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Schaller Honda
New Britain, CT
770 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 770 reviews
July 14, 2023
A/C took 2-1/2 days to fix. Told the car would be ready at 7:00 pm on Tuesday. Left word to say I was coming to get the car Wednesday morning. No call back so I came in and had Told the car would be ready at 7:00 pm on Tuesday. Left word to say I was coming to get the car Wednesday morning. No call back so I came in and had to wait several hours because the car wasn’t ready. To be fair, the cost was lower than expected and Carlos came in on his day off to make sure it was ready. More
by mbrennan719
Verified CustomerEmployees Worked With
Carlos was the only name I remember
July 14, 2023
The service department does a good job as usual. Service advisor was polite and kept us informed. The down side of this visit was literally being locked in the restroom for almost 30 minutes. (D Service advisor was polite and kept us informed. The down side of this visit was literally being locked in the restroom for almost 30 minutes. (Door lock was broken in the Locked position). New Britain police officer was there break the door down. After this ordeal, would of been nice if somebody from management would of apologized! More
by jscb12
July 13, 2023
I have purchased two new vehicles from Schaller and the process was a breeze. I will purchase all of my vehicles from them due to the way I was treated by the staff. Everyone went above and beyond to help process was a breeze. I will purchase all of my vehicles from them due to the way I was treated by the staff. Everyone went above and beyond to help me. More
by amanda.aldieri
July 13, 2023
Able to diagnose and repair in one day. Great communication about the repair status I highly recommend Great communication about the repair status I highly recommend More
by kathi.liberman
Employees Worked With
Other Employees :
Kevin Pearl, Patrick
July 12, 2023
I waited three weeks for an appointment for a recall repair on June 27, 2023,, arrived at 8am and left my car there for half a day with a ride on the shuttle without a loaner, only to be called in the a repair on June 27, 2023,, arrived at 8am and left my car there for half a day with a ride on the shuttle without a loaner, only to be called in the afternoon and told that they had no “repair kits” available that day. No apologies were made on the telephone. I was told this after my car was there for hours and after I paid for an oil change. When I retrieved my car, there was no one in management present to explain, apologize or offer a solution to the problem. I was also given the most expensive (full synthetic) oil in my 2010 car, which I never use. I will not give my business to Schaller any longer. More
by vern_oliver
Employees Worked With
I am unaware of the individual I dealt with.
July 12, 2023
I have been a customer to the Honda services regularly. But, I got disappointed in my last visit. I will not return to this site again. (I was basically ripped off.) But, I got disappointed in my last visit. I will not return to this site again. (I was basically ripped off.) More
by tg
Employees Worked With
July 12, 2023
Efficient, thorough, and well-explained process to buy out my lease! From start to finish just a couple of hours for a very positive end result out my lease! From start to finish just a couple of hours for a very positive end result More
by luanne827
July 12, 2023
Team was great and my car was repaired quicker than I expected. Customer Service and Repairs exceeded my expectations. expected. Customer Service and Repairs exceeded my expectations. More
by dwholland23
July 12, 2023
100% amazing great service from all. Everything finished in great time. A great place to go Everything finished in great time. A great place to go More
by thomas_rob897
July 12, 2023
Ok for service, but next to impossible to speak with anyone on phone in service dept. for ANY reason! anyone on phone in service dept. for ANY reason! More
by ncook76
Employees Worked With
