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Schaller Honda
New Britain, CT
840 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 840 reviews
October 24, 2023
This is my second car with them. I never had major issues with either car. Actually the one minor thing that was needed was taken care of. I’d definitely recommend them! I never had major issues with either car. Actually the one minor thing that was needed was taken care of. I’d definitely recommend them! More
by Rosalynd
Verified Customer
October 24, 2023
Alex was cordial, patient and professional in going through the car buying process. He clearly has a keen knowledge and appreciation for Honda vehicles! We were originally planning to get one vehicle through the car buying process. He clearly has a keen knowledge and appreciation for Honda vehicles! We were originally planning to get one vehicle for me, but then my fiancé decided to purchase one for himself as well. Great salesmanship, Alex! Frank was friendly and easy to work with--when through the process quickly and efficiently without any hard sell. So appreciated! More
by dnelson13
October 24, 2023
When I made the appointment for a recall repair I was told to drop the car off at 8 AM. They keep the car 4 hours. At noon I was told that recalls are done at the end of the day. I picked up my car ar told to drop the car off at 8 AM. They keep the car 4 hours. At noon I was told that recalls are done at the end of the day. I picked up my car around 4 PM. Need better communication. More
by HENRYDS
October 22, 2023
Very nice staff but had an appointment and the wait was almost 2 hours for a 2024 rear mirror repair...only had car 2 months and this is second time since purchasing of same issue. almost 2 hours for a 2024 rear mirror repair...only had car 2 months and this is second time since purchasing of same issue. More
by Lkeppel
Employees Worked With
Don't know name
October 20, 2023
Richard followed my lead on how I go about a car purchase. He hung in there, and made the sale. purchase. He hung in there, and made the sale. More
by rsrod43
October 20, 2023
Gigi is quite literally gods gift to car service. I’m writing more words so I don’t get fined I’m writing more words so I don’t get fined More
by DYLANCELONE
Employees Worked With
Other Employees :
Eric Poulson
October 19, 2023
They charge me for the seat covers paid for it. Once went there to get installed i was told to pay more than what i already paid for it. Even though i had a appointment it still took all day to get Once went there to get installed i was told to pay more than what i already paid for it. Even though i had a appointment it still took all day to get it installed. Not happy with the service at all. More
by gagandeep0828
Employees Worked With
October 19, 2023
I had an appointment for an oil change at 8:30am…… I had to wait 3 hours…. I was the first car to go in . I had the first appointment. I did have an alignment and tires rotated also .It is always a painfull to wait 3 hours…. I was the first car to go in . I had the first appointment. I did have an alignment and tires rotated also .It is always a painfully long wait !! More
by chrissya2006
Employees Worked With
October 17, 2023
My appointment was schedule for (:45 AM for a Honda recall; my car was not ready until 6:00PM. recall; my car was not ready until 6:00PM. More
by THOMASDOLAN2
