Schaller Acura

Teri Lupacchino was the perfect sales representative for us. She was efficient, professional and friendly and not at all pushy. She kept us informed on the status of the delivery of our TSX and made shoppin us. She was efficient, professional and friendly and not at all pushy. She kept us informed on the status of the delivery of our TSX and made shopping for a new car a truly wonderful experience! More

I have been buying cars from Schaller for 22 years and having them serviced there. I have made my last 5 purchases through Teri Lupacchino. Dave Wiltsie has been the services manager the entire time. Sinc having them serviced there. I have made my last 5 purchases through Teri Lupacchino. Dave Wiltsie has been the services manager the entire time. Since I am still with Schaller after 22 years, I am obviously well pleased with my purchasing and servicing experiences. mcg More

I had my first Acura, a 1999 TL, which I had serviced at Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think i Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think it needed a certain repair, they would be honest enough to let me know it didn't need it or the repair was to a lesser degree than I anticipated. They provided me with a loaner car or shuttle service when needed, always free of charge (and they don't make you fill the gas tank for the fuel used!) It was because of my great experience with the vehicle and Schaller's service department, that I returned to Schaller when I was ready to make another Acura purchase. I bought a CPO MDX from Teri Lupacchino, who was very knowledgable about the brand. She never needed to refer to a manual and was able to answer all my questions. I had contemplated getting another Acura for several years before actually making my purchase, and she remembered me as if I had just introduced myself. It is refreshing to deal with a luxury car dealership that doesn't have an "attitude", is completely professional and makes you feel welcome. More

Teri is very helpful and very responsive to questions, phone calls etc. The service dept. is great. If something does not need to be fixed it won't be. They are very honest and straight forward Have b phone calls etc. The service dept. is great. If something does not need to be fixed it won't be. They are very honest and straight forward Have been going there since 1995. The folks are very helpful and very friendly. More

Did extra work for nothing. Buffed out some paint residual from scraping a garage door and then touched up the paint on the car. They were very friendly and helpful. Took me through all details ver residual from scraping a garage door and then touched up the paint on the car. They were very friendly and helpful. Took me through all details very thoroughly. There we no surprises. They call when they said they would and the car was ready when they promised. More

We recently purchased an RL from Schaller Acura. This is our second Acura (we already own an MDX). Our great experience with the MDX and with the Schaller dealership is the primary reason we settled on the our second Acura (we already own an MDX). Our great experience with the MDX and with the Schaller dealership is the primary reason we settled on the RL. We have had an excellent relationship with the Schaller service department with our MDX for the past 2 years. Our purchase experience with the MDX was outstanding, and we specifically sought out Rob Horton (who sold us the MDX) to try to duplicate the experience with the RL. We were not disappointed. Rob's knowledge of the cars is excellent, and his drive to understand our questions and concerns and make sure we had all the right data to make an informed decision was outstanding. He made us feel that his primary concern was us, and not just closing a sale. When we took delivery of the RL, he spent the time to make sure we had a good understanding of the car, including discussions about the differences between the RL and our MDX. When we drove off, we just felt great about the experience and knew we had made the right decision. More

I rated this dealership high due to its professionalism. They are also very friendly and helpful. Sales person Teri has always been extremely helpful when I need a new car. Service dept. excellent and the They are also very friendly and helpful. Sales person Teri has always been extremely helpful when I need a new car. Service dept. excellent and they very receptive to my needs. This is why I would highly recommend this dealership. More

Since 2003, we have bought/leased 7 vehicles from Teri Lupacchino and Schaller Acura; clearly we couldn't be happier with our experiences there! Teri makes the sales process so effortless and enjoyable. Lupacchino and Schaller Acura; clearly we couldn't be happier with our experiences there! Teri makes the sales process so effortless and enjoyable. Her knowledge of the entire vehicle line-up is flawless, and is always very willing to take whatever time is needed to ensure our needs are met. The "price settling" process is always competitive, fair, and headache free. Needless to say, I offer Teri's name (and Schaller Acura) any time I come across someone in the Acura market. The service department is also exceptional. Convenient times, reasonable wait times, and above average waiting area are key and appreciated. The folks in the service department always ensure to inquire if there are any problems, or anything else they can help with, everytime you are there. The entire Schaller Acura family is very pleasant and personable. Whenever I am there for service, it is like seeing a bunch of old friends, with many small converations catching up with folks. Overall, a very positive experience (everytime!). More

This was my second automobile purchase from Schaller. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. If inquiring through internet, Teri Lupachino will likely be your contact. She's been my contact for both purchases and she's outstanding. Responsiveness is incredible - gets back to you quickly, even if in off-hours. The business folks are also very nice - very knowledgable. Again, same folks I dealt with over 3 years ago (Brian and Brian, though forget their last names). Finally, the service department has the nicest people working in it of any dealership I have encountered. While I have only had maintenance done at Schaller, there have been some questions and issues that I wasn't sure about - they never tried to take advantage or create a cost for me. More

I was happy with the overall buying experience, Bob was knowledgeable of the vehicle. There was no high pressure sales. Upon delivery of the vehicle Bob took the time required to expalin all the features a knowledgeable of the vehicle. There was no high pressure sales. Upon delivery of the vehicle Bob took the time required to expalin all the features and set up all the personal settings for me and my wife. I love the vehicle. I would recommend Bob and the dealership. More