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Schaller Honda
New Britain, CT
756 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 756 reviews
August 16, 2024
This my second visit to Schaller for service and my impression is getting worse. Both times I've arrived for service I'm guided into the receiving bay and then, not acknowledged. I sit in my car and pe impression is getting worse. Both times I've arrived for service I'm guided into the receiving bay and then, not acknowledged. I sit in my car and people look at me or I get out of the car and conversations just happen around me. I'm not expecting much, just someone to say we'll be right with you. This visit I needed an oil change and I had a repeated issue of a small leak in one of my tires. I asked for that to be checked again. I also asked if they could just look at the passenger side dash and glove compartment because I was hearing something loose. The person that took down my items said that would be an additional $230.00. I said forget it, I can buy a new tire for less. Thankfully a manager heard me upset with the charge and after explaining that my Accord was purchased in October and Pre-Owned he said they would check the tire and noise at no additional charge. Once they were done I had to remind the tech to check the noise I was hearing from the passenger side. When the service rep came back with the news about the noise he said it was the connection of the rearview mirror to the windshield. This he said would be $40 to replace. I told him no. When I got into my car to leave I could see the loose plastic around the mirror. I pushed it toward the windshield and it clicked into place. Now if that piece costs $40, no problem, but the price isn't what upset me. What I continue to be upset about that the tech. professional didn't even try that. If I could fix it in 2 seconds so could the tech. This consistent lack of customer care is the reason I will not be returning to Schaller for service. More
by bmackay1
Verified Customer
August 15, 2024
From start to finish it was an easy process getting our new car. Everyone was very polite and knowledgable. Had to schedule to take the car back for a minor repair that was part of the contract and they sa new car. Everyone was very polite and knowledgable. Had to schedule to take the car back for a minor repair that was part of the contract and they satisfied it completely. More
by nrta
August 14, 2024
Sent my car in for damaged to my 2024 outback . Had a coffee spillage from the impact on driver side. I asked if they cleaned the coffee splatters and they said yes, car was detail . When I got in Had a coffee spillage from the impact on driver side. I asked if they cleaned the coffee splatters and they said yes, car was detail . When I got in to my car they did not clean the car/spillage. Not happy that they don't listen. More
by nike4201972
Employees Worked With
Body shop
August 13, 2024
Amazing help on getting us approved on the worst of circumstances, and the service was great as well as the Allstate insurance incentives is a great plus . circumstances, and the service was great as well as the Allstate insurance incentives is a great plus . More
by lewisrivera99
August 13, 2024
It’s all money for servicing. My car is making noise since I bring it from the service center. I didn’t bring it back, they might going to charge me for that as well. Thanks Schal My car is making noise since I bring it from the service center. I didn’t bring it back, they might going to charge me for that as well. Thanks Schaller Honda, I won’t come again More
by nagjagan
Employees Worked With
I don’t remember
August 13, 2024
Great dealership! I have bought several vehicles from Schaller Honda. Great service department. Salesman have always been great for taking care of my needs. I have bought several vehicles from Schaller Honda. Great service department. Salesman have always been great for taking care of my needs. More
by dajuddjr13
August 13, 2024
Helpful video and quick service provided. Helpful review of end result and next steps for next visitors Helpful review of end result and next steps for next visitors More
by andreada_kap
Employees Worked With
August 12, 2024
Good service, but disappointed had to replace same part I had replaced five years ago at Schaller. (not cheap--over $1,000.00 to replace, including labor.) had replaced five years ago at Schaller. (not cheap--over $1,000.00 to replace, including labor.) More
by TL
Employees Worked With
Dylan.
August 07, 2024
Everyone was very helpful. They got me in and out quickly. I’m very satisfied with this dealership. They got me in and out quickly. I’m very satisfied with this dealership. More
by kylemcgill413
August 07, 2024
Good service, got the car on time based on discussion with service advisor. The repairs were performed as per expectation. with service advisor. The repairs were performed as per expectation. More
by joshivaibhavm
Employees Worked With
