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Schaller Acura
Manchester, CT
1,141 Reviews
Serving the Greater Hartford and Manchester area since 1986, Schaller Acura, located at 345 Center St. in Manchester, CT, is your premier retailer of new and Certified Pre-Owned Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,141 reviews
January 07, 2011
This is the third Acura I have purchased from this dealership. There are two reason why I would recommend this dealer. First the sales staff is professional and courteous. They have a nice balance dealership. There are two reason why I would recommend this dealer. First the sales staff is professional and courteous. They have a nice balance between wanting to sell you a car and letting you do it on your terms. But the service at this dealership is second to none. Brian and his team always go the extra mile. Examples, I asked to have a major service and have the tires rotated. They called and said the wear was even on the tires and it wasn't necessary. They have changed fuses on the spot without an appointment and honored other dealership coupons. I have all my cars serviced there even the non-Acura models. I would recommend them without hesitation. More
by bhowe1
Employees Worked With
Teri Lupacchino, Teri Lupacchino
January 07, 2011
Sadie, was the best.....totally enjoyed the experience....she was very friendly and was very knowledgeable...at no time did I feel pressured but she was always engaging. I bought other cars at experience....she was very friendly and was very knowledgeable...at no time did I feel pressured but she was always engaging. I bought other cars at the Dealership but this was the best experience......I not only want to buy my next car from Schaller I want to buy it from Sadie.... My wife Lynn also totally enjoyed the experience as well... More
by petecasa
Employees Worked With
Sadie Bride
January 07, 2011
Schaller Acura is one of the premier luxury car dealers in the area and they live up to their "luxury service" reputation each and every time I visit the dealership to have my car serviced. From the sales in the area and they live up to their "luxury service" reputation each and every time I visit the dealership to have my car serviced. From the sales process with Teri, to my 2-3 times a year visits with Brian and staff in Service, the folks at Schaller are friendly, informative, and always go the extra mile to be sure I remain happy and satisfied with my purchase and ongoing service. I highly recommend this dealership. More
by smashbacher
Employees Worked With
Teri Lupacchino, Brian Coughlin, Teri Lupacchino
January 07, 2011
Teri Lupacchino was a dream to work with. I never felt pressured when I bought my car. She explained everything in detail. Since I bought my car at the end of the model year, she even went as far as to t pressured when I bought my car. She explained everything in detail. Since I bought my car at the end of the model year, she even went as far as to tell me the differences between the newer model year and the one I bought. She even moved the delivery of my new car up for my convenience on short notice. Since purchasing the car, when I am in for services we still talk and to me, it seems like I am speaking with a friend, not a sales person. These are the reasons I have rated Teri with the highest ratings possible. She deserves them! More
by tfrodyma
Employees Worked With
Teri Lupacchino, Teri Lupacchino
January 07, 2011
Have dealt with Schaller Honda (New Britain) and Schaller Acura (Manchester) since mid-1980's. Have never been unhappy with sales teams or service teams/quality. Sales team at Acura is very knowledgable, low Acura (Manchester) since mid-1980's. Have never been unhappy with sales teams or service teams/quality. Sales team at Acura is very knowledgable, low key and a pleasure to work (negotiate) with. The service teams are also very easy to work with and generally give the right answers. I have been completely satisfied with the entire experience working with Schaller and plan to continue to do so for may years to come. More
by carlgal
Employees Worked With
Brian Sheppard, Brian Coughlin, Teri Lupacchino, Teri Lupacchino
January 07, 2011
Rob is a very courteous sales representatives. I Rob is a very courteous sales representatives. I purchased my Tl in 2006 and I have used Schaller of Manchester Connecticut a few times since then Rob is a very courteous sales representatives. I purchased my Tl in 2006 and I have used Schaller of Manchester Connecticut a few times since then. Every time I have encountered Rob....he always remembered me and took the time to say hello and ask if he would do anything for me and my TL. He is a great addition to your staff. These days it's nice to deal with a down to earth, with the times, genuinely concerned individual . BRAVO Rob! P.S I Love my 2006 TL. Rob. I'll be in the market for a NEW Acura in say...Feb. So I'll see ya then. I owe about $2000.00 on the TL and want to keep my payments where they are and get an even better deal that you gave me for my last TL. I maybe in the market for the SUV Acura...we'll see. Be Well. C- Ya soon. Oh.....I may even consider a used Cadillac...the newest sport model...beautiful!!!!! Peggy Sue Furrow 860-539-0924 peggyjumps@yahoo.com More
by acura2006
Employees Worked With
Rob Horton, Rob Horton
January 07, 2011
We have bought 2 2004 Acura MDX from Schaller and the crowning achievement of this dealership is the GREAT CUSTOMER EXPERIENCE in the service department. WE bought Certified PreOwned and we love both the crowning achievement of this dealership is the GREAT CUSTOMER EXPERIENCE in the service department. WE bought Certified PreOwned and we love both the cars and they have had limited issues with repairs because of the great communication between the service reps Brian and Dave. They work very hard at making everything right and keeping the repairs fair priced and done timely. Teri Lupacino sold us both MDX's and it was a very smooth and quick paced transaction. More
by craigcowles
Employees Worked With
Teri Lupacino, Bryan and Dave in Service, Brian Shepard, Teri Lupacchino
September 29, 2009
Recently I test drove and made an offer on an Acura MDX. The sales manager and I went back and forth about the price before finally agreeing to one. On the day that we agreed, I spoke to the sales manager The sales manager and I went back and forth about the price before finally agreeing to one. On the day that we agreed, I spoke to the sales manager and told him I was "very interested" and would be coming to the dealership that evening. I then called back and got his voicemail where I left a message asking if he wanted my credit card number to hold the car. I never got a call back. I arrived at the dealership (after driving over an hour) to pay for the car only to find that he was in the process of selling it to someone else for more money. The dealership gave no courtesy call even though they knew I was traveling far and we had AGREED on a price. They even tried to sell me an almost identical car for $800 more. This was a very unprofessional and sneaky/shady thing to do. More
by Dial
Employees Worked With
Brian Shepard
February 03, 2009
We have always used Schaller for purchase and service. They have exceptional sales and service over the years. However, this past year they have failed to fix things indicated, David was rude (the so- They have exceptional sales and service over the years. However, this past year they have failed to fix things indicated, David was rude (the so- called service manager), and the problem is still unresolved on a new 2008 tls which is a surprise from a car company with the price structure associated with these cars.I hope this is not the direction this company is turning. More
by sparkle
Employees Worked With
David Wiltsi
January 25, 2008
Very low pressure dealership. I went on a test drive and didn't get beat up. I explained that I was putting the TSX on the short list. I haven't bought the car yet, but will probably buy here. It's also an didn't get beat up. I explained that I was putting the TSX on the short list. I haven't bought the car yet, but will probably buy here. It's also an hour away from home but I like this dealer far better than the one in Milford, CT (pricing is way too high!) More
by family guy
Employees Worked With
Rob Horton, Rob Horton
