customers who came in after i did were serviced before me. They should have addressed quickly as the leak was their fault. More

Good service this time around at Schaller Honda. Omar the car mechanic and my service tech were both very pleasant. Omar the car mechanic and my service tech were both very pleasant. More

I have always had great experiences with the Honda dealership in New Britain, CT. All staff members are professional, knowledgeable and courteous. Had made an appointment and they took my car right dealership in New Britain, CT. All staff members are professional, knowledgeable and courteous. Had made an appointment and they took my car right in and kept me updated the entire time it was there. Also, I was offered the use their driver for transport to and from dealership. More

Was told one of recalls was 1-1/2 hr or so, appointment was at 10:45, write up guy said 'No, it's an all day repair". So, not very transparent folks. However, Kevin was great, communicated and responded as was at 10:45, write up guy said 'No, it's an all day repair". So, not very transparent folks. However, Kevin was great, communicated and responded as needed. One of the items I had checked and was thought to have been cleared / fixed, has returned in less than a day after picking up, for a few hours the next day, so again, Kevin responded, and we'll return and deal with him as needed. More

Kevin was great helped me out explained every thing well Kevin was great helped me out explained every thing well Kevin was great helped me out explained every thing well More

A little disappointed this time that they didn't bother to fix the sensor that was taken out by the Road hazard object that ruined 2 of my tires or the fog light either. Very disappointed in the Tire Road to fix the sensor that was taken out by the Road hazard object that ruined 2 of my tires or the fog light either. Very disappointed in the Tire Road Hazard insurance I bought that refused to cover my 2 damaged tires because they had a small amount of tread life. I never be duped by that again. Still waiting for a call from the parts dept on the side view mirror insert More

The service was excellent. They were kind and helpful. I will definitely return to Schaller They were kind and helpful. I will definitely return to Schaller More

things were not completed or discussed as requested. This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we disc This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we discussed, for example, a long standing issue with my windows, did not get addressed whatsoever. The technician stated there were some suggested service items, I used the text link that was provided to me to communicate with the advisor, did not receive a response, and those items that I approved, did not happen. So will have to schedule another service appointment. More

Kevin stayed in regular communication and I was very pleased with the quality of the customer service and car service. pleased with the quality of the customer service and car service. More