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Schaller Honda

New Britain, CT

4.5
800 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
Contact Dealership

1 Veterans Dr

New Britain, CT

06051

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Showing 800 reviews

May 10, 2024

Good customer service - friendly staff . Fit us in for service quickly . Kevin was great to work with More

by cindy.parker11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 10, 2024 -

Schaller Honda responded

Thank you so much, Cindy, for your excellent review! We are so glad that Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

May 10, 2024

Convenient location, and good hours to bring your vehicle to get serviced. And everyone is so pleasant. More

by nancycerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 10, 2024 -

Schaller Honda responded

Thank you so much, Nancy, for your kind words and for leaving us this wonderful feedback!

May 10, 2024

I brought my Honda CRV in for an oil change and was informed of some other problems that needed immediate attention. So they were able to bring me home and back with their shuttle service. Everything More

by MISSCATM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis (the driver) and Carlos in the Service Center
May 10, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

May 10, 2024

Not even 48 hours after having my car serviced, my car shut down and needed a brand new battery. While it was being serviced I received a document that stated what items needed to be replaced. The battery More

by fanellidm87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed above.
May 14, 2024 -

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 07, 2024

Very pleased , young lady was very nice and kind. I usually come here for all my services . And everyone is great ! More

by addcandyhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

May 07, 2024

Very courteous and thorough. The service advisor kept me apprised of my situation and made recommendations for future service. More

by lisasach65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience, Lisa! We sincerely value your business and look forward to your next visit.

May 06, 2024

The perfect customer service very great People and my sales representitive she eas awesome.!!! Great doing buisnes More

by maximohernadez137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loriann close
May 06, 2024 -

Schaller Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 04, 2024

Everyone I had business with at Schaller Honda were courteous, informative and easy to understand the need and process for a safe and reliable automobile. I'll be BACK, THANK YOU. More

by buddjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Torre
May 06, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. Dylan and our team appreciate your business and hope to see you again soon!

May 04, 2024

Ease of transaction and plenty of inventory to choose from made this an easy buying experience. More

by tandron
Recommend Dealer
Yes
Employees Worked With
Mario Cipolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Pliskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
James O"Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Schaller Honda responded

Here at Schaller Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Mario, Fred, and our team. It was a pleasure having you at the dealership. We appreciate your review!

May 04, 2024

I came in just to look at a car I ended up purchasing it the same night. My salesperson Joel(I'm spelling it wrong I know) made the process super easy. I picked the car up the next day very easy transaction More

by mauricedavies5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Cipolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xhoel Lolocaj
May 06, 2024 -

Schaller Honda responded

Maurice, We are very happy to hear Xhoel and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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