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Schaller Honda

New Britain, CT

4.5
798 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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1 Veterans Dr

New Britain, CT

06051

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Showing 798 reviews

September 21, 2024

Excellent experience with dealership, highly recommend. Loved the personal touch given to myself and husband More

by loriannee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Castellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Schaller Honda responded

Lorianne, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

September 18, 2024

Desiree was fantastic. Exceptional employee, will highly recommend her in the future. Thank you Desiree! More

by codyblord1015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desiree Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Schaller Honda responded

Thank you, Cody, for sharing your experience with us! We're happy to hear it went well with Desiree and truly appreciate your feedback.

September 15, 2024

Piotr and Sarah were amazing. They made the process so easy to buy a car. Frank was very personable and easy to work with. More

by bill c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Piotr Jurkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Schaller Honda responded

It's great to hear that Piotr, Sarah, and Frank provided you with excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaller Honda!

September 15, 2024

Amazing fast and friendly good communication and they all know what they are doing amazing staff More

by aneyshad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 14, 2024

Great experience purchasing my third vehicle at this dealership. Courteous and knowledgeable salespeople and ownership. More

by szrozen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Loriann Close
Sep 15, 2024 -

Schaller Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Schaller Honda are glad to have you as a customer.

September 10, 2024

Loriann Close really made the whole car buying experience a wonderful experience and would recommend her More

by rogernawy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loriann Close
Sep 11, 2024 -

Schaller Honda responded

It's fantastic to hear that we provided you with great customer service while assisting you! We are so glad Loriann made this such a great experience! We truly appreciate the opportunity to do business with you. Thanks for choosing Schaller Honda!

September 10, 2024

Won’t return to this dealership. Had appt and wasn’t seen until almost an hour after appt. Then had to deal with 5 different people. Sat for 3 hours while they helped others who came More

by Jane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Schaller Honda responded

Thank you for providing this feedback, Jane, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 09, 2024

Car looked so much better than when I brought it in. Love to get a clean car. More

by MELWELL860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2024

The service technicians were very diligent on their technical knowledge. They provided me what was needed for my vehicle repairs. More

by Sylvester A. Esangbedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Boucher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Cipolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Piotr Jurkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Schaller Honda responded

Hi Sylvester: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 07, 2024

Staff was very attentive to me and my family from beginning to the end of the process. More

by cjmotherof4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli
Sep 09, 2024 -

Schaller Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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