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Schaller Honda
New Britain, CT
840 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 840 reviews
September 26, 2023
The staff are very attentive and engaged in serving their customers. The workmanship for my most recent visit was excellent. customers. The workmanship for my most recent visit was excellent. More
by denpmcc
Verified CustomerEmployees Worked With
Other Employees :
Rob Hensel (5 stars), Eric Poulson
September 22, 2023
Jhorhen was a fantastic salesman’s. Very helpful and made it a great experience. Will be back Very helpful and made it a great experience. Will be back More
by Tkimball
September 20, 2023
Professional bussines excellent service department and sales staff.easy to make service appointments.always explain any service recommendations..been with the Schaller family a long time…. sales staff.easy to make service appointments.always explain any service recommendations..been with the Schaller family a long time…. More
by john@wellingtonsupply.com
Employees Worked With
Other Employees :
Jovany Ayala, Eric Poulson
September 20, 2023
When asked if I viewed my video of the work on my car, I told Carlos I never got one. His reply, OH ok I can walk you through what you need. My receipt says, for the CSRep to follow up with getting a correc told Carlos I never got one. His reply, OH ok I can walk you through what you need. My receipt says, for the CSRep to follow up with getting a correct cell phone number and he never did. Hence the reason why I never was notified, via text, of my car being worked on or completed. I actually made the call to see if it was done. I do have to say that I was a bit shocked when told the total as Carlos did not mention that high of an amount at drop off Friday. Wish I received a phone call to check in with me Monday, before the day started and during to give me a heads up. I do appreciate the loaner for the weekend and think that shows best customer service! More
by mtgugs
Employees Worked With
Carlos H.
September 20, 2023
A pleasant experience from start to finish. Desiree was excellent! I will recommend her and Shaller Honda to people who ask me about my new Hybrid Accord. Desiree was excellent! I will recommend her and Shaller Honda to people who ask me about my new Hybrid Accord. More
by nmatican
Employees Worked With
September 19, 2023
Everyone at the dealership was wonderful including Mike, and Meagan. This was the fourth car purchased from Schaller Honda and I will be back again. and Meagan. This was the fourth car purchased from Schaller Honda and I will be back again. More
by larrykuch14
Employees Worked With
Other Employees :
Dylan was great as well
September 19, 2023
Attentive ,thoughtful ,considerate, caring, interested in needs, willing to go extra mile, Informed , knowledgeable, supportive, making a deal within reason, interested in return business. needs, willing to go extra mile, Informed , knowledgeable, supportive, making a deal within reason, interested in return business. More
by mmazzamurro
September 19, 2023
Great service! Appreciated knowing all my options and being able to have all my questions answered. Did something new and I’m very excited! Appreciated knowing all my options and being able to have all my questions answered. Did something new and I’m very excited! More
by jaliece2424
September 18, 2023
All employees were friendly and professional. Megan was wonderful & guided us at every step! Excellent service! Megan was wonderful & guided us at every step! Excellent service! More
by l0tusrn
