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Schaller Honda

New Britain, CT

4.5
756 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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1 Veterans Dr

New Britain, CT

06051

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Showing 756 reviews

August 07, 2024

Brought the car in to check why the tires are loosing pressure. The passenger rear was losing the mist. It was down to 24 psi. They found a small nail and repaired it. I asked why the warning light didn’ More

by vasiliosfi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with a different Rep. Not this people
Aug 08, 2024 -

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 05, 2024

We did not work with Dylan Celone. Eli was our sales rep. He made the process of buying a car very easy. We couldn't have asked for a better experience. Eli and Frank made the whole pr More

by alitke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Eli------- (I don't remember his whiole last name.)
Aug 05, 2024 -

Schaller Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

August 05, 2024

I had an amazing experience. Everyone that assisted me was super helpful, and kind during the process of getting a new car. They answered all of my questions, as well as provided More

by Devan Alleyne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Boucher
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Eli
Aug 05, 2024 -

Schaller Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Devan, for choosing Schaller Honda!

August 04, 2024

Excellence costumer service, and when the extra mile to exceed costumer satisfaction. Caring and happy service More

by sandracolon2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Schaller Honda responded

Here at Schaller Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Sandra, and it was a pleasure having you at the dealership. We appreciate your review!

August 04, 2024

Excellent service with everything running smoothly. Had no issues going through the whole buying service. More

by k.dofori
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Schaller Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

August 01, 2024

Dylan is a fantastic manager and pays attention to his customers and all the details requested. Thank-you for the great service oil change check up visit. Please let Dylan know how much I appreciate his p More

by MNAGY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Centofanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
James O"Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan in service
Aug 01, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear that Dylan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2024

Service took long. Had 9:15am appointment, no one approached my car until 9:30am. Need quicker response times for high prices. More

by vinashpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ Jinks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Schaller Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 01, 2024

dylan communicated well, explaining process. He reviewed the findings from serv ice and overall did a good job More

by kmkim7301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dylan and our team, and we look forward to working with you again.

August 01, 2024

I used the New Britain autobody shop to reapply ceramcoat to my bumper that was replaced. I work with Noida Ortiz. She was amazing. She provided outstanding customer service. Everything went smoothly with th More

by susan.roarty
Recommend Dealer
Yes
Employees Worked With
No Ida
Aug 02, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2024

Not bad all went well. I was able to go home in a safely time. More

by jose.vigo6374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Centofanti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Castellano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Marquis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Small
3.0
This rating includes all reviews, with more weight given to recent reviews.
James O"Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher "CP" Slicker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Schaller Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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