Schaller Honda

Teamwork at it's best! One of the nicest salespersons I've had the pleasure working with, Jorge Vazquez. He was precise, asked the right questions which helped me make the r One of the nicest salespersons I've had the pleasure working with, Jorge Vazquez. He was precise, asked the right questions which helped me make the right choice on my purchase of a 2016 Honda HR-V. The sales process was handled professionally when I received the car starting with Mark who walked me through setup of my phone (finally have Bluetooth capability in my car) and showed me the highlights of the car, to Melissa who helped with my granddaughters car seat, and Kevin in finance that explained the sales contract in easy to understand terms. Hats off to Phil, who manages the team, great job and thanks to all! I love my HR-V! More

Oil change but no oil! Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked th Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked the oil and it was BONE DRY! Immediately filled it and took it to another Honda dealer where I had the oil changed and did 2 follow up visits to see if the oil was leaking or burning, and it checked out fine. I’ll NEVER go to Schaller again. I did call to speak to the service manager. He wasn’t there and I was assured that he’d call me back...which he never did. If you have an oil change, immediately check your oil levels after leaving. More

Dishonorable Lease Buy-Out I turned in a 2014 Honda Civic 1 month before the lease was about to terminate. The salesman, Brett Bauer, represented the dealership would make the I turned in a 2014 Honda Civic 1 month before the lease was about to terminate. The salesman, Brett Bauer, represented the dealership would make the last month's lease payment and pay all inception fees on the 2014 Civic. I entered into a new lease agreement with Schaller for a 2017 Civic. I contacted the dealership 45 days after the 2014 was turned in because the dealership still had not paid the last lease payment on the 2014 lease. The dealership told me they had taken in a lot of cars at the end of July 2017, and it was taking the dealership 45-60 days to release checks, but a check would be issued soon. I called back when it hit 60 days and the check was still not issued and was given no firm answer. After many emails and calls, I was told a check would not be issued. More

Adequate service....but nobody smiles Just had an oil/filter change and tire rotation done with on my Civic. The service seemed adequate, but not one person smiles there. They just go ab Just had an oil/filter change and tire rotation done with on my Civic. The service seemed adequate, but not one person smiles there. They just go about and perform in a profunctory manner. Very unpleasant way to start off my morning. Waiting area needs some cleaning up. I'll think twice before going back for any additional service. You shouldn't need to be a "top end car" to be treated nicely. More

Fantastic Car Sale! I received a great price on my new car and the service was excellent. Peter answered all of our questions and was very helpful throughout the entire I received a great price on my new car and the service was excellent. Peter answered all of our questions and was very helpful throughout the entire car buying process. Highly recommended! More

2017 Honda's Full service dealership with large inventory of new & certified used vehicles. VERY helpful, knowledgeable, professional, efficient and courteous. Mat Full service dealership with large inventory of new & certified used vehicles. VERY helpful, knowledgeable, professional, efficient and courteous. Matt T. was excellent! Ask for him & you won't be disappointed. More

2017 Honda Civic Went in one day with my mother looking for a new car. Peter Jurkowski assisted us in the purchase of her new 2017 Civic. Peter did a great job througo Went in one day with my mother looking for a new car. Peter Jurkowski assisted us in the purchase of her new 2017 Civic. Peter did a great job througout the whole process and got my mom in her new car next day. More

Worst car-buying experience I ever had! At initial visit, had to wait at least 20-30 minutes to be greeted and offered help Did not get what I wanted: Had first decided a factory order At initial visit, had to wait at least 20-30 minutes to be greeted and offered help Did not get what I wanted: Had first decided a factory order was best since my colors were not available in 150 mile radius - perfect because I still had two months left on my current lease On the return visit, had located a car, so agreed would still have a few weeks to take delivery (at least until the end of the month) Was contacted a few days later with urgent need to take delivery in 2 days or Honda incentives would go away; only 10th of the month, not near the end No offer to refund my deposit, so I was pretty much stuck Pricing was not competitive Outside of Honda incentives, dealer was only offering a <0.5% discount Initially told $700 total discount, but that changed to $660 when the MSRP on the invoice changed to not match the sticker, which was not noticed until after I was home Have seen discounts of >10% at several other Honda dealers since Add-ons: Managed to avoid the extra paint/wax package Pushed into getting the gap insurance and extended warrantee at the last minute with the finance manager when under time pressure to take delivery before the incentives expired (see above) Slow service at pick-up After rearranging a difficult schedule (for two people) to pick-up the car prior to the incentives expiring (see above), and being told about 1.5 hours was needed, pick-up lasted more than 2 hours and still did not have a complete tour of the car. More

Bait and Switch in the Service Department I have been receiving emails from this dealership with deals for their service department for months, even though I never bought my car here. My car I have been receiving emails from this dealership with deals for their service department for months, even though I never bought my car here. My car has 80,000+ miles and shakes at the start of my drive, so I am in the process of deciding whether or not to put work into the car or to just buy a new car. I decided to make an appointment to have my car looked at to see how much work would need to be done on it. I asked three times on the phone whether or not the inspection/diagnosis was free, and three times I was told that the initial inspection/estimate was free. I scheduled the appointment only after I was sure that the estimate would be free. I pulled up to the dealership and the person in service acted like he had no clue I even had an appointment. He then told me they do not do free estimates or inspections, and instead I would have to pay $115. I told him exactly what happened when I scheduled the appointment, so he called someone else over who told me that what I said was not possible. I left without getting my vehicle serviced, because I would rather go to a place that is honest with you when you are setting up appointments. I have no trust in this dealership. More

Difficult financial situation I had an excellent experience at this dealership. My finance manager bent over backwards to find the right car at the right price for me. I absolute I had an excellent experience at this dealership. My finance manager bent over backwards to find the right car at the right price for me. I absolutely love my new Mazda 6 and would highly recommend Schaller Honda to anyone looking to be treated fairly and with respect. This was a no hassle no stress shopping experience. Peter Jurkowski was very friendly and helpful with test driving the vehicles and completing the necessary paperwork to proceed with a purchase. The finance manager, Phil, took into account my individual needs and went as far as to pull a vehicle off the auction truck because it was the perfect one for me. More