Schaller Acura

I sent Rob an email and he responded quickly and informatively. He set up a time that worked for me and I came in and discussed trading in my 2011 TSX for a new RDX. He explained the differences bet informatively. He set up a time that worked for me and I came in and discussed trading in my 2011 TSX for a new RDX. He explained the differences between the RDX and my TSX, as well as the refinements of the 2014 RDX over the 2007 RDX that I had previously owned. After some discussions, I decided to make the change. Rob was quick and did not play any "salesman games", but still made me feel like I was getting value for my trade and for the new car. He spent a lot of time going over the features of the new car upon delivery, which was on time and very smooth. Brian Savo was very easy to deal with on the financial side, and I felt no intense pressure to purchase any options of add-ons that I was not comfortable with. All in all, this was an excellent transaction, and is now the 7th Acura I have purchased from this dealership since 1999. I would certainly recommend Schaller to anyone, and I would absolutely steer them to Rob Horton. More

I test drove the car in September and didn't purchase until December. Jeff was just right to work with - patient and not too pushy. until December. Jeff was just right to work with - patient and not too pushy. More

James was a great sales consultant. He was there to listen to my needs for a vehicle and which model I was leaning towards. He guided me from there with the different vehicles he had available and exp listen to my needs for a vehicle and which model I was leaning towards. He guided me from there with the different vehicles he had available and explained the differences between the options. He was never once pushy or aggressive to make the sale. He worked with me in getting to a bottom line price and trade in. He demonstrated patience as we were going through this process. James should be modeled for his experience within the the Schaller organization. I did have a slight incident with the parts department from a customer service aspect, but Brian Sheppard was there to listen and forward on my issue to the appropriate management. More

Rob Horton, sales person was extremely helpful in making and finalizing the sale. He was also great at trying to teach me all of the features of the new car. I'll need some more tutoring. There is a lot to and finalizing the sale. He was also great at trying to teach me all of the features of the new car. I'll need some more tutoring. There is a lot to learn. This is my third Acura and the buying experience this time was the easiest of all my car purchases. Brian Savo was very helpful and efficient handling the other business details of the transaction. Schaller Acura has always provided great service on my Acuras. More

Great experience at Schaller. Knowledgeable staff, very courteous, professional, up front about the condition of the car (I purchased used), and patient with my decision timeline. Many thanks to Jim Merril courteous, professional, up front about the condition of the car (I purchased used), and patient with my decision timeline. Many thanks to Jim Merrill for making this automobile purchase a hassle-free pleasure. More

As Far As Doing Business With The Dealership I'm Very Satisfied With the Process. I Really Liked The Way The Figures Were Presented From Various Sources And Statics. Everything Was Straight Forward And Satisfied With the Process. I Really Liked The Way The Figures Were Presented From Various Sources And Statics. Everything Was Straight Forward And Easy To Understand. Things Are Going Great With The Vehicle. Again Great Doing Business With The Dealership. Good Job Bob. More

After perusing the lot for about 3 minutes I was greeted by Rob Horton, who from that point forward collaborated with me to get me into the car I most desired. After enjoying a nice test drive with Rob in by Rob Horton, who from that point forward collaborated with me to get me into the car I most desired. After enjoying a nice test drive with Rob in a 2011 MDX-tech, we went inside to discuss business. Rob aptly described the the pre-certification process for new cars and the amount of work that is performed on their used car inventory. Prior to visiting this dealership I had performed an ample amount of research and had a pretty good idea about where I wanted to land with this car. What I appreciated most about Rob was his ability to manage my expectations with that of the business goal of the dealership. At the same time he was receptive to my thoughts and needs, which he aptly communicated to the business manager. After a number of back and forths with the business manager, which Rob served as the key conduit, we came to an agreement that was mutually beneficial to both sides. Although Rob was not a decision maker on either end, he was the one driving the negotiation that lead to a win for both parties, the buyer and seller. Great guy, friendly, and genuinely concerned for your satisfaction. More

I couldn't be happier with the service I received when I purchased my new Acura RDX, from start to finish they were wonderful, I highly recommend them to anyone who is thinking of purchasing A new ca when I purchased my new Acura RDX, from start to finish they were wonderful, I highly recommend them to anyone who is thinking of purchasing A new car. More

This the third Acura that we have purchased at this dealership. Working with James Merrill was easy and amicable. The cost negotiation was open and quick, and the trade-in allowance was fair. James was dealership. Working with James Merrill was easy and amicable. The cost negotiation was open and quick, and the trade-in allowance was fair. James was very helpful, knowledgeable, and polite. The sales staff went out of their way to get me the exact car and color I wanted. On the day of pick-up, all the paperwork was ready and everything went smoothly. I would recommend Schaller Acura to a friend. More

From the moment I called to make the service appointment, till I drove my car home I have only high praise for the service department especially Joe DelaCruz. I called to reschedule my appointment two hours till I drove my car home I have only high praise for the service department especially Joe DelaCruz. I called to reschedule my appointment two hours before I was due and there was no hassle and a new appointment was giving to me two days later. Joe greeted my husband and I when we arrived and was very professional and courteous. He even remembered the circumstance from a year ago that led us to purchase our 2012 TSX. Joe's personal attention to us makes bringing our car in for service a very satisfying experience. When leaving the service center I feel confident my car has been thoroughly checked out and any problems have been noted and corrected. This reinforces the our great satisfaction in owing an Acura. More