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Schaller Honda

New Britain, CT

4.5
755 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
Contact Dealership

1 Veterans Dr

New Britain, CT

06051

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Showing 755 reviews

October 15, 2024

Friendly, they work hard to find the right car to fit your needs and you're budget. More

by doreenb1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Schaller Honda responded

Doreen, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Schaller Honda!

October 15, 2024

Great job! Eli was amazing! Great price and great service all around satisfied and will tell a friend. Give Eli a raise! More

by meliasson15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael W Eliasson
Oct 15, 2024 -

Schaller Honda responded

Thank you for your very kind review. Eli and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

October 15, 2024

Deceptive salesmen. They played kind games with my mom about how they dealt with her trade in and claimed they negotiated a price on the car when they just gave her a hi More

by jadwigaszyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Celone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Piotr Jurkowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 12, 2024

I am happy with my purchase and the service out the door,have called twice but have not recieved a call back,still awaiting finance date and amount from credtor,also awaiting car manual so I will be mo More

by hollymucik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Piotr Jurkowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Schaller Honda responded

Thank you for taking the time to share your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need any further assistance.

October 12, 2024

I had a very good experience with the sales person named Sabrina and I did meet with an insurance agent and also with Frank in finance. I wish that it was not in such a rush. I don’t think I made a good dec More

by pupskits99more
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear that Sabrina and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with, please let us know.

October 12, 2024

Lori our sales associate was very helpful throughout the entire process. She was knowledgeable Effectively communicated features about the vehicle and Guided us through the sales process. We would recomm More

by djmulcahy231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure of finance man
Oct 13, 2024 -

Schaller Honda responded

Thank you for the kind words for Lori and for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Schaller Honda are glad to have you as a customer.

October 12, 2024

Sold me a vehicle with burned through paint and a scrape on the side skirt when I brought it up it was said it would be addressed before closing but nobody ever followed up then, now I have to pay for a rep More

by rvasquez6461
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Piotr Jurkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 12, 2024

I bought a car and the next day the check engine light went on. I discovered the seatbelt was malfunctioning. And the windshield wiper fluid would not work. They said they’re going to fix it. But apparent More

by kevinmwelch13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sarah Peschke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Schaller Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 12, 2024

The truck we purchased needed work at 2500 miles after purchase. Schaller refused to look at it because it was a week after the sixty days ( but under the 3,000 miles). This terrible customer on a 20,000 More

by emartin0815
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Piotr Jurkowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 09, 2024

Efficient, organized buying experience. They had exactly what I was looking for and I was in and out quickly. All employees that I was in contact with were extremely helpful and friendly. More

by laurencdouglas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patryk Jurkowski
Oct 10, 2024 -

Schaller Honda responded

Thank you, Lauren, for choosing Schaller Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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