Schaller Acura

This was my first purchase at Schaller Acura. A friend of mine had strongly recommended this dealership to me. My purchase experience was outstanding. James Merrill showed great understanding of my needs. W mine had strongly recommended this dealership to me. My purchase experience was outstanding. James Merrill showed great understanding of my needs. What impressed me most was that there was no time wasted, as I hear often from other customers complaining about how long it takes, in getting the deal done. My total time spent at the dealership was around 1 hour! Jim was very thorough about getting me familiarized with the car at delivery. He spent a significant amount of time explaining the technology, the usage and what most other customers like about a certain feature in the car. There was no rushing me out the door to get to the next sale! I've had the Acura RDX for a little over a week now and I am loving it. As promised, Jim was kind enough to call up and check on me. He wanted to know if I wanted to come in again and go over any feature in the car I didn't understand. I would like to give James Merrill and Schaller Acura the highest rating possible. And I would like to thank them again for a great deal! More

The first time we visited the dealership we took a test drive with James Merrill and felt that he was very knowledgeable. After visiting another dealership, we returned to Schaller because we were impress drive with James Merrill and felt that he was very knowledgeable. After visiting another dealership, we returned to Schaller because we were impressed with Schaller and James. More

The sales consultant was friendly and fast, as well as patient. We came into the dealership around 7:30, he worked with us past 8, allowing us to test drive the 2 cars we were considering purchase of. The patient. We came into the dealership around 7:30, he worked with us past 8, allowing us to test drive the 2 cars we were considering purchase of. The dealership offered us a fair price on our trade in and the car we purchased was a fair price as well. More

After hitting a curb and getting a flat tire after work - I ended up at Schaller to have my tire replaced - Glenn came into the waiting room and stated he noticed it was time for my oil to be changed. I ask I ended up at Schaller to have my tire replaced - Glenn came into the waiting room and stated he noticed it was time for my oil to be changed. I asked him if it would be a problem to change the oil at the same time the tire was being replaced. He said not only would they do the oil maintenance but that they would do it at no charge - he stated since I had had such a bad day with my tire experience that I deserved a break. It just made my day a little brighter! I was in and out in no time at all. More

Bob Kenton was the primary contact who was knowledgeable and courteous as was the entire team. They thoroughly explained the leasing process vs. buying and the features of the product upon delivery. and courteous as was the entire team. They thoroughly explained the leasing process vs. buying and the features of the product upon delivery. More

Jeff and Brian were great to deal with. They made the car buying process, which can sometimes be difficult, understandable and easy to deal with. car buying process, which can sometimes be difficult, understandable and easy to deal with. More

Working with James Merrill, Brian Shepard, and Brian Savo to purchase a new vehicle at Schaller Acura was an absolute pleasure. All my criteria for a new vehicle was easily met and at a very reasonable price to purchase a new vehicle at Schaller Acura was an absolute pleasure. All my criteria for a new vehicle was easily met and at a very reasonable price. They valued my trade in vehicle at a great price without any unnecessary haggling. They even had the new vehicle ready with a hitch and roof rack installed and ready to pick up the very next day. Most other dealers out there play games and create a very stressful buying experience. Not at Schaller Acura, they give you a fair price and create a stress free buying experience. I would recommend Schaller Acura to anyone who is in the market for a new or used vehicle. More

I would just like to mention how pleasant it was buying a car at Schaller Acura Manchester, CT. Teri Lupacchine in sales and Brian Shepard in booking.. I guess they call it booking.. paper work would be bett car at Schaller Acura Manchester, CT. Teri Lupacchine in sales and Brian Shepard in booking.. I guess they call it booking.. paper work would be better.. Thank you Teri for taking the time to explain a lot of the features of this car.. the more i drive it the better i like it. Stereo system is awesome .. i thought i had a good system in my old honda.. now please excuse me while i load some music onto the TSX's harddrive.. Update: I would like to update my previous rating.. I want to thank Teri again for setting up a 30 min go over on my technology package.. figuring out voice prompts was very helpful.. also the pricing of my car i have to change that to 5 stars .. and the service dept.. i gave 5 stars also.. since i did get a number of add on items after purchasing the car and the workmanship is very good.. Bill More

I always enjoying working with Schaller Acura especially working with Bob Kenton. I never feel pressued and I like working with Schaller and look forward to future business. working with Bob Kenton. I never feel pressued and I like working with Schaller and look forward to future business. More

Sales staff was very professional and customer oriented. The service staff is also very good and they don't try to sell you services you don't need. The service staff is also very good and they don't try to sell you services you don't need. More