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Schaller Honda

New Britain, CT

4.5
756 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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1 Veterans Dr

New Britain, CT

06051

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Showing 756 reviews

May 22, 2024

Amazing Kind Knowledgeable Patience Respectful Observant Personalize care Overall the team was great and they treated me like I mattered and that was the most important thing to me. More

by allurejackson1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
May 29, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

May 21, 2024

The service dept went above and beyond to help me out. They considered my budget as well. I thought the service was outstanding and I would definitely recommend them. Kevin, my consultant, went the extra More

by Stephen S
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Schaller Honda responded

Thank you so much for your excellent review, Stephen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

May 19, 2024

Jim is a great salesman. He’s knowledgeable and makes you feel comfortable and at ease. More

by leanna.gnazzo
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Mario Cipolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
James O"Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Schaller Honda responded

Hi Leanna: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Schaller Honda are glad to have you as a customer.

May 19, 2024

Second vehicle purchase. Up front and transparent. The process was easy, same day purchase and drive away. Everyone was knowledgeable and great to work with. More

by ij
Recommend Dealer
Yes
Employees Worked With
Amber Centofanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hensel
May 19, 2024 -

Schaller Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Schaller Honda, we look forward to having you as a valued customer for many years to come!

May 18, 2024

My service coordinator Kevin did an excellent job of explaining what work my car required and provided other helpful information. He was very professional and friendly. Outstanding employee! More

by Mark Litke
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Mark, and look forward to your next visit.

May 18, 2024

I want to thank Sarah for making the process of buying a car smooth and stress free. I was a part of both my parents buying cars in the past few years at other dealerships and saw them experience hassles an More

by rachel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Cipolla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Piotr Jurkowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Schaller Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Sarah and truly appreciate your feedback.

May 16, 2024

I had very good service & very quick & efficient. .I was very pleased with the service. More

by louellastjohn
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Don't know the names
May 16, 2024 -

Schaller Honda responded

Luoella, Thank you for choosing Schaller Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 16, 2024

Awesome! Dealers were friendly and made my experience easy. Every step was explained and I will totally go there again for my next car. More

by amelgey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Pliskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorianne Close - 5 stars!, Eric Poulson
May 19, 2024 -

Schaller Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaller Honda!

May 15, 2024

My experience was amazing! !! Within just a few days, they were able to get me approved for a new lease and erased any concerns I had More

by mcappa1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 15, 2024

Justin in the service department was very helpful. They got me in a timely fashion and did the work in half a day as planned and promised. More

by czack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 15, 2024 -

Schaller Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you for choosing Schaller Honda, we look forward to having you as a valued customer for many years to come!

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