Schaller Acura

This was my first dealership car buying experience and I have to admit I was a bit nervous on the way over to the lot. I had found the car online and messaged the dealership about setting up a time for a te have to admit I was a bit nervous on the way over to the lot. I had found the car online and messaged the dealership about setting up a time for a test drive. Very shortly after I was contacted back by Teri Lupacchino, who was both friendly and professional, and she set up a time to check out the car. Even though the car was used and not an Acura, she seemed to know the answers to most of my questions and if she didn't she took the time to find out. It was that extra mile that Teri was willing to go that eased my nerves and made my entire car buying experience a pleasure. All of the other people working at the dealership that I interacted with were very personable and helpful throughout the whole process. I can safely say that my initial fears were unfounded and I would highly recommend Teri and the rest of the Schaller team if you're looking to purchase a new vehicle. More

Our first experience with Acura. James Merrill was great! He was very informative and easy to talk to. He explained everything to us and was very patient and made us feel very comfortable. We conne great! He was very informative and easy to talk to. He explained everything to us and was very patient and made us feel very comfortable. We connected with him on a professional and personal level. We will recommend Schaller Acura as well as James to anyone! More

I had a great experience with Teri purchasing this car. They were great I got a great price for the car and my trade. Would recommend Schaller Acura to anyone. They were great I got a great price for the car and my trade. Would recommend Schaller Acura to anyone. More

I stopped by Schaller Acura on a Saturday to look at the new Acura MDX before going to other dealerships to view other cars. I was meet outside by Rob Horton and we sort of hit it off. He was a gentleman new Acura MDX before going to other dealerships to view other cars. I was meet outside by Rob Horton and we sort of hit it off. He was a gentleman and there was no pressure the whole time we went for a test drive and he explained the feature of the MDX. When I left the dealership and told him I would get back to him in a few days(he must have said SURE SURE to himself) I went home and told my wife we are buying this car if the price is right. She gets to pick the color. I called Rob back on Monday and said I am buying this car if we can get together on the price. I told Rob what I want as the end price and after a little back and forth we came to a mutual agreement and the rest is history. He has followed up with me several times this first week to see if I have any question regarding all the gadgets in this car. (I am finding new gadgets almost everyday). He is a real gentleman and I am glad we did business together Murray and Judy More

I Have been a acura custumer for over 12 years ...I wouldnt gone back and purchase a new vehicle if they didnt treat me the way they do when i go in for my regular sevice wouldnt gone back and purchase a new vehicle if they didnt treat me the way they do when i go in for my regular sevice More

James is a pleasant person to work with. He understands the time involved in buying a new vehicle and respects that we have other choices to make.. He did not send reminder email every day or every week to the time involved in buying a new vehicle and respects that we have other choices to make.. He did not send reminder email every day or every week to push me for buying a vehicle which I really appreciate. He spent as much time I needed him to spend to help make my purchase. I would recommend him to my friend without any reservations. More

This is the second Acura we purchased in the last few months. Based on our experience with James Merrill during our first visit, it just felt right to return to Schaller when we decided on a second RDX. months. Based on our experience with James Merrill during our first visit, it just felt right to return to Schaller when we decided on a second RDX. James has followed each purchase with a courtesy call and we have been very pleased with the service. More

I recently purchased a Certified Used Acura TL from Rob Horton. It was without a doubt the easiest car purchase I have made to date and that is due to the professionalism that Rob displayed from the first Horton. It was without a doubt the easiest car purchase I have made to date and that is due to the professionalism that Rob displayed from the first phone inquiry, to the test drive, and when I drove the car off the lot. Rob and the whole Schaller team made me enjoy this car purchase because generally speaking, car buying is something most of us dread. Lastly, I never for once felt pressured to make a decision and the fact that they didn't use high pressure sale tactics was very refreshing. If you are looking a new or used car purchase I will not hesitate to recommend Rob and Schaller Acura. More

Both David and Rob took my financial needs into account when working with me on a used car. There was absolutely no pressure to buy and they recommended that I take all the time necessary to make a very im when working with me on a used car. There was absolutely no pressure to buy and they recommended that I take all the time necessary to make a very important decision. They made what usually is a dreadful experience into a rather uneventful but very productive and enjoyable situation. I received a very very nice car at a good price. They made me feel right at home which made this whole experience STRESS FREE!!!! They are extremely knowledgeable when it comes to their vehicles, but more then that they are really nice and genuine people. I will continue to bring all of my vehicles to be serviced at Schaller Acura and when the time comes for me or a member of my family to purchase another car I will definitely go to Schaller Acura! Thanks Rob Horton and David Wiltse you guys are the best. Bill Limero More

My experience buying a new TL at Schaller Acura was truly exceptional. The entire transaction, from test-drive through purchase, was very professional - no games, no long waits for information. I felt like I exceptional. The entire transaction, from test-drive through purchase, was very professional - no games, no long waits for information. I felt like I got a good deal on a great car and was treated with respect and honesty. I couldn't have asked for a better buying experience. More