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Schaller Honda
New Britain, CT
799 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 799 reviews
August 29, 2024
Gave me a really hard time about servicing the recall on my car until my husband came over to talk to them. Then all of a sudden they were quick to help. Very patronizing! my car until my husband came over to talk to them. Then all of a sudden they were quick to help. Very patronizing! More
by Eriberri
Verified CustomerEmployees Worked With
Blonde guy in the service garage
August 29, 2024
We got charged for tires rotation but the tires position still the same we bought the car for service! What do you think? still the same we bought the car for service! What do you think? More
by jasper7699
August 28, 2024
Disappointed , unprofessional, waste of time, unnecessary, lack of communication, issues were not resolved, not recommended unnecessary, lack of communication, issues were not resolved, not recommended More
by joanna.czupryna
August 25, 2024
They did a good job keep me informed on everything going on. Good job will come back on. Good job will come back More
by stevehala
Employees Worked With
August 23, 2024
For the most part oil changes have been fine. Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have had the transmission work done, tire alignment and the problem is ok but a week later the issue continues…. More
by amalia1212
August 21, 2024
Michael “Eli” Eliasson went over and above to find me cars to look at and test drive. He is not a pushy salesman, but will make sure you are totally comfortable and excited about the car you want to call cars to look at and test drive. He is not a pushy salesman, but will make sure you are totally comfortable and excited about the car you want to call your own. He is very knowledgeable and if he doesn’t know the answer, he finds out right away. My husband and I were very comfortable with him and would definitely do business with him again. 😊 More
by bambijamon
August 21, 2024
I found out that I needed two rear shocks that were leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased. leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased. More
by mr.g
Employees Worked With
August 21, 2024
When I brought my car in if was for a typical service and wiper blades. While inspecting my car other issues were discovered. When the service manager came to talk to me about the 3 issues and show me the wiper blades. While inspecting my car other issues were discovered. When the service manager came to talk to me about the 3 issues and show me the price I was in sticker shock. I asked if there was any way to bring down the price and he said we could cut one of the issues and I said no I meant more in the way of a coupon or discount, he giggled and said he would see what he could do. Well he decided to cut that one service and not tell me. Then once I left I figured out they did not replace my wiper blades. So I called and they said there was a mix up in cars and if I could come back now they would do it (they had not charged me so that was good). So I turned around and went back only to find out they really did not have any. I was then told to come back the next day, which I could not so went the following day. I get there and find out they only have 2 out of the 3 I need, so they put those on. I was then told I would get a call when the third one came in. Well it has been weeks and I still do not have my third blade. I have to say I have been going to Schaller Honda for almost 20 years and over the last 2 years their services has gone down hill. I will be looking for a new place to bring my vehicle for service. I gave them a 2 star because they were nice enough to get me an uber to bring me home while the other issues were fixed. More
by melanieg823
Employees Worked With
I do not remember the name of the two people I dealt with but do not see their pictures above
August 20, 2024
Service employee was great. I believe his name was Dylan. the check out person was not kind or pleasant. Very rude when asking where the car was located and sent me to search f I believe his name was Dylan. the check out person was not kind or pleasant. Very rude when asking where the car was located and sent me to search for the car in the lot. Did not even say hello when I stepped up to the desk More
by sarah.nash.11
Employees Worked With
Dylan
