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Schaller Honda - Service Center

New Britain, CT

4.3
371 Reviews

371 Reviews of Schaller Honda - Service Center

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March 28, 2024

Dylan was super kind and helpful! Easy to communicate with and took care of everything More

by dbc289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Mar 28, 2024 -

Schaller Honda responded

Thank you for the kind words for Dylan and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 28, 2024

This was the first maintenance check for my new CR-V. Kevin was very polite, friendly and helpful. Very professional. More

by ralindberg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan (when I called about my appt. ) and Kevin when I arrived for my appt.
Mar 28, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience!

March 28, 2024

After the diagnostic we were told that we needed 1000s of dollars worth of work doing. In fact only one of the jobs was needed and the others just recommended. I feel very taken advantage of. More

by sdowle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Mar 31, 2024 -

Schaller Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 28, 2024

Service was great. The wait time was very quick. I was in and out of there in 30 minutes. Staff was polite and professional. More

by joey6728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department on 03/26 4:00pm.
Mar 28, 2024 -

Schaller Honda responded

Joey, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 28, 2024

EXCELLENT SERVICE FROM CAROLS HERNANDEZ AT HONDA. I HAVE BEEN A 35 YEAR CUSTOMER OF SCHALLERS AND IT WAS SO NICE TO SEE AN EMPLOYEE WHO IS COURTEOUS, PROFESSIONAL, HELPFUL AND RESPECTFUL. C More

by KMCK518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS HERNANDEZ
Mar 28, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience!

March 27, 2024

Nelson is great ! !, very patient with me as I went back and fourth looking at cars. When i take the plunge Nelson will definitely be the one I will request. Need inte More

by hmoylan0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Mar 27, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Nelson here at Schaller Honda. We appreciate your business and hope to see you again soon!

March 27, 2024

Very thorough and explained the process my repair. Video also informative.Good job at Schaller. More

by rsperryjr62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales in June 2023- Jamie. Excellent job.
Mar 27, 2024 -

Schaller Honda responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

March 26, 2024

I was there to get my tire plugs for 2 1/2 hours. Then they told me they broke my sensor when they took the tire off and then they said they fixed it not even a half an hour later I got another diffe More

by bdelosreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yira 'GiGi' Roldan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Schaller Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 22, 2024

Great service and very polite and explained everything very good. Quick and friendly service. Will come back again More

by proanodiego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Schaller Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 22, 2024

My consultant was very helpful; gave all answers and treated me with courtesy and respect. More

by girishchokshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Iacobucci, did a great job
Mar 24, 2024 -

Schaller Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaller Honda!

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