Schaller Acura | Page 101

It was time for us to replace our 2007 Honda Civic. We were very interested in upgrading to a similar sized vehicle. Acura's ILX fit the bill. We were directed to our sales contact, Joe Sanchez, who pro were very interested in upgrading to a similar sized vehicle. Acura's ILX fit the bill. We were directed to our sales contact, Joe Sanchez, who professionally showed us the ILX and let us take it for a test drive. Joe was knowledgable and professional. We did not buy the ILX on the day of the test drive. We wanted to go home to think about it. Joe contacted us via email and one follow up phone call to see if we had made any decisions. I thought his level of contact was ideal...it showed interest without being pushy. We ended up making another appointment with Joe to buy the car. Joe was, once again, courteous, knowledgeable an professional. He went above and beyond by offering the car to us that day....which suited our schedules much better than having to come back. Once the car was prepped, Joe reviewed all the intricacies of the vehicle, which were numerous. Joe was patient with us as we tried to absorb all the car had to offer. After we took possession, Joe followed up with a call and an email inquiring if we had any further questions, etc, which was much appreciated. I would definitely recommend Joe and the entire staff of Schaller Acura. And, we will most definitely return ourselves - when the time comes for another new vehicle! More

My Ford Explorer (the first and last Ford I'll ever buy) died. On the recommendation of several friends and my mechanic, I decided to check out Acura, and on the specific recommendation of one friend, I co died. On the recommendation of several friends and my mechanic, I decided to check out Acura, and on the specific recommendation of one friend, I contacted Teri. I have been driving for 40 years and just wanted to get a new car quickly without any nonsense. Teri was easy to contact, got me in for a test drive on the day that I called, helped me figure the best options for me with no baloney and no pushing of unwanted stuff, and I had the car I wanted three days later. Any contacts with other personnel at Schaller were pleasant, efficient and businesslike. My RDX actually has made me enjoy driving again, and thus far is meeting or surpassing its fuel efficiency rating. More

After having some not so good service at another Acura dealer, my husband and I decided to try Schaller to find a used TL. We are so happy we did. Jim Merrill worked with us, found a car for us and provi dealer, my husband and I decided to try Schaller to find a used TL. We are so happy we did. Jim Merrill worked with us, found a car for us and provided excellent customer service. When we first visited Schaller they did not have a car available that met our needs. Jim promised he would call us when a car came in that did. Happily a few weeks later we received a call from Jim and he found the car I am driving today. Jim was patient, answered all my questions and made the entire process easy. I would recommend Jim and Schaller to anyone. More

I live in Western Mass, so it is a trek to get to Schaller Acura but it was worth it. James Merrill was easy to work with - very straightforward and patient as I shopped around. He and Brian in fin Schaller Acura but it was worth it. James Merrill was easy to work with - very straightforward and patient as I shopped around. He and Brian in finance were very accommodating. They minimized the number of trips I had to make to the dealership, and when it was time to pick up my MDX, they sent a driver to Massachusetts to get me. All in all a great experience. More

I have been a Schaller Acura customer since 1991 and have never considered leasing or buying another vehicle. As a matter of fact, Teri was new to the dealership at that time. From 1991 - 2003, I leased never considered leasing or buying another vehicle. As a matter of fact, Teri was new to the dealership at that time. From 1991 - 2003, I leased a Legend followed by the RL. In 2003, I purchased my own vehicle, an MDX touring model. It was only 2 weeks ago with 163,000 miles on the MDX, that I decided I wanted to purchase another MDX. I was torn because my 2003 was still running great! The service department has been excellent in scheduling my routine maintenance and providing a loaner so I could have access to a vehicle during the day. Dave and Brian have been there as long as I can remember. The extended hours complemented my work schedule. The sales department is very professional and responsive. I emailed Teri inquiring about 2012 MDX availability. Within minutes she responded and the next day my paperwork was beig processed. Teri is very knowledgeable and takes the time to answer questions. Like I said, I had a hard time parting with my 2003, but I never felt I was being pushed into a sale. I now have almost 800 miles on the new MDX. Another great decision! More

We were very satisfied with the level of service and experience we had purchasing a new car. James really listened to us and did his best to accomodate us during the sales process. Would definitely re experience we had purchasing a new car. James really listened to us and did his best to accomodate us during the sales process. Would definitely recommend anyone thinking of buying an Acura to visit Schaller before going to any other Acura dealers. More

Wonderful sales experience -- they understand the value of a long term relationship, working in an open and honest manner, and follow through with great service. of a long term relationship, working in an open and honest manner, and follow through with great service. More

Great people! Joe gave a thorough overview of available options and did not push a sale on us. I would definitley work with Schaler Acura again. options and did not push a sale on us. I would definitley work with Schaler Acura again. More

We bought 2 new vehicles from Teri over the course of 1 week, recently. I leased an MDX and my wife bought an RDX. We couldn't be more pleased with the manner in which Teri conducted both transactions. week, recently. I leased an MDX and my wife bought an RDX. We couldn't be more pleased with the manner in which Teri conducted both transactions. Her product knowledge of both vehicles enabled us to make informed decisions on the models and accessories we chose, easily and quickly. The process of negotiating our deals was straightforward without any game-playing. Additionally, Brian the Finance Manager, handled the business dealings professionally and with accuracy. These recent transactions were our first dealings with Schaller Acura, and among the most pleasant car-buying experiences ever. We replace our vehicles fairly often and intend to keep Schaller Acura at the top of list. More

My wife and I recently bought an MDX from Joe Sanchez. After horrible car buying experiences in the past, me and my wife were a bit guarded when we visited Schaller Acura, we were ready to expect stereoty After horrible car buying experiences in the past, me and my wife were a bit guarded when we visited Schaller Acura, we were ready to expect stereotypical shady sales people as well as, being pressured into a sale. Once we arrived at the dealership, we were greeted with a smile and an and an pleasant hand shake by a young, yet very professional individual who introduced himself as Joe. Rather than trying to sell us a car instantly, he showed us his showroom, offered us coffee, and most importantly, he asked us what we were looking for in our next car. (Other places we had visited, we're quick to point us to a vehicle we weren't even interested in.) Joe went ahead and showed us the MDX, based on the way we described our next car. He was able to present the vehicle in a very pleasant manner, and was able to point out the benefits that the features on the MDX offered. After the presentation came the test drive, in which Joe took us down a series of roads that felt as if they were from a car tv ad, in addition, he showed no hesitation to let us sample the product accordingly. Once all was set and done, my wife and I thanked Joe for his time since we still needed to look at other suvs. During the hour we spent at Schaller we never felt rushed to buy, that itself feel different. A day after we met with Joe, he gave us a follow up call to ensure that all questions were answered, he also left an open invitation to return to the dealership if we wished to do so. Three weeks after our original meeting we went back to pull the trigger. The negotiation was smooth, and the delivery was flawless, we even received a 1 hour lesson on how to use the features on our car. This has been an unexpected, yet pleasant car buying experience and we owe it all to Joe Sanchez. More