Schaller Honda

This was the first time in my 10 years of being a customer that I had to bring my car back after a repair appointment. Luckily, the problem was addressed fairly quickly. It was also the first time customer that I had to bring my car back after a repair appointment. Luckily, the problem was addressed fairly quickly. It was also the first time I experienced a Schaller employee yelling at a customer, that was a little unsettling. I usually have a good experience when I bring my car to be service, I hope it continues. More

Excellent communication from all your staff ! Prompt & courteous service, will recommend to family & friends. Yvonne Prompt & courteous service, will recommend to family & friends. Yvonne More

Horrible service, horrible communication and rude service manager. I will not be back to this dealership. manager. I will not be back to this dealership. More

If i could give less than 1 star I would. I am a MA resident. This dealer is an hour away. I bought a vehicle with them and they gave me a temporary plate from CT because they took so long to I am a MA resident. This dealer is an hour away. I bought a vehicle with them and they gave me a temporary plate from CT because they took so long to get my car plates/registration from the RMV . So I picked up the car on Friday (7/7) with a temporary plate and they said Monday (7/10) they will bring the plates to my house............. Monday came and went, Tuesday came and went, it is now Wednesday (7/12) and nobody bothered to call me, return my calls or email me back . It is not until my 10th phone call today, that I got through and I talked to the wonderful manager Jovany that I even found out WHAT IS GOING ON........... SO NOW IT TURNS OUT that the finance manager Eric "missed some paperwork" and they need ME TO drive another 2 hour round trip to correct his mistake. AND they cannot deliver their promise to bring the plates to me. I am so frustrated I am literally crying and do not know what to do. I work fulltime Please explain to me how I was able to get my car insured, stamped by insurance WITH the loan clearly on it, and NOW they are saying 'No, you cannot have those plates until the papers we missed are signed because the bank has NOT funded the car yet' .............. DOES this even logically make sense? How has it not funded the car if the loan is insured and stamped? Worse mistake of my life coming here. They like to take advantage of 24 year old girls and not even give a xxx when I am trying to make sure everything is okay. I can't believe buying a nice new car made me cry. This is so unfair. More

Good service. No problems. Good timing. Friendly, informative and very very very very very courteous No problems. Good timing. Friendly, informative and very very very very very courteous More

Dealer was very knowledgeable, efficient and courteous. Kept informed of any delays. Did thorough inspection. Kept informed of any delays. Did thorough inspection. More

Everything got done quick and right! I love this dealership, they always do a great job I love this dealership, they always do a great job More

We took our car into Schaller Honda on April 29th, only two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not re two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not recommend anyone doing business with these people. More

I own B & B Auto Body in Norwalk , Ct . And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy f And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy from anywhere else !! Your lucky to have a guy like him !! More