Schafer Chevrolet

Seems good at first, but then a big joke UPDATE on 5/16: Received a call from service on 5/13 and they said they ordered the wrong part and that it would be in 5/15. And in their response bel UPDATE on 5/16: Received a call from service on 5/13 and they said they ordered the wrong part and that it would be in 5/15. And in their response below, they said it was out of their control. Really? I recently bought a 2013 Malibu from here and I was impressed at first, thought I got a good deal, and then that's when it all fell apart. I had several issues come up only a month after purchasing the car, so I took it in to their "service" center for work on 4/30. It has now been 2 weeks and they didn't even start working on it. Only reason I brought it back was because I haven't even had the car for 2 months yet and it's already causing problems. I have called numerous times to check on MY vehicle that I bought and see how it is going, and low and behold no one would call. This has now happened 3 times. They will gladly go out of their way for you to sell you the car, but after that you're nothing. Very displeased with this dealership and will never be coming back again after my so called "service" is finally done. More

My experience So this place was pretty awesome I had traveled over 2 hrs to look at a truck and they had the best prices in a 150 mile radius of me. Dan kuchek was So this place was pretty awesome I had traveled over 2 hrs to look at a truck and they had the best prices in a 150 mile radius of me. Dan kuchek was my salesman and he was very Thorough very honest no sales pressure type of guy. Glad I made the trip. More

Eric is a Great Sales Rep for Schafer Chevrolet!!! From the moment he answered the phone,—Eric was calm and professional and knowledgeable and efficient in handling my inquiry....I was Looking to Make From the moment he answered the phone,—Eric was calm and professional and knowledgeable and efficient in handling my inquiry....I was Looking to Make Progress on a used 2104 GMC Yukon—and he made it happen...he also forwarded his cell phone number to me so I didn’t have to play phone tag when I had “quick questions.”....he even took a couple calls after hours—which kept the ball rolling....He is a Positive Asset to your team....Sincerely—Dan White/Traverse City, Michigan. More

Don't think vehicle was inspected Bought truck in Jan, when I picked up the truck had maybe 4 gallons of gas in it, just enough to get me down the road to fill up, After a month notice Bought truck in Jan, when I picked up the truck had maybe 4 gallons of gas in it, just enough to get me down the road to fill up, After a month noticed antifreeze was low and grease on garage floor (thought maybe it was from old truck) also 4 wheel drive seemed like it wanted to kick in half way but i put it in 4 wheel drive and took out right away and went away, this happened 2 more time during the winter, Recently herd grinding sound and took it in, (4 wheel drive again) Rear end seal was bad in rear end, and told me brakes looked like been bad for a few moths. Vacuum for 4 wheel drive was plugged needed solenoid and was low again on antifreeze, Dealer locally found leak coming from top radiator hose and several thing wrongs when I took it in for the recall that was issued for the F-150's while in for the recall had them check the truck over. mmmm after reading your response maybe you need to fire the tech that looked it over or maybe get him some glasses, I understand you dont want to make a used vehicle new again but you should at least fix them to where you shouldnt have to put any money into fist 2 months of owning it. Radiator hose and rear end seal would of went a long ways, Oh and maybe a full tank of gas!. I am a pretty high profile person in my home town and I will let everyone know what to expect when dealing with you guys!! More

Very thorough Tanya was so efficient and helpful. We were kept informed at all times about different vehicles and the one we purchased. Recommended your dealership Tanya was so efficient and helpful. We were kept informed at all times about different vehicles and the one we purchased. Recommended your dealership to friends and family More

First dealer car in a long time. The sales lady kara was very helpful and patient. I called on a few different trucks and told kara when id be there the following day and she had all The sales lady kara was very helpful and patient. I called on a few different trucks and told kara when id be there the following day and she had all of them ready when i got there More

Awesome experience very friendly and courteous employees took the time to listen to me and address any concerns I had not, not pushy definently a dealership looking out very friendly and courteous employees took the time to listen to me and address any concerns I had not, not pushy definently a dealership looking out for the customer and not just trying to make the sale would recommend to anyone looking for a new vehicle Tonya was a pleasure to help me find a new vehicle More

Great experience! Eric is very professional, friendly and polite. Great communication and made the sale quick and easy. I would recommend Eric and Schafer's to anyone! Eric is very professional, friendly and polite. Great communication and made the sale quick and easy. I would recommend Eric and Schafer's to anyone! Great deal on the car and they are dog friendly 🐶 More

Excellent customer service The dealership has a relaxed atmosphere, is clean, has a knowledgable and friendly staff with excellent vehicle quality and choice selections. Eric St The dealership has a relaxed atmosphere, is clean, has a knowledgable and friendly staff with excellent vehicle quality and choice selections. Eric Steward goes above and beyond in customer service. We bought two vehicles from Eric within one year's time and we do not plan to go to any other dealership in the future when we need a new truck to pull a camper (future goals). We drove an hour one way, and it was definately worth it. Thank you Eric for such a great car buying experience! We recommend Shafer and Eric S. if you are looking to buy a new or quality used car or truck! More

Great sales!! I had a really good experience with finding a new truck. Dan Kuchek was a terrific help. He went above and beyond what I anticipated! I will definitel I had a really good experience with finding a new truck. Dan Kuchek was a terrific help. He went above and beyond what I anticipated! I will definitely be contacting him for the next vehicle we buy. Only reason for not giving 5 starts is because i was told they wouldn't deliver across the bridge to Marquette and then when I talked to the driver he had informed me he delivered to Marquette the week prior. More