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Schaller Honda

New Britain, CT

4.5
756 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
Contact Dealership

1 Veterans Dr

New Britain, CT

06051

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Showing 756 reviews

June 19, 2024

Very good costumer service and people to help with everything you need all times always More

by juanaalbor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson
Jun 19, 2024 -

Schaller Honda responded

It's great to hear that you had such a good experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaller Honda!

June 19, 2024

I have been a customer of Schaller for over 30 years and have always been pleased with their service, their professionalism, courtesy, and friendliness. More

by judycenturelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Leon-Figueroa, Vincent Reyes
Jun 20, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience, Judy! We sincerely value your business and look forward to your next visit.

June 19, 2024

The gentleman who took my car in was really nice. Strange how both expensive services came up at same time along with oil change. He gave me $30 offs. $504 dollars which means I don’t have money for More

by dmantok
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who he was but nicest in a long time
Jun 20, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns, we are always happy to help!

June 18, 2024

El empleado que me recibió cuando llegué fue un poco rudo conmigo el uso de su tono de voz fue un poco altanero , me habló como si tuviera mal humor o como si yo no supiera a lo que yo fui.., lo primero que More

by sahilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t have the name
Jun 22, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 18, 2024

Everyone was extremely nice and made the entire process feel very easy. Can’t say enought good things about them More

by shanec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Biella
Jun 18, 2024 -

Schaller Honda responded

Thanks, Shane, for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

June 16, 2024

Service was good. They were clear on time and what had to be done. Keys were left in my car, but I was able to run them back in. More

by tyler.caisse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel?
Jun 16, 2024 -

Schaller Honda responded

Tyler, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

June 16, 2024

The experience I had with Schaller Honda was exceptional, I knew how much in my budget and what I wanted to upgrade my car. I have driven a Civic and two older CR-V's and was considering luxury compact cars More

by j.cardona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Piotr Jurkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
James O"Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Schaller Honda responded

Thank you for your very kind review. James and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda. Congratulations on your new CR-V!

June 15, 2024

My contact with Dylan minimal. He was a real friendly guy and fun. All of my dealing were with Rob from Sales and Leasing. He was great, worked well with a Senior citizen and m More

by gloria1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hensel,
Jun 16, 2024 -

Schaller Honda responded

Gloria, Thanks for your feedback on your recent visit to Schaller Honda. It's great to hear that Dylan, Rob, and our team were able to assist you and that you had such a positive experience.

June 15, 2024

Dylan was a wonderful service advisor, he help understand what to do and not to on my car. More

by lcaraballo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos “5 stars”
Jun 16, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that Dylan had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 12, 2024

From the moment we arrived, Kevin’s professionalism and friendly demeanor stood out. He took the time to listen to my concerns and explained the necessary repairs in a way that was easy to understand. K More

by JoanneB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 13, 2024 -

Schaller Honda responded

Thank you so much for your kind words, Joanne, and for taking the time to leave us this wonderful feedback!

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