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Schaller Honda

New Britain, CT

Overview
Employees
Reviews
Vehicles
4.5
802 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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1 Veterans Dr

New Britain, CT

06051

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Showing 802 reviews

February 29, 2024

Kevin did a great job keeping me informed. . no surprises. Transport person courteous and a safe driver. More

by acesmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Feb 29, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

February 29, 2024

they gave us no extras , 1 set of keys . Friendly as all dealers are . Didn't seem to care if we were happy. Not worth the trip for us ... More

by dmblob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
lori
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Mar 03, 2024 -

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 28, 2024

The service was excellent and Harry made me feel like everything was always under control with the repair. More

by harmonvalicia
Recommend Dealer
Yes
Employees Worked With
Harry from service
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Feb 28, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that Harry had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

February 28, 2024

The staff at Schaller turned this repair around very quickly. I came in without an appointment to replace the battery. They got the car fixed within a few hours. That included detecting and resolving s More

by kenniston.byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Schaller Honda responded

Bryon, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 28, 2024

Very helpful and to the point let you know how long the wait would be very professional More

by antoniocomollo403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovany Ayala
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Feb 28, 2024 -

Schaller Honda responded

Antonio, Thank you! Jovany and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaller Honda.

February 28, 2024

Kevin and gorge were exceptional. They are very professional and informative through the entire process! Definitely recommended More

by karlaheinrichs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Tech Gorge
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Feb 28, 2024 -

Schaller Honda responded

Karla, Thank you! Kevin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaller Honda.

February 27, 2024

Excellent service. Bought a 2020 Civic. Everything was perfect. No issues. Will definitely recommend this dealership. More

by nathanaelrivera5295
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Piotr Jurkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhoel Used car Salesmen
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Feb 27, 2024 -

Schaller Honda responded

Thanks, Nathanael, for your feedback on your recent visit to Schaller Honda. It's great to hear that we were able to assist you and that you had such a positive experience.

February 27, 2024

Everything was good with my technician. One of the other technicians was not very kind to a lady in the waiting area. But again, not a reflection of my technician, he was great. More

by drachenberga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Feb 27, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 27, 2024

Great service! Prompt and courteous. I will return for service there I. The future. Thank you! More

by nmsantoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Duru
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Feb 27, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with George and our team, and we look forward to working with you again.

February 25, 2024

Alex was very helpful with our new CRV purchase, no pressure and always professional. Would highly recommend Schaller! More

by Robert H.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Rivera
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Feb 25, 2024 -

Schaller Honda responded

Thank you, Robert! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Schaller Honda, we look forward to having you as one of our valued customers for many more years to come!

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