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Schaller Honda
New Britain, CT
799 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 799 reviews
September 01, 2024
Very rude customer service! Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty. Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty. More
by asim0183
Verified CustomerEmployees Worked With
August 31, 2024
They were incompetent in diagnosing the problem and it cost me $1,600. The real issues was a faulty battery that needed replacement. The breaking system was not the issue or cause of the car not startin cost me $1,600. The real issues was a faulty battery that needed replacement. The breaking system was not the issue or cause of the car not starting. More
by jmcm345
Employees Worked With
August 31, 2024
Drove in with no appointment and the service rep. .(Dylan) was very informative about any questions I asked. Service was completed in a very timely manner with great satisfaction. I am 100% satisfie .(Dylan) was very informative about any questions I asked. Service was completed in a very timely manner with great satisfaction. I am 100% satisfied and highly recommend Schaller’s service dept. More
by judycaron478
Employees Worked With
Dylan
August 31, 2024
Dylan was not our salesperson. Old Schaller was more open upfront about deals, discount could give. Now have to go in prepared and beg for every penny: Ask for loyalty discount Old Schaller was more open upfront about deals, discount could give. Now have to go in prepared and beg for every penny: Ask for loyalty discount, salesperson was going to skip over any negotiation of price, service guy and manager trained to make it sound like you have to buy tires, you have to buy service plan from Schaller. More
by InModeration
Employees Worked With
August 30, 2024
Very caring and good Customer Service. They work with you and give you options in purchasing a car. They work with you and give you options in purchasing a car. More
by vailv001
August 30, 2024
This has always been my go to dealership. We have bought at least eight plus cars as a family here and it's my choice every time I need to look for a vehicle for myself or a family member or f We have bought at least eight plus cars as a family here and it's my choice every time I need to look for a vehicle for myself or a family member or friend. Especially with our sales person Richard Small he's always been great at answering any question we may have. Michael the sales manager was awesome and great when he took the time to look at my daughter's credit and diligently worked to also get her into a vehicle given her unfortunate health situation that impacted her credit. Schaller Honda will always be our first Choice. More
by perezcruz67
August 30, 2024
I like the service provided at this dealer and when ever there is a problem the service team goes above and beyond to help me out. there is a problem the service team goes above and beyond to help me out. More
by fdotburgos
August 30, 2024
Good service experience when trying to get and program a spare key for our Honda. spare key for our Honda. More
by elizabethsolano
August 30, 2024
Very professional. Everyone, especially Megan Marquis were very knowledgeable. I’m sure this Honda Passport will last 20 years with no problems. Everyone, especially Megan Marquis were very knowledgeable. I’m sure this Honda Passport will last 20 years with no problems. More
by mignebillsanborn21
Employees Worked With
Other Employees :
Tyler Wagoner was very good at explaining the finances.
August 29, 2024
Good service, Dealer was very polite and convincing and always had a smiley face, motivated. always had a smiley face, motivated. More
by g.krupski
