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Schaller Honda
New Britain, CT
755 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 755 reviews
September 03, 2024
I needed an air filter and cabin filter for my 2019 Accord Touring. The service tech informed me that it was $130. I bought both filters from Schaller for $53. I put them in myself in about 4 minutes. Accord Touring. The service tech informed me that it was $130. I bought both filters from Schaller for $53. I put them in myself in about 4 minutes. They wanted $77 in labor for 4 minutes worth of work, and the old filters were already removed so they could inspect them. Not a good look for Honda More
by cookman1218
Verified CustomerEmployees Worked With
September 03, 2024
Professional, Great customer service and going above and beyond!! 1 of the Best dealers in Connecticut. Special thanks to Desiree and Frank for going above and Beyond. Great communication and professionalis beyond!! 1 of the Best dealers in Connecticut. Special thanks to Desiree and Frank for going above and Beyond. Great communication and professionalism! Dylan awesome assistance in general! More
by Christopher Grant
September 03, 2024
I brought my car in because it had automatic ly braked when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was stopping for no apparent reason and they were yelling as they passed me. It is very concerning that I have no way of knowing when this might happen and I am concerned I could get rear ended. My car is still under warranty. I was told by the person in charge of repairs that they were told not to address the problem at all unless they can duplicate it. I am very disappointed that with a problem this potentially dangerous the dealership repair department has a verbalized hands off policy. When I was discussing this with Chris another person who overheard the conversation told me she had a similar problem and was told the same thing. More
by mydapeace
September 02, 2024
Found thousands of dollars of repairs for car with no sounds drips or pulls bounces or issues I could sense. I came in for oil change and rotation - couldn’t rotate back tire due to frozen nut. Guess I sounds drips or pulls bounces or issues I could sense. I came in for oil change and rotation - couldn’t rotate back tire due to frozen nut. Guess I must have gotten lucky when I did it . Now I’m going for second opinion… More
by chaswarden
Employees Worked With
Don’t recall
September 01, 2024
The dealership was very friendly and courteous in helping me purchase an automobile on the first day of my visit. me purchase an automobile on the first day of my visit. More
by grier.rashid
September 01, 2024
Very rude customer service! Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty. Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty. More
by asim0183
Employees Worked With
September 01, 2024
all good, exellent service, JJ is the man,i will recomend schaller to my friends, thank you guys. recomend schaller to my friends, thank you guys. More
by latinrebbel
August 31, 2024
Drove in with no appointment and the service rep. .(Dylan) was very informative about any questions I asked. Service was completed in a very timely manner with great satisfaction. I am 100% satisfie .(Dylan) was very informative about any questions I asked. Service was completed in a very timely manner with great satisfaction. I am 100% satisfied and highly recommend Schaller’s service dept. More
by judycaron478
Employees Worked With
Dylan
August 31, 2024
Dylan was not our salesperson. Old Schaller was more open upfront about deals, discount could give. Now have to go in prepared and beg for every penny: Ask for loyalty discount Old Schaller was more open upfront about deals, discount could give. Now have to go in prepared and beg for every penny: Ask for loyalty discount, salesperson was going to skip over any negotiation of price, service guy and manager trained to make it sound like you have to buy tires, you have to buy service plan from Schaller. More
by InModeration
Employees Worked With
August 31, 2024
They were incompetent in diagnosing the problem and it cost me $1,600. The real issues was a faulty battery that needed replacement. The breaking system was not the issue or cause of the car not startin cost me $1,600. The real issues was a faulty battery that needed replacement. The breaking system was not the issue or cause of the car not starting. More
by jmcm345
Employees Worked With
