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Schaller Honda

New Britain, CT

4.5
799 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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1 Veterans Dr

New Britain, CT

06051

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Showing 799 reviews

September 03, 2024

They are a great dealership and have gone to them for many years and bought cars from them. Service is always great but feel that I was really ripped off recently on price to change spark plugs for almo More

by sean.houle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Sep 03, 2024 -

Schaller Honda responded

Sean, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 03, 2024

Wow! That is how I can describe the service today ! In and out and great prices! The staff are very friendly and knowledgeable. I will be back. 💯! More

by cslicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan T
Sep 03, 2024 -

Schaller Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

September 03, 2024

Jasmin was very sweet and easy to talk to. I ask her to double check my issue an did with no hesitation More

by jgq524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Sep 03, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 03, 2024

You guys did an amazing job on my truck. It drive a lot better than it has been. Thank you! More

by JenisseABoursiquot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

September 03, 2024

I needed an air filter and cabin filter for my 2019 Accord Touring. The service tech informed me that it was $130. I bought both filters from Schaller for $53. I put them in myself in about 4 minutes. More

by cookman1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Schaller Honda responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 03, 2024

Professional, Great customer service and going above and beyond!! 1 of the Best dealers in Connecticut. Special thanks to Desiree and Frank for going above and Beyond. Great communication and professionalis More

by Christopher Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Schaller Honda responded

Thank you for your business and this review, Christopher. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 03, 2024

I brought my car in because it had automatic ly braked when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was More

by mydapeace
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher "CP" Slicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Schaller Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Sep 19, 2024 -

mydapeace responded

My concern is that on 3 occasions my Honda Insight automatically braked when there was no one In front of me causing a vehicle behind me to become very angry with me. I feel this is a dangerous event and the dealership repair manager told me they were told To have a hands off policy in this situation. I know I am not the only person this has happened to because another Honda owner who was in the service area when I was told they have a hands off policy told me she had the same experience with her vehicle and was told the same thing.

September 02, 2024

Found thousands of dollars of repairs for car with no sounds drips or pulls bounces or issues I could sense. I came in for oil change and rotation - couldn’t rotate back tire due to frozen nut. Guess I More

by chaswarden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Sep 03, 2024 -

Schaller Honda responded

Chas, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 01, 2024

The dealership was very friendly and courteous in helping me purchase an automobile on the first day of my visit. More

by grier.rashid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desiree Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Schaller Honda responded

Thank you so much, Grier, for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

September 01, 2024

all good, exellent service, JJ is the man,i will recomend schaller to my friends, thank you guys. More

by latinrebbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Schaller Honda responded

Thank you for your kind words for JJ! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaller Honda.

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