Schaller Honda

Decent Car Shopping Experience Visited dealership to look at a used vehicle and test drive. I put a $500 deposit down on the vehicle, but ultimately did not buy it. My deposit was p Visited dealership to look at a used vehicle and test drive. I put a $500 deposit down on the vehicle, but ultimately did not buy it. My deposit was promptly refunded and we parted on good terms. Working with salesman John Burke was entertaining, and I would recommend him to anyone visiting this business. More

Needed car ASAP Took my Honda Civic in for diagnostic on Monday. Needed $10,000 in repairs. Asked for trade in on a used car. Tuesday went in and drove out in the Took my Honda Civic in for diagnostic on Monday. Needed $10,000 in repairs. Asked for trade in on a used car. Tuesday went in and drove out in the car I wanted. Had our 4 month old granddaughter with us and they were so accommodating. More

Service sucks Lazy , rude an inconvenient. Keep going to get 3 o2 sensors fixed that should be covered under the "all state" warranty. All they have been doing is r Lazy , rude an inconvenient. Keep going to get 3 o2 sensors fixed that should be covered under the "all state" warranty. All they have been doing is resetting the code and telling me to come back if the check engine light comes on and once again it is back on. More

Terrible dealership They were throwing papers in my face taking advantage of me being a first time car buyers didn't explain anything to me then wanted to charge me more They were throwing papers in my face taking advantage of me being a first time car buyers didn't explain anything to me then wanted to charge me more than the website price. On top of that, they went into my insurance without authorization to try to authorize the vehicle I was interested in. Without contacting me about it. They will give you the run around they do not have patience do not come here. More

Oil change and and tire inspection I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all f I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all four on the spot without even showing me the tires!! I WASN'T ABOUT TO JUST TAKE HIS WORD FOR IT FOR $500 WORTH OF WORK! More

Don't Like to Sell Cars-Bait & Switch Place. Lacks Integrity If you want to get strung along. Visit this place. Had a Truck listed "for sale" but was never available to be seen on Saturday for a test drive. 3 Sa If you want to get strung along. Visit this place. Had a Truck listed "for sale" but was never available to be seen on Saturday for a test drive. 3 Saturday's in a row. Felt like they didn't want to sell the vehicle or was a bait and switch Seems like they list vehicles they don't have just to get people to inquire. Either way they show vehicles in stock that may not really be for sale. More

Bait and Switch Started nicely enough with email. We were looking to buy a car in a particular color. Their webpage shows this car in this color. After two emails wit Started nicely enough with email. We were looking to buy a car in a particular color. Their webpage shows this car in this color. After two emails with Eugene, we confirmed and reconfirmed that the car was available for us to come see right now. We double confirmed because we live in a different state and it is a long drive. I told them I would be there in 70 minutes. 65 minutes later I get a call that the car won't even be arriving this week. If they were honest upfront we could have just put a deposit and bought the car from them, but they lied with the old bait and switch so now I will order it elsewhere. On the bright side, Eugene did say since we just drove an hour down for nothing that we could buy a different car for MSRP, woohooo thanks. More

Great Experience Got an equote on a 2015 CR-V EXL and arrived that evening. Sales person Rich Small was a pleasure to work with and was thoroughly knowledgeable about Got an equote on a 2015 CR-V EXL and arrived that evening. Sales person Rich Small was a pleasure to work with and was thoroughly knowledgeable about the vehicle, especially the electronic components. They delivered on the equote and we went back and forth on a trade-in before closing the deal. Rich was very patient with my wife and I answering our myriad questions. Would definitely buy from them again and would seek out Rich as the sales person. More

Best dealership in CT - Hands down I purchased a Honda Element in 2008 from Schaller and had the most wonderful experience there. The staff at Schaller are not just coworkers; they act I purchased a Honda Element in 2008 from Schaller and had the most wonderful experience there. The staff at Schaller are not just coworkers; they act and treat each other like a family and that is how they make the customer feel. Recently I had a terrible experience with a used Ford Focus I purchased - Ford was horrible - their Service Depts (Tasca, Crest in Niantic and Ford in Old Saybrook) & their Customer Service Dept/headquarters - I needed to get out of that lemon Focus and run as far away from Ford as possible. I turned to Schaller; I knew they were a dealership I could trust - sounds like an oxymoron - but not with Schaller. And, I wanted to go back to Honda - a brand of car that I trust. All the staff at Schaller are so friendly; and my salesman Bob Landry, the Sales Manager Jason Gengras, and the Finance Manager Lori Xeller were amazing! They took excellent care of me - I felt like I was dealing with friends not sales staff. They treated me like a queen, answered all my questions, got me in the perfect vehicle and gave me an outstanding deal! I literally couldn't be anymore pleased than I am. And, I LOVE my new 2015 Honda Civic! I highly recommend Schaller Honda!!! More

horrible service i been to schaller 2 times. every time i call them to get a price for a new car and they would give me less price. however when i go in person to make i been to schaller 2 times. every time i call them to get a price for a new car and they would give me less price. however when i go in person to make deal they would raise the price by $500 to $1000. very disappointed. i currently have 3 Honda car and use schaller for service, but i wont go there i will use other Honda dealer. More