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Schaller Honda
New Britain, CT
770 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 770 reviews
November 19, 2018
Terrible Internet Sales and Out of state customer service Initially contacted Robin Rivard internet sales and after lack of response for a listed used car, I asked to speak to a sales manager, Mike Bates. Mik Initially contacted Robin Rivard internet sales and after lack of response for a listed used car, I asked to speak to a sales manager, Mike Bates. Mike negotiated a sales price, and a deposit was given. When the sales order was emailed a conveyance charge was added and it had never been previously mentioned that the price negotiated was not the final price. Not the way to treat a customer in this day and age, it gives credence to the sleezy used car dealer reputation of days gone by! More
by BrianZ
Employees Worked With
Michael Bates, Robin Rivard, Tyler Wagoner
September 26, 2018
My experience with Tyler I met Tyler when I was looking to buy a Honda civic in June 2018. I had some idea what kind of car I wanted to buy but really no idea of the specifics I met Tyler when I was looking to buy a Honda civic in June 2018. I had some idea what kind of car I wanted to buy but really no idea of the specifics and how to go about it. Tyler was really helpful and patient with all my questions. He was really good at following up with me, keep in touch with me via text and phone calls and it really seem like he was in my corner to get me the best deal possible.He calmly first took the time to figure out what exactly I wanted and then curated the best possible car with all the features that would work for me. He went above and beyond what I expected a salesman to do for me and continue to follow up even after I got my car to make sure everything was working well for me. He’s an awesome person to work with and I recommend them 100% More
by Carguy123
Employees Worked With
Tyler Wagoner
August 31, 2018
Great customer service They found me the car I was looking for at a great price. They worked hard to get me approved on a loan even though my credit wasn’t great. I would re They found me the car I was looking for at a great price. They worked hard to get me approved on a loan even though my credit wasn’t great. I would recommend this dealership to anyone More
by Dakota2837
Employees Worked With
Tyler Wagoner
August 31, 2018
Positive and Persistent Experience I met Tyler in the Spring when my CRV was in for service. At the time we were just in the thinking stages of a new car strategy. Without being a pest, I met Tyler in the Spring when my CRV was in for service. At the time we were just in the thinking stages of a new car strategy. Without being a pest, Tyler stayed in touch until we were ready to make a purchase. We changed our minds several times about make model color etc. Tyler stayed with us and helped make a good decision with us. He is patient and persistent and tried to accommodate every wish. He even sent a car back due to a defect rather than push it on me. We appreciate his professionalism and will do business with him again. More
by Jake
Employees Worked With
Tyler Wagoner
August 30, 2018
Super and Fantastic Experience! We had a fantastic experience! Angel, Jed, and Mike were fantastic! I highly recommend this dealership and these awesome guys! They care about their We had a fantastic experience! Angel, Jed, and Mike were fantastic! I highly recommend this dealership and these awesome guys! They care about their customers and it shows!!! Will defiantly do business here again! More
by Iloverijit
Employees Worked With
Jed, Michael Bates, Angel Rivera
August 28, 2018
Friendly and Straightforward Tyler and everyone at Schaller were extremely kind and helpful for the entire car buying experience. I would highly recommend them to anyone consideri Tyler and everyone at Schaller were extremely kind and helpful for the entire car buying experience. I would highly recommend them to anyone considering buying a Honda. More
by Honda 12345678
Employees Worked With
Michael Bates, Eric Bowen, Tyler Wagoner
August 27, 2018
Tough spot Angel and his team were able to help me out of a very tough spot in which I didn’t think was possible to get out of. They were able to put me in a 201 Angel and his team were able to help me out of a very tough spot in which I didn’t think was possible to get out of. They were able to put me in a 2018 Honda Civic and I really couldn’t be happier. 10/10 would recommend this dealership. More
by Edoak55
Employees Worked With
Melissa Batista and Lori , Angel Rivera
August 20, 2018
Awesome experience in honda Just bought a car from Will.. fast friendly and helpful.. I would like to recommend him to anyone.. thanks again for everything.. I love. My honda.. Just bought a car from Will.. fast friendly and helpful.. I would like to recommend him to anyone.. thanks again for everything.. I love. My honda.. More
by dschumann1
Employees Worked With
Michael Bates, Ryon Robinson, Will Dodson
August 19, 2018
Fast and easy Will made this very easy to get out of my old lease and into a new civic coupe lease. Went in just to test drive a car one day and ended up buying it. Will made this very easy to get out of my old lease and into a new civic coupe lease. Went in just to test drive a car one day and ended up buying it. There was not a lot of back and forth which I liked - they gave their best price up front. Deffinetly would recommend will and Schaller. More
by Kyle78
Employees Worked With
Michael Bates, Will Dodson
August 18, 2018
Painless Experience-Kathy D. After many months of agonizing that I needed a new vehicle I finally started my search. Schaller Honda was my first and final stop. Tyler made the ex After many months of agonizing that I needed a new vehicle I finally started my search. Schaller Honda was my first and final stop. Tyler made the experience very easy and stress free. He answered my many questions and made the whole experience quick and pain free. I will definitely recommend Schaller and Tyler to my family and friends. More
by KathyD
Employees Worked With
Tyler Wagoner
