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Schaller Honda
New Britain, CT
773 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 773 reviews
September 30, 2023
They were very helpful and they are very friendly. They help me answer all the questions that I had . They help me answer all the questions that I had . More
by yankeesrule7676
Verified Customer
September 30, 2023
Easy to make an online appointment. I arrived early and they took me in asap. I like the video review about the car that the mechanic sends you. My one complaint: The mechanic didn't re I arrived early and they took me in asap. I like the video review about the car that the mechanic sends you. My one complaint: The mechanic didn't replace one of the valve stem covers. Not a big deal, but it does show that he didn't pay full attention to what he was doing. More
by mr.g
Employees Worked With
September 30, 2023
Great awesome tech everytime an oil change is due for great hospitality great customer service great hospitality great customer service More
by rosadojimmy847
September 29, 2023
Took our car in for wiper pump repair, two recalls, and a loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still s loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still same day. Went back later to get the car to find that they did the recalls and replaced our air filter but didn't do anything else. The trim is still loose because they want the body shop to fix it instead and that requires another appointment, the wiper fluid is still not working because they need a part, and the recall work they did was shoddy. They had to replace the side view mirrors and the replacements are crap. It looks like a fun house mirror. I had to pay over $240, nothing was done that we wanted, and the car came back worse than when we dropped it off. My wife is a nurse so it's tough to get her car in there and now we're going to have to go back again and also make an additional appointment for the body shop. I don't like my time and money being wasted and communication was poor. Poor experience and service. More
by ksting571
Employees Worked With
I did not work with GiGi yet but plan on calling her about our poor experience.
September 29, 2023
Good reliable ready to please the customer kept me in the loop the whole time loop the whole time More
by hotpapi1077
Employees Worked With
September 29, 2023
Fast service, friendly staff, clean and quiet waiting room. Oil change is a little pricey but worth it for the inspection. room. Oil change is a little pricey but worth it for the inspection. More
by z.scott.1232
September 29, 2023
I had an outstanding experience at Schaller Honda! From the moment I walked through the doors, I was greeted with warmth and professionalism. The staff went above and beyond to help me find the perfec From the moment I walked through the doors, I was greeted with warmth and professionalism. The staff went above and beyond to help me find the perfect vehicle that met my needs and budget. The sales team was incredibly knowledgeable and patient, answering all my questions and ensuring I felt confident in my choice.(especially Garrett) The dealership's facilities were clean and well-maintained, creating a pleasant atmosphere for car shopping. Additionally, the financing process was smooth and transparent, making the paperwork a breeze. What truly sets Schaller Honda apart is their exceptional customer service. They continue to provide excellent support even after the purchase, making me feel like a valued customer. I highly recommend Schaller Honda to anyone in search of a fantastic car-buying experience. Five stars all the way! More
by ardi
September 29, 2023
In addition to getting myself into a lease, we also purchased a used Silverado truck for my son. JJ and Dylan stayed after hours to finalize everything so my son only needed to come the next day to pic purchased a used Silverado truck for my son. JJ and Dylan stayed after hours to finalize everything so my son only needed to come the next day to pick up the truck. Everyone was friendly and accommodating. More
by dorabledc
