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Schaller Honda - Service Center

New Britain, CT

4.3
371 Reviews
Call Service Center (860) 826-2022

371 Reviews of Schaller Honda - Service Center

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March 14, 2024

I loved bringing my car into the service department it was very stress free, clean. I especially appreciated the customer service Kevin & Anthony provided to me & the updates on my car through the entire More

by kymberr09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Kevin
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Mar 14, 2024 -

Schaller Honda responded

Thank you for your very kind review. Anthony, Kevin, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

March 14, 2024

Brought my CRV in for an oil change. Tried to get me to purchase new brakes, flush brake fluid (which I had already done), new cabin & engine filter, flush other fluids, etc for well ove More

by roberta.gould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
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Mar 15, 2024 -

Schaller Honda responded

Roberta, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 13, 2024

Overall experience was great! My tech was very helpful and knowledgeable in what services my vehicle needed. More

by Al G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel(?)
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Mar 13, 2024 -

Schaller Honda responded

Thank you, Al, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 13, 2024

I’ve been a loyal customer for many years, and they never disappoint. Service managers are thorough and explain service in detail. Questions are always answered to make me comfortable with what needs to be a More

by dmfarrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Peart in service , Eric Poulson
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Mar 13, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 11, 2024

Great service and great customer service communication. I will be returning and recommending Schaller to others. More

by DB
Recommend Dealer
Yes
Employees Worked With
Fred Pliskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos and the people that rung me out and handed me my paperwork., Eric Poulson
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Mar 11, 2024 -

Schaller Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaller Honda, we look forward to having you as one of our valued customers for many more years to come!

March 09, 2024

The service department is excellent. The employees are friendly and professional. I feel confident that my car is being taken care of and the cost is reasonable. More

by lagl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Mar 11, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2024

Kevin & Carlos were amazing very helpful and knowledgeable. Will definitely come back for any car needs! More

by nrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, carlos
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Mar 08, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2024

As far as I know, this service center inspected my car for what it might need after the last work done 5 months earlier, and provided the needed maintenance. More

by adrienne991
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Torre
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Mar 07, 2024 -

Schaller Honda responded

Adrienne, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 07, 2024

Service advisor was very helpful and friendly the wait time was quick and clean restroom More

by apietra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

March 06, 2024

Very happy with the attention and fast they do de job I will come back again…thank s … More

by rafi719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Schaller Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaller Honda, we look forward to having you as one of our valued customers for many more years to come!

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