Schaller Acura

Found just the car I was looking for at a great price while shopping on-line. Visited the dealer to try the car out and was introduced to James. He let me test drive the car, absorb the experience and while shopping on-line. Visited the dealer to try the car out and was introduced to James. He let me test drive the car, absorb the experience and take in the information. He was very patient and understanding, not pushy at all. In fact he was sincerely interested in me. He was actually more concerned that I made the right decision then selling the car! As I considered the purchase he welcomed me to test drive the car again. Once we negotiated a price (in which he was very respectful), James made sure the process was easy for me, quick and convenient. He also made absolutely certain every single commitment was made. Best experience I have ever had. Hands down. More

Just picked up our third Acura from Schaller, our 2nd MDX, we also have a TL. Teri & Jim were very friendly and professional.Negotiated a fair price{free would have been a great price}. Very informative MDX, we also have a TL. Teri & Jim were very friendly and professional.Negotiated a fair price{free would have been a great price}. Very informative, patiently explained all the workings of the new car. Not pushy. service is great at this dealer. More

On my first visit to the dealership, I only asked that I be shown the differences between the RDX and the MDX. Jeff took me to the back lot and showed me both vehicles. At that time, I declined the offer t be shown the differences between the RDX and the MDX. Jeff took me to the back lot and showed me both vehicles. At that time, I declined the offer to test drive the cars. Two weeks later we returned to the dealership for a test drive. During the drive Jeff took the time to explain the features and controls in the RDX. We returned about a week later to purchase the auto. Our sales experience at the dealership was superior to the three other dealerships that we visited during the buying process: 1) the salesman took the time to explain all of the features of the car even though it was clear that we were just looking. 2) the appearance of the staff and office was more professional than others visited 3) the follow up by the salesman was professional and consistent and not annoying. 4) the pricing process flowed smoothly. 4) during the closing process we were given the opportunity to purchase additional items and services but there was no had sell to do so. I highly recommend this dealership. More

Great experience and would definitely use again and recommend to family and friends. Knowledgeable staff, friendly and eager to please. I was able to make a deal with minimal hassle and walked away w recommend to family and friends. Knowledgeable staff, friendly and eager to please. I was able to make a deal with minimal hassle and walked away with a beautiful vehicle. Definitely walked away a satisfied customer! More

Bob was easy to work with and provided a detailed and non pressured way to learn about the vehicle. Bob and Schaller were open to price negotiation and provided a an excellent overall sales experience. pressured way to learn about the vehicle. Bob and Schaller were open to price negotiation and provided a an excellent overall sales experience. More

I was concerned about which dealership to choose from after relocating to this State. I was very impressed and happy with how I was treated. They also work on other make & model vehicles so I will bring after relocating to this State. I was very impressed and happy with how I was treated. They also work on other make & model vehicles so I will bring my Toyota here as well. More

Spent the better part of several days comparing many Spent the better part of several days comparing many Honda CRV's available at area dealerships. While price was certainly a large consideration Spent the better part of several days comparing many Honda CRV's available at area dealerships. While price was certainly a large consideration, we also factored in the ease and comfort of purchasing a used car. Many times the instant pressure and annoyance of a sales person intrudes on the experience of "looking " a car over. While I appreciate the effort, it detracts from the car buying experience. Using cars.com to narrow the field, Schaller Acura had exactly what we were in the market for. When we arrived, we were given ample "alone" time to view the vehicle and when we wanted to "kick some tires and check the interior" James obliged us immediately and was available without being intrusive. The test drive went well and he was quick to answer all my question-even with a product that was not inline with the dealership brand. When we returned he went right to the service advisor and relayed all the answers to my tech questions i.e. SH-AWD/ RT4WD. We already had financing through Bank of America ( which I recommend as much as I do the dealer/salesman) It was just a price option and we quickly agreed. While I was tired and had car fatigue, the price was fair. I want to add at this point that the vehicle had two small hiccups. The first was noticed during inspection of the vehicle and was promptly serviced-amazingly quick and I am glad they offered the immediate service. The second was the keys issued to us upon purchase. While we received two keys, only one was remote entry/alarm and the second was a valet only key that would only open the driver door and ignition. I contacted James the following day ( as I felt that the vehicle was sold with 2 remote entry key fobs + 1 valet ) that the high price of another remote access key with chipset and programing should have been discussed during negotiations. But this was clearly my mistake and as this is not an Acura product, I assume no blame or error on the salesman. In the end, James and his managers helped us much better than I could have expected. No pressure, no hassle, no drama, no vulture crowding us while we talked and this purchase was the easiest time I have ever had purchasing a used vehicle. The paperwork was quick and painless and the car was detailed better than new. It was rainy but the detailer deserves kudos as well! More

Oustanding dealership to work with. Have purchased 3 new Acura's, sevice my Toyota and never have had an issue that they could not fix to my satisfaction. Best dealership I have ever worked with. Service M Acura's, sevice my Toyota and never have had an issue that they could not fix to my satisfaction. Best dealership I have ever worked with. Service Manager Dave Wiltsie is super. Very responsive and very knowledgeable. Rob Horton is always following up if I have any concerns or thins I can not figure out in the new vehicle! I can not say enough about this business. I highly recommend the product and the service. More

Dealership was a bit out of my way, but had the car I wanted. Bob was good with questions, certainly friendly & followed up well & kept the BS to a minimum. wanted. Bob was good with questions, certainly friendly & followed up well & kept the BS to a minimum. More

Schaller's reputation for service was only heightened by our experience with Jim Merrill. He made our second purchase at Schaller today one of the best we've experienced and was impressed with the time Jim our experience with Jim Merrill. He made our second purchase at Schaller today one of the best we've experienced and was impressed with the time Jim gave to us in narrowing down the options for the purchase of a used MDX. Jim gave us an in creditable amount of time to insure we understood the product we were considering; how it operated and how it contributed to the driving experience. Technology is great but without Jim’s guidance in walking us through the basics of the vehicle we’d still be on page 5 of the operating manual. We will highly recommend both Jim & Schaller to our friends and family when they see and experience our awesome 2012 MDX. More