Schaller Honda

They did a good job keep me informed on everything going on. Good job will come back on. Good job will come back More

For the most part oil changes have been fine. Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have had the transmission work done, tire alignment and the problem is ok but a week later the issue continues…. More

Michael “Eli” Eliasson went over and above to find me cars to look at and test drive. He is not a pushy salesman, but will make sure you are totally comfortable and excited about the car you want to call cars to look at and test drive. He is not a pushy salesman, but will make sure you are totally comfortable and excited about the car you want to call your own. He is very knowledgeable and if he doesn’t know the answer, he finds out right away. My husband and I were very comfortable with him and would definitely do business with him again. 😊 More

I found out that I needed two rear shocks that were leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased. leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased. More

Service employee was great. I believe his name was Dylan. the check out person was not kind or pleasant. Very rude when asking where the car was located and sent me to search f I believe his name was Dylan. the check out person was not kind or pleasant. Very rude when asking where the car was located and sent me to search for the car in the lot. Did not even say hello when I stepped up to the desk More

Been buying and servicing my vehicles with Schaller Honda for many years now. Disappointed with the last service appointment. I got new tires and changed my air and cabin filter the day before my service for many years now. Disappointed with the last service appointment. I got new tires and changed my air and cabin filter the day before my service appointment. I mentioned that to the service rep. Then to my surprise the service department noted on my service order that my air and cabin filter where really bad and needed to be replaced. They also said I needed new brakes at a cost of $1500.00. I took my car to a local mechanic to check the price on a brake job. He lifted the car and after looking around told me that my brakes are good, don't need new brakes. Lost my trust. May they improve their customer relations with honesty and integrity. More

Have bought my last 4 Honda's from Schaller Honda. I like that they are low pressure and patient- giving me time to think about my options. Never had a bad experience. I like that they are low pressure and patient- giving me time to think about my options. Never had a bad experience. More

Great team. I did not have to wait long.Explain all the service that was needed to be done. Quick and easy. I did not have to wait long.Explain all the service that was needed to be done. Quick and easy. More

This my second visit to Schaller for service and my impression is getting worse. Both times I've arrived for service I'm guided into the receiving bay and then, not acknowledged. I sit in my car and pe impression is getting worse. Both times I've arrived for service I'm guided into the receiving bay and then, not acknowledged. I sit in my car and people look at me or I get out of the car and conversations just happen around me. I'm not expecting much, just someone to say we'll be right with you. This visit I needed an oil change and I had a repeated issue of a small leak in one of my tires. I asked for that to be checked again. I also asked if they could just look at the passenger side dash and glove compartment because I was hearing something loose. The person that took down my items said that would be an additional $230.00. I said forget it, I can buy a new tire for less. Thankfully a manager heard me upset with the charge and after explaining that my Accord was purchased in October and Pre-Owned he said they would check the tire and noise at no additional charge. Once they were done I had to remind the tech to check the noise I was hearing from the passenger side. When the service rep came back with the news about the noise he said it was the connection of the rearview mirror to the windshield. This he said would be $40 to replace. I told him no. When I got into my car to leave I could see the loose plastic around the mirror. I pushed it toward the windshield and it clicked into place. Now if that piece costs $40, no problem, but the price isn't what upset me. What I continue to be upset about that the tech. professional didn't even try that. If I could fix it in 2 seconds so could the tech. This consistent lack of customer care is the reason I will not be returning to Schaller for service. More