Schaller Honda

Excellent buying experience The buying experience was great. No hassle transaction, no pressure. The dealership is very much willing to work with you to make the purchase a smoot The buying experience was great. No hassle transaction, no pressure. The dealership is very much willing to work with you to make the purchase a smooth one. The sales person, Jacob Rogers was great to work with. He knows the product well. Michael Bates, the sales manager was pleasant as well. I like the new car! More

Helpful, Accommodating, Friendly The first person that we met as we walked into Schaller Honda was Jacob Rodgers. He created such a relaxed atmosphere that we were very comfortable w The first person that we met as we walked into Schaller Honda was Jacob Rodgers. He created such a relaxed atmosphere that we were very comfortable working with him. From there forward we were very pleased and impressed with everyone else that assisted us in buying our new car. We will return to Schaller for our next car. More

General Services Last year I extensively serviced my Honda at Schallers and as usual the service was excellent. From the helpful staff to the mechanics, the experie Last year I extensively serviced my Honda at Schallers and as usual the service was excellent. From the helpful staff to the mechanics, the experience was a positive one. They provided me with shuttle service all the way to East Windsor, which was a blessing for me. I again need auto body work, new rear bumper and body side molding. My car is a 2003 in very good condition. I plan on keeping it. Again, my experience was met with great service, follow up, and a gentleman in the Auto Body Shop named Mike who led me through the process with friendliness, helpful information and judgment, and followup to match. Thank you to a tech named Jim who followed up with me also! The results were just great! From my first phone call to the finish line, I was a happy customer! I wouldn't take my vehicle anywhere else because I trust this dealership. I used to live in New Britain years ago and Schaller was the BEST around and still is to this day....that was over thirty years ago! Kathy More

Paid for service that didn’t happen I was there Friday for the hundred miles service I paid 560 to have my serpentine belt spark plug and valv gasket. When I was there to pay I notice th I was there Friday for the hundred miles service I paid 560 to have my serpentine belt spark plug and valv gasket. When I was there to pay I notice the surpentine belt was not on the repair. The girl came out and said it was done it was part of the 100 miles change. When I got home my son looked at my car and said the belt wasn’t change. When I called the girl I told her she lied and the belt wasn’t changed. I was upset and did raise my voice beacause I asked her there and she kept saying yes it was. She said if I keep raising my voice she will hang up on me. I asked for manager she said he wasn’t there. Now I have to go back Saturday to get it done and she said for no charge. No kiddingI already paid for it? Is is because I was old and a women she was playing me for a sucker. If my son didn’t look I would of never known! So much for Schiller Honda. There other Honda dealers ! I loved that place but thank God my son decided to look,! ROTTEN SERVICE!!MrsMorehouse More

Typical Car Dealer Gimicks This place makes my skin crawl. Jake was a joke as a salesman. Never returned emails or calls. What he didn't know he just made up. Typical man behind This place makes my skin crawl. Jake was a joke as a salesman. Never returned emails or calls. What he didn't know he just made up. Typical man behind the curtain gimmicks. More

Teamwork at it's best! One of the nicest salespersons I've had the pleasure working with, Jorge Vazquez. He was precise, asked the right questions which helped me make the r One of the nicest salespersons I've had the pleasure working with, Jorge Vazquez. He was precise, asked the right questions which helped me make the right choice on my purchase of a 2016 Honda HR-V. The sales process was handled professionally when I received the car starting with Mark who walked me through setup of my phone (finally have Bluetooth capability in my car) and showed me the highlights of the car, to Melissa who helped with my granddaughters car seat, and Kevin in finance that explained the sales contract in easy to understand terms. Hats off to Phil, who manages the team, great job and thanks to all! I love my HR-V! More

Oil change but no oil! Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked th Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked the oil and it was BONE DRY! Immediately filled it and took it to another Honda dealer where I had the oil changed and did 2 follow up visits to see if the oil was leaking or burning, and it checked out fine. I’ll NEVER go to Schaller again. I did call to speak to the service manager. He wasn’t there and I was assured that he’d call me back...which he never did. If you have an oil change, immediately check your oil levels after leaving. More

Dishonorable Lease Buy-Out I turned in a 2014 Honda Civic 1 month before the lease was about to terminate. The salesman, Brett Bauer, represented the dealership would make the I turned in a 2014 Honda Civic 1 month before the lease was about to terminate. The salesman, Brett Bauer, represented the dealership would make the last month's lease payment and pay all inception fees on the 2014 Civic. I entered into a new lease agreement with Schaller for a 2017 Civic. I contacted the dealership 45 days after the 2014 was turned in because the dealership still had not paid the last lease payment on the 2014 lease. The dealership told me they had taken in a lot of cars at the end of July 2017, and it was taking the dealership 45-60 days to release checks, but a check would be issued soon. I called back when it hit 60 days and the check was still not issued and was given no firm answer. After many emails and calls, I was told a check would not be issued. More

Adequate service....but nobody smiles Just had an oil/filter change and tire rotation done with on my Civic. The service seemed adequate, but not one person smiles there. They just go ab Just had an oil/filter change and tire rotation done with on my Civic. The service seemed adequate, but not one person smiles there. They just go about and perform in a profunctory manner. Very unpleasant way to start off my morning. Waiting area needs some cleaning up. I'll think twice before going back for any additional service. You shouldn't need to be a "top end car" to be treated nicely. More