Scanlon Lexus of Fort Myers

Put away your thoughts of a 'used car salesman' - as Doug is the BEST! I had been looking for a few months for a very specific Lexus model/features. We found a car we were interested in online (Int as Doug is the BEST! I had been looking for a few months for a very specific Lexus model/features. We found a car we were interested in online (Internet) and called the telephone number. From the very first moment (now remember I was having to do this on the phone), Doug was very comfortable with which to work, diligent in his care to properly describe the car's features, and within 10 minutes had taken my verbal offer and received approval! This transaction was super smooth, and even when I arrived to pick up the car (Doug even picked me up at the airport as I live a 6 hour drive away), Doug worked quickly to get me into my new car and on the road fast. He even called me at 8:30 PM to see how my drive home was going! I would do another transaction with this man in a hearbeat. Thanks Doug! More

We looked around for a Honda Pilot online and ended up initially at Honda of Fort Myers. The experience there was not the best, so we went back online to continue our search. We found what looked like a initially at Honda of Fort Myers. The experience there was not the best, so we went back online to continue our search. We found what looked like a nice Pilot at Scanlon Lexus, so I emailed the internet sales rep from the site link. Doug Cahn, their internet sales rep, responded very quickly. We went in the next day to see the suv. Doug worked with us and was very helpful in answering questions. We could tell right away that this would be a much different experience from the honda dealership. Doug went out of his way to help us feel comfortable and was not pushy. He took his time and was very professional. If you are looking for a new or used car, take a look at Scanlon Lexus. Its obvious that they put a lot of value on customer service, which is lost on some dealerships. We ended up purchasing and are very happy with our new (to us) Pilot. We also had a very pleasurable experience with Susann. She helped us with all the paperwork and explained the warranties offered. More

Had received a call that Lexus was offering early turn in of our leased Lexus. Started us thinking about a new car. Visited several other brand dealerships. (had owned a Lexus for many, many years and was re of our leased Lexus. Started us thinking about a new car. Visited several other brand dealerships. (had owned a Lexus for many, many years and was ready for a change). Mark , the Sales Mgr. called me personally and wanted us to come back and talk. We have been dealing with Scanlon since moving to Fl in 2007 and was very pleased with the service dep't. My husband was having Dental Surgery in the area of Scanlon and I was killing time. Needed the car washed, so I went over to the dealership. While waiting for the car to be washed, I met Mark, nice guy, who introduced me to Ray Mathews. What a great guy. Has the patience of a "SAINT". Low keyed, extremely knowledgeable and a genuinely nice guy. He knew we were only interested in the RX350. Only one color appealed to me (Claret). They had 2 on the lot , both fully loaded and more than we wanted to spend. I told Ray that was the only car I would consider. Long story short, Ray & Mark made me an offer I could not refuse. It was the last day of the promotion. So, a deal was made. My husband kids me now that he hopes he does not need anymore dental surgery! More

The reason I chose to return to Scanlon Lexus to purchase my new ES350 was because of the outstanding service they provide. I have purchased 3 previous automobiles from Scanlon and have never been disappoint my new ES350 was because of the outstanding service they provide. I have purchased 3 previous automobiles from Scanlon and have never been disappointed. Dan Hoffman is my service consultant and has always been very professional and prompt in handling any service issues. Doug Cahn was my sales consultant on this purchase and did a great job in explaining the features of the ES. Doug is a true professional and made me feel good about my purchase. I feel like I received a "good deal"! More

Our sales person Ray Matthews was outstanding. He was competent, courteous and extremely knowledgeable about the product. He was very efficient with our time which we very much appreciated. We would high competent, courteous and extremely knowledgeable about the product. He was very efficient with our time which we very much appreciated. We would highly recommend him to friends and we know who we are going to go back to when the time comes. The Scanlon Dealership is very fortunate to have such an employee and we certainly hope he is appreciated. Thank you again Ray. Bette & Wayne Pitzer More

Without qualifications, my visit to Scanlon LEXUS to "look" at a Lexus LS460 turned out to be the BEST car- BUYING experience I've ever had, and I have bought dozens of cars. Scott Purgaric , my "Maste "look" at a Lexus LS460 turned out to be the BEST car- BUYING experience I've ever had, and I have bought dozens of cars. Scott Purgaric , my "Master Certified Lexus Sales & Leasing Professional" was exceptional. He answered all of my questions honestly and within about thirty minutes, I had been given a very fair trade price on my car and, I decided to buy the car. This event took place at 5:00pm on a Saturday. I told Scott I wanted the car that day--not Monday--and he informed me I would have it. He and the Finance Manager, Billy Dunn, (another exceptional Scanlon employee) stayed until almost 7:00pm to make it all happen. I left the dealership with a beautiful Lexus LS 460. Suggestion: Don't waste time and endure aggravation when searching for a car; start at Scanlon Lexus. If they don't have what you want, they'll find it and, they will be fair. More

contacts at the Scanlon dealership were clear,concise,honest , accomadating,friendly and appreciative of our business ! The " closing" process was on time and pleasant. A very enjoyable ex clear,concise,honest , accomadating,friendly and appreciative of our business ! The " closing" process was on time and pleasant. A very enjoyable experience as a automobile experience can be ! More

My wife and I purchased a certified Lexus RX 350 on March 21. I had gone to Scanlon to view their inventory and was met by Ray Matthews. We took a test drive of the vehicle I eventually purchased. Ray answ 21. I had gone to Scanlon to view their inventory and was met by Ray Matthews. We took a test drive of the vehicle I eventually purchased. Ray answered all of my questions and proved to be knowledgeable of all aspects of the RX 350. When I came in the next day to discuss the price, Ray was busy with another customer. Scott Purgaric noticed I was waiting. He sat down with me and gave me the information I was looking for, even though I was not his customer. I appreciated that as I did not "waste" time waiting for Ray. I also met with Denny Koenig, the used car sales manager. He offered me a price that I considered a fair deal in making the purchase. He was quite personable and took time with me even though he was quite busy at that particular time. The next day I brought my wife and we met Billy Dunn (Business Manager) after we decided to make the deal. He went through the his part of the paperwork process in a smooth and orderly fashion. Every aspect of the deal was explained before any papers were signed. Ray went over the vehicle with my wife and I quite thoroughly. Again, all questions we had were answered to our satisfaction. He made sure we knew all key components before finishing our "tutorial". Lastly, Ray introduced us to Doug, the service manager. He briefed us on how we will access service and what services we would need, and when that service should be performed. He was quite helpful. All in all, our experience with Scanlon Lexus was a positive, pleasant experience. We are pleased with our 350 RX and and the people we associated with during the entire process. Mike and Maria B. More

Everyone was so friendly and helpful, especially Ray. They did not have the color that I wanted buy they located it and had it ready for me within 36 hours. They really know what they are doing and of c They did not have the color that I wanted buy they located it and had it ready for me within 36 hours. They really know what they are doing and of course, the Lexus is great. More