Schaller Acura

Quality Dealer that treats you right I had James Merrill as a sales rep and he was very attentive and helpful throughout the whole process. Him and the dealership took care of all my need I had James Merrill as a sales rep and he was very attentive and helpful throughout the whole process. Him and the dealership took care of all my needs with minimal effort required from me. They made it easy and continue to be supportive after the purchase. More

Customer As always the staff at Schaller are exceptional . James was very thorough and explained all if the ins and outs of the car very well. Thank you for As always the staff at Schaller are exceptional . James was very thorough and explained all if the ins and outs of the car very well. Thank you for a great experience! More

Love at first sight, I just didnt know it yet. I purchased a 2013 Honda Civic EX-L used from this place. I had gotten into a car wreck and my car was deemed totaled. The day after I received I purchased a 2013 Honda Civic EX-L used from this place. I had gotten into a car wreck and my car was deemed totaled. The day after I received a check from the insurance company for my totaled Mazda 3 hatchback I started shopping for a new vehicle. The very first dealership I stopped at was Schaller Acura In Manchester,CT. James Merrill greeted me, he was helpful passionate and extremely friendly. He never pressured or hassled me, nor did he even take down my information, it was like he knew all along I'd be back! I took it for a test drive on a day that James had a day off, and I believe it was Bob Kenton that road along, he also was very knowledgeable and helpful. I left undecided. It took me 2 weeks of searching dealerships and internet adds CONSTANTLY before I came back to talk with James. He was awesome, he discussed at lengths about my options, cars in the area, and pretty much anything, He really knows his stuff. I left, knowing the next morning I would be working out a deal for my new car. I spoke to James Merrill and Brian Savo the next morning. and within a few hours I was on my way, they worked with me with financing and overall were just completely honest and knowledgeable I appreciate that. I highly recommend, and I will, 100 percent be returning for another vehicle at some point. Thanks so much! -Joe B More

My second Acura MDX 11 years ago we bought a 2003 MDX from Schaller Acura and after 332000 miles, we decided it was time to buy a new one. So we went back to Schaller Ac 11 years ago we bought a 2003 MDX from Schaller Acura and after 332000 miles, we decided it was time to buy a new one. So we went back to Schaller Acura and with the help of Jim Merrill we bought a 2014 MDX with 33 miles on it. Jim was great to work with as we went through the options we wanted on the new car and once we got the new car he sat with us in the car for over an hour going over the various radio, navigation, phone and information buttons, pages and settings. Special thanks also to Dave Wiltse, Brian Coughlin and Joe DeLaCruz for 11 years of top notch service and advice on my 2003 MDX, without them I never would have made it to 332000 miles and still counting. I look forward to working with them over the next 11 years on both MDXs. Thanks also to Brian Savo who called me during his vacation to let me know that everything had gone through fine with the financing options. More

The dealership for product knowledge & professioalism While everyone was professional,pleasant and easy to work with, we really need to single out James 'Merrill. We have been purchasing vehicles since t While everyone was professional,pleasant and easy to work with, we really need to single out James 'Merrill. We have been purchasing vehicles since the 1960s, usually every 3 to 4 years, and do not exaggerate when we say we have never worked with a sales person who knows so much about his product. In addition we could not be more amazed at his ability to demonstrate every button, item,etc. in the vehicle's interior including the technology package. He took the time, didn't rush, answered all questions, If ever Acura needs someone to train salespersons on how to demonstrate vehicle functions to customers, he's the one. There is not one thing we don' t know about this car after his explanations. In-addition he has followed up,as he said he would, with us since the purchase. He did such a good job the first time, we haven' t had questions or needed anything. If we had not had such an exceptional overall experience at schaller's we would not have taken the time to write this review. We would definitely recommend Jim and this dealership to others . Fran and Tony Cote More

New Acura MDX We found Teri Lupacchino and the general manager to be very professional and straight forward in their dealings. They made purchasing the car a simpl We found Teri Lupacchino and the general manager to be very professional and straight forward in their dealings. They made purchasing the car a simple process and we felt we were fairly treated. We would highly recommend Schaller and will be using them to service our new MDX. More

2015 RDX Purchase Jim was our initial contact when visiting the dealership to explore purchasing an RDX. He was extremely helpful in explaining the new technology featu Jim was our initial contact when visiting the dealership to explore purchasing an RDX. He was extremely helpful in explaining the new technology features of the RDX which ultimately led to our purchase. Jim is very knowledgeable about the details of he features and options in the vehicle. He spent a couple of hours walking us through the set up of all the normal controls and the navigation, audio, phone operations when we picked up the RDX. He offered to provide any additional assistance we felt necessary and followed up to ensure we were comfortable with the vehicle. We strongly recommend both Jim and the dealership. More

Buy your next vehicle from these people. The experience was quite pleasant from the time James held open the door for me to enter when I first arrived until I drove out of the dealership. Ja The experience was quite pleasant from the time James held open the door for me to enter when I first arrived until I drove out of the dealership. James is a professional who knows how to sell his product in a manner that is relaxed and low key yet always there to answer any questions. He let me inspect several vehicles and never "hovered " over me which allowed the space to get a good look at the product. The other two employees involved to complete the sale were equally as pleasant and professional. Great job guys! More

very satisfied have dealt with same dealer for 25 years. always received excellent service.new car purchase was made as convenient as possible.no complaints in overa have dealt with same dealer for 25 years. always received excellent service.new car purchase was made as convenient as possible.no complaints in overall experience. More

Just like Goldilocks At our initial inquiry online and then the followup, we found Teri Lupacchino's initial calls to us helpful - - and not too many calls or too few - - At our initial inquiry online and then the followup, we found Teri Lupacchino's initial calls to us helpful - - and not too many calls or too few - - just right, like Goldilocks and the 3 Bears. She answered all of our questions - - with not too much info or too little - - just right. And then we came in and negotiated the trade-in of our car and the purchase of a new Acura MDX. The trade-in price and the new car price was not too little or too much - - just right. Mission accomplished. Thanks, Teri. More