Schaller Acura

Our niece just purchased an ILX from another dealership and we had a used safety inspection completed at Schaller Acura. Having worked in the auto industry for 5 years on the service side, I really wasn't and we had a used safety inspection completed at Schaller Acura. Having worked in the auto industry for 5 years on the service side, I really wasn't expecting much. Service departments in general have a lackluster reputation, and with COVID happening, I was expecting a substandard interaction. However, I was happily surprised. From my first interaction when making the appointment all the way through picking up the vehicle, everything was spot on. Jason Stone was more than willing to work with the other facilities third party warranty and get everything Schaller found during their inspection corrected. They ended up having to order a few parts and provided a loaner vehicle so we could make the drive back home to MA. Jason also kept us updated every step of the way and provided a recap of everything they did to the vehicle when we came to pick it up. This is what dealership service should be. This is the sort of experience you should have every time you bring your Acura to be serviced, or any make for that matter. It's clear that Schaller Acura has a team of dedicated professionals that know what they are doing and how to treat their customers. More

This is the best Acura dealership around! I just leased my 4th vehicle through Schaller and Jeff Norwood and it has always been a great experience. They are always available to answer any questions and th my 4th vehicle through Schaller and Jeff Norwood and it has always been a great experience. They are always available to answer any questions and they want their customer satisfied which I truly am. If you are in the market for an Acura definitely go to Schaller Acura in Manchester CT More

This is the second new car I have bought from this dealership and I could not be happier. The process is painless, quick and fair. I also bring all my vehicles here for service they are simply the bes dealership and I could not be happier. The process is painless, quick and fair. I also bring all my vehicles here for service they are simply the best. More

This is my first time working with Schaller and it won't be my last. I had the pleasure of working with Mike Bansak during my RDX purchase, and it was great. Mike was very responsive to my inquiries and eve be my last. I had the pleasure of working with Mike Bansak during my RDX purchase, and it was great. Mike was very responsive to my inquiries and even sent me photos of the RDX I had an interest in, because I'm from out of town. I traveled over 100 miles to Schaller for my purchase and it was well worth it. Thanks again to Mike for all of his help in making my experience a great one. More

Just purchased a 2021 Acura RDX from Schaller and the entire experience was excellent. From an extensive test drive to the final purchase process Schaller and my sales contact (Michael Bansak) were respo entire experience was excellent. From an extensive test drive to the final purchase process Schaller and my sales contact (Michael Bansak) were responsive to all my requests and very honest and straightforward. They offered a competitive price and informed me about special financing from Acura that resulted in further discounts. I also chose Schaller because of the sterling reputation of their Service Department. I highly recommend Schaller Acura in Manchester CT. Ask for salesman Michael Bansak for outstanding service. More

Excellent customer service, great sales people very knowledgable. Listened to my wants for me new vehicle and helped me to find the perfect car for me. knowledgable. Listened to my wants for me new vehicle and helped me to find the perfect car for me. More

I had a very pleasant first time experience at Schaller Acura. My family has purchased vehicles from Schaller Honda in New Britain over the years. Acura. My family has purchased vehicles from Schaller Honda in New Britain over the years. More

All Service Advisers in service department- Joe DeLaCruz, Brian Coughlin, Jason Stone are very trustworthy, and provide excellent Customer Service. Jason went above and beyond normal customer service, throu Brian Coughlin, Jason Stone are very trustworthy, and provide excellent Customer Service. Jason went above and beyond normal customer service, through Acura Corp to schedule and get the required service accomplished on my MDX. No matter who greets me at Schaller Service Department I know they are going to provide Excellent Customer Service! More

It was pleasure work with Mitch. Service was great, easy . Would recommend him to my friends. We really like our car and see working with Mitch in the future. . Would recommend him to my friends. We really like our car and see working with Mitch in the future. More

From start to finish Mitch Miller(Sales Dept.), showed "superior" customer service skills; he was exceptional, knowledgeable and thorough. Mitch never waivered from wanting to meet my needs and his patien "superior" customer service skills; he was exceptional, knowledgeable and thorough. Mitch never waivered from wanting to meet my needs and his patience was "top notch"... which was huge for me!! Brian Savo(Finance Dept.),"money man" was on top of everything; he was straightforward, accommodating and fair. His attention to detail was seamless, which sealed the deal for me!! I really enjoyed my experience at Schaller Acura and was amazed at how painless and quick the entire process took. More