Schaller Honda

Oil change and and tire inspection I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all f I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all four on the spot without even showing me the tires!! I WASN'T ABOUT TO JUST TAKE HIS WORD FOR IT FOR $500 WORTH OF WORK! More

Don't Like to Sell Cars-Bait & Switch Place. Lacks Integrity If you want to get strung along. Visit this place. Had a Truck listed "for sale" but was never available to be seen on Saturday for a test drive. 3 Sa If you want to get strung along. Visit this place. Had a Truck listed "for sale" but was never available to be seen on Saturday for a test drive. 3 Saturday's in a row. Felt like they didn't want to sell the vehicle or was a bait and switch Seems like they list vehicles they don't have just to get people to inquire. Either way they show vehicles in stock that may not really be for sale. More

Bait and Switch Started nicely enough with email. We were looking to buy a car in a particular color. Their webpage shows this car in this color. After two emails wit Started nicely enough with email. We were looking to buy a car in a particular color. Their webpage shows this car in this color. After two emails with Eugene, we confirmed and reconfirmed that the car was available for us to come see right now. We double confirmed because we live in a different state and it is a long drive. I told them I would be there in 70 minutes. 65 minutes later I get a call that the car won't even be arriving this week. If they were honest upfront we could have just put a deposit and bought the car from them, but they lied with the old bait and switch so now I will order it elsewhere. On the bright side, Eugene did say since we just drove an hour down for nothing that we could buy a different car for MSRP, woohooo thanks. More

Great Experience Got an equote on a 2015 CR-V EXL and arrived that evening. Sales person Rich Small was a pleasure to work with and was thoroughly knowledgeable about Got an equote on a 2015 CR-V EXL and arrived that evening. Sales person Rich Small was a pleasure to work with and was thoroughly knowledgeable about the vehicle, especially the electronic components. They delivered on the equote and we went back and forth on a trade-in before closing the deal. Rich was very patient with my wife and I answering our myriad questions. Would definitely buy from them again and would seek out Rich as the sales person. More

Best dealership in CT - Hands down I purchased a Honda Element in 2008 from Schaller and had the most wonderful experience there. The staff at Schaller are not just coworkers; they act I purchased a Honda Element in 2008 from Schaller and had the most wonderful experience there. The staff at Schaller are not just coworkers; they act and treat each other like a family and that is how they make the customer feel. Recently I had a terrible experience with a used Ford Focus I purchased - Ford was horrible - their Service Depts (Tasca, Crest in Niantic and Ford in Old Saybrook) & their Customer Service Dept/headquarters - I needed to get out of that lemon Focus and run as far away from Ford as possible. I turned to Schaller; I knew they were a dealership I could trust - sounds like an oxymoron - but not with Schaller. And, I wanted to go back to Honda - a brand of car that I trust. All the staff at Schaller are so friendly; and my salesman Bob Landry, the Sales Manager Jason Gengras, and the Finance Manager Lori Xeller were amazing! They took excellent care of me - I felt like I was dealing with friends not sales staff. They treated me like a queen, answered all my questions, got me in the perfect vehicle and gave me an outstanding deal! I literally couldn't be anymore pleased than I am. And, I LOVE my new 2015 Honda Civic! I highly recommend Schaller Honda!!! More

horrible service i been to schaller 2 times. every time i call them to get a price for a new car and they would give me less price. however when i go in person to make i been to schaller 2 times. every time i call them to get a price for a new car and they would give me less price. however when i go in person to make deal they would raise the price by $500 to $1000. very disappointed. i currently have 3 Honda car and use schaller for service, but i wont go there i will use other Honda dealer. More

Solid service Dan was polite and helpful as I test-drove a used Honda Civic. He was knowledgeable and even suggested that I wouldn’t like an Insight because my shor Dan was polite and helpful as I test-drove a used Honda Civic. He was knowledgeable and even suggested that I wouldn’t like an Insight because my short height doesn’t go so well with its blind spots. He also understood that I was (a) short on time that day and (b) unlikely to buy right away. There’s a reason he’s achieved gold master status as a high-ranking seller in the Honda sales industry. Phone service also was good (I don’t remember who I spoke to) as far as setting up an appointment goes, but it was a bit chaotic once I got to the dealership and it took about 15 minutes to be set up. More

Honda in for a simple test. Turned into a major repair Honda in for a simple test. Turned into a major repair that has my Honda tied up for 2 weeks. They took care of me as far as transportation goes bec Honda in for a simple test. Turned into a major repair that has my Honda tied up for 2 weeks. They took care of me as far as transportation goes because I need a car. Very good dealership. More

On 10/08/2012, I brought my 2009 Honda Odyssey to Schaller Honda body shop for front bumper and right front wheel/rim repair after accident. The van was in excellent condition except damaged front bu Schaller Honda body shop for front bumper and right front wheel/rim repair after accident. The van was in excellent condition except damaged front bumper and right front wheel. On 10/15/2012, I received a call from Schaller Honda Body Shop, asked me to pick up my van and "it's all set, and by the way, we changed your engine oil for $39". We did not authorize the oil change, just asked for the price, but were never heard from them about the price until that day. I went to pick up my van after work, around 6pm, paid the casher anyway. After started the engine, a "Check Engine" light was on, and a "VSC" (Vehicle Stability Control) light was on. They were never on before. Nobody except the casher was at the service department at that time, the casher told me to drive my van home, said it's OK to drive with those lights on, I refused and left van at the dealer. I reported the lights problem to "Brian" at Schaller Honda Body Shop the next day 10/16/2012. He said he'll investigate it and see if it was related to accident, I told him that it was not related to accident as those lights were not on when I brought the van in. "Brian" called me the next day, stated that if the problem was related to accident and if insurance approved, insurance would pay for it, otherwise it would be my responsibility to fix it. He also claimed the check engine lights and VSC lights were on when he took photos before the repair. He also stated that after bumper and wheel repair, van was sent to service department, and the technician noticed those lights on before oil change. I reviewed the photos later, and of course, those lights were NOT on in the photo. But they still refused to fix the problem unless I pay for it. They only agreed to run diagnostic test for free, but the test was incomplete due to "lack of gas in gas tank". Insurance company refused to pay for the engine and VSC lights problem. I contacted body shop director "Bruce Plourde" and owner Art Schaller, both claimed the van just happened to have problem while under their care, and they will not fix it or even complete the diagnosis for free. They asked me to pick up my van today, or I have to pay for the rental myself. I went to pick up my van around noon time, I went to the service department and asked them for all documents about my van, because on the oil change invoice, there is no mention of engine and VSC lights on. They found an invoice paper for my van, and on the back of the paper, there was a technician's handwriting: "Check Engine light and VSC light on". I asked for a copy, a service manager came in, said they can not give it to me, I have to talk to "Bruce". They detached the page and took it away. Bruce came in, asked me to leave, I said you can not hide the documents, and Bruce said “Of course I can!”. I asked if they can give me names of the 2 people that found the documents, they refused and Bruce and the manager asked the cashers who saw the paper not to talk to me. When I insist, they tried to scare me away by pretending to call 911. After a long wait, no police showed. I have to go back to work, I left. The bottom line of my case is, I brought my van for a bumper and wheel repair, when I went to pick up my van, I’ve got nasty surprise with more serious problems. They dealership created the problems after they worked on it, and kept it quiet, they did not document it so that they can destroy the evidence easily. When I confronted them, they became nasty and tried to chase me away. Bad business, bad people, from technicians all the way up to the owner. More

Their team went above and beyond to make sure I could get the car that wanted with a monthly payment I felt comfortable with. Great customer service, great deal on the car and I couldn't be happier with my p the car that wanted with a monthly payment I felt comfortable with. Great customer service, great deal on the car and I couldn't be happier with my purchase! Hands down, best dealership experience yet! More